LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“It's a good online shopping with fast delivery, great customer service and pocket friendly prices”

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Posted 3 years ago

“I love then,their support us attentious,the price,and timing are great, the quality too”

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Posted 3 years ago

“this site is legendry site i used many time and i really enjoyed i reccomended for all peaple”

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Posted 3 years ago

“Great Service this company .The product quality is also good and the delivery time is fast. I will continue to purchase from them. Thanks”

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Posted 3 years ago

“Great cheap and easy working too,their service is on time and satisfactory,thanks for your help.”

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Posted 3 years ago

“This is very best online shopping site there delivery time is so quick its very good and awesome site recommended to all of you”

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Posted 3 years ago

“My shopping experience with Light in The Box was absolutely pleasing. No delays, best products as shown, and reliable support system.”

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Posted 3 years ago

“This is very important and amazing things because this hopefully and sccfully ovn work”

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Posted 3 years ago

“Light in The Box has helped me to get the goods that I want! Really nice customer service!”

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Posted 3 years ago

“Light in The Box has helped me to get the goods that I want! Really nice customer service!”

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Posted 3 years ago

“Light in The Box has helped me to get the goods that I want! Really nice customer service!Thanks”

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Posted 3 years ago

“My order has now been on the way for two months and I have nothing heard from light in a box though i have tried to contact them.. So I would definately not reccommend anyone to buy from them..”

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Posted 3 years ago

“Don’t use this company night mare arrived damaged was all most impossible to return the item when the item was finally returned they don’t want to give me a refund and for me off with some sort of credit note avoid avoid avoid avoid avoid”

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Posted 3 years ago

“PLEASE PLEASE do not use this Company!!!! It is impossible to return items. I have now been trying for 3 weeks to return my items, with no success. The communication from the company is ridiculous. You are asked to return items to China and therefore are offered a maximum of 20 per cent refund. Please save your money and shop elsewhere.!!!!!!!!!”

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Posted 3 years ago

“The slowest delivery ever in the world 🌎. 2 weeks. never again.”

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Posted 3 years ago

“I feel the same way as all the other customers who gave this company 1 star. If I could give it none, it would be a deserving rating. No Customer Service : There is no real customer service. They have no email contact address. The resolve & close ticket issues without explanation. (Hence why I labeled that they get back to me in under an hour. Not because they have a great customer service team, but that they just close it to avoid dealing with it, I guess. After one email, their supervisor Selena just ignored my tickets. They are dishonest: They cheat customs!! I'd upload a picture but my personal details are on the shipping label. Let's just say that they don't list all the items which a clear violation of any custom laws. So not only do they sell lies, cheap & poorly made products & overprice the items, but they also weasel their way around the truth maybe so they can save some money. Quality of products is so poor: There products are cheaply made knock offs of the images they use on their site to advertise. I've attached a few photos of how see through the clothes are. And the fabric is trash!!!! Their Courier Vnlin: If I had enough time, I can go on & on about the courier, Vnlin who they use for international shipping, who are just as incompetent, if not more, as Lightinthebox. Summary: I am strongly warning everyone to stay away from shopping with this website and please please please spread the word to everyone you know. I am bracing myself now because I have items I am returning.”

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Posted 3 years ago

“If I could leave no stars I would! Do not order from this company! It’s a big Scam! The material is cheap, dimensions and sizes are off and they refuse to give you a full refund! They only offer you a 30% refund and you pay for the shipping back to China when they sent the wrong item! They send me a bogus return label and tell you it would cost you more to ship the item yourself! Even when it’s the wrong merchandise, they will not send you a return label or give you a refund!”

LightInTheBox 1 star review on 6th August 2021

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Posted 3 years ago

“Complete rubbish. Delivery many days beyond the specified working days. No confirmation of delivery timings. Wrong item, a cheaper version that was not shown on the website, was delivered but original charge made to my credit card. No response to customer review of the order made in my account on the website and the up-loaded photo of the incorrect item that was delivered. Will never use again.”

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Posted 3 years ago

“DO NOT BUY ANYTHING FROM THE COMPANY. Absolutely horrible business practices. The dress I received is garbage. Trying to return it is a nightmare. I ordered a size 6, plain and simple. They said it was a custom order and won’t take it back. I never sent my measurements. They lure you in with an easy return policy, then will not allow you to return it. The dress itself is horribly made and looks nothing like the photo.”