LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,109 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service, packaged arrived on time in good condition”

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Posted 4 years ago

“Beautiful coat, well made and warm. Lovely soft material. Beautifully lined”

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Posted 4 years ago

“Highly recommend and easy to put up my sons love them”

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Posted 4 years ago

“First time to use LightInTheBox. Good service and all delivered as expected. They also don’t send you lots and lots of emails which is good.”

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Posted 4 years ago

“I ordered a jumper for my daughter in law it arrives and felt so soft ans nice however there was a hole right in the middle at the front it seems during some stage the wool thread pulled and broken also some Loose wool on front. Upon trying to return and get my full refund it has been a constant battle with their customer services offering me a percentage off if I kept the garment etc. I am still battling with them I wanted a perfect jumper not imperfect, I purchased another as a gift for Xmas . I’ve requested a returns label and done everything right to their own written policies yet they refuse my rights to a full refund. I am now waiting Yet again for their response and hopefully my refund. Why do companies not stick to their own policies (terms & conditions) I would have liked to have written a glowing review because the jumper nice but ruined by customer services. I even sent photos as proof after delivery . I hope they do the right thing and refund me. Dee Reboe - Suffolk. UK”

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Posted 4 years ago

“I ordered some artificial holly with lights which took a long time to arrive, but I did receive it before Christmas. It looks very nice but after about a week the lights have faded & not as bright as they were to begin with.”

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Posted 4 years ago

“Excellent service 1st class. Quality is very good. Will shop again.”

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Posted 4 years ago

“You were absolutely brilliant, thank you very much. Items were what I expected them to be.”

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Posted 4 years ago

“Perfect item Loved it”

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Posted 4 years ago

“Loved the wall tapestry , good quality and looks great in my grandchild’s room. Arrived in time. I would definitely recommend LightinTheBox.”

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Posted 4 years ago

“All of my purchases to date have been good quality, well priced and delivered in good time.I will definitely be buying from LightInTheBox in the future.”

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Posted 4 years ago

“Products good quality but took almost one month to arrive but company advertises 4-7 business days .I was disappointed”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the shipping delay and all the inconveniences caused. But please be advised that it is a peak shipping season. All shipping companies are overloaded by packages due to the busy holiday season (Black Friday, Cyber Monday, Thanksgiving, Christmas, New Year). So the shipping company requires longer time than before to deal with all the packages and ship them. We appreciate your kind understanding in advance. In order to show our apology, we had refunded you shipping fee as compensation of this delay. Normally we could not offer you more. However, I truly value you as our customer and do really want to let you feel satisfied. So I had conducted new Ticket ID =22398728 in our ticket center and will apply for a new Better solution for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know whether you would like to accept it or not. Thank you for your cooperation.

Posted 4 years ago

“I am very happy with the quality of goods received and the sizing is accurate. I like the colours and designs of the items I have picked. I find delivery time to b very quick and the goods usually arrive earlier than expected. Overall very good.”

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Posted 4 years ago

“Three weeks ago I ordered two pairs of ballroom shoes I’m surprised how quickly they arrived today.I am very delighted both shoes are nice and very comfortable.”

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Posted 4 years ago

“Very poorly quality, dangerous in fact, Photos of products size enhanced X10 minimum, Broken items sent, Long delay in delivery, don't even bother with this company, you'll be extremely disappointed!!”

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Posted 4 years ago

“All I can say is treat this turd outfit as though it's got the plague.. what an absolute joke of a company, very poorly quality, very late delivery, very dissatisfied.. cut my finger on cheap plastic tatt!!”

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Posted 4 years ago

“Tracking says there still waiting for sender to send!! theiving *******s nice of them to email me and say if I change my 1 star review I will get a refund wont refund my money due to no items but all of a sudden will If I tell lies for them and change my 1 star to a 5 other "solutions" offered were a voucher which i must exceed the value of a whole 10 pounds!! I spent over 40 .....didnt get my item so wont get the refund keep the money because if I can stop just one person being robbed and scammed by you its worth it.Ive plastered my social media with your emails poor excuses and bribery although you call this solutions joke.If youve got money to throw away and give to criminals shop away people if like me your hardworking and dont want to see your kids heartbroken go shop at a reputable site.Its a disgrace that they get away with this. P.s Light in the box ive posted my 5 star review...so ill have that refund!! Ill keep everyone up to date when I receive it!!! All those other 5 star reviews get your refund did you shame on you for buying into that!!!!!!! Pah”

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Posted 4 years ago

“I ordered a shirt on 11/26 with a 10 day delivery On 12/20 still np shirt and can't finda customer service phone number anf emails go unanswered”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am sorry to hear that you felt difficult to contact us. All customers can contact us via opening a ticket, please contact us via open a new ticket next time according to the following link: http://litb.cc/l/wHE7 Please also be noted that your order was placed and paid on Dec. 9th, not in November. We shipped out your order at the same day you placed it. Here is the tracking link of the package: https://t.17track.net/en#nums=9200190258803356378236&fc=21051 The package is still on the way to US. It might experience a slight delay because it is a shipping peak season. All shipping companies are overloaded by packages due to the busy holiday season (Christmas, New Year). So they require longer time than before to deal with all the packages. But we have asked them to prioritize the order delivery of your package. Could you please be kindly waiting for a few more days? I had conducted new Ticket ID =22381738 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I ordered 2 shirts for my kids and its arrived on time.excellent quality and uniq products.great items nice selection of products.I am happy about quick delivering.They pay attention to each customers.Also its a good company with more selections of products.I will be buying more.I recommend for everyone.”

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Posted 4 years ago

“It's fantastic. Now a days every product is on your finger tips And you can buy any brand in very good price compare to local store”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,109 reviews