LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,100 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,100 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Hi guy's I've only recently discovered LightInTheBox through AD'S on the Internet and when I saw the types of clothes you did especially the 3D shirts I thought I would give it a try so I ordered a shirt and when it arrived it was brill size good and nice quality material and since then I've ordered another garment for my wife because she also liked the shirts and other garments on your site so I'm really glad I found you site 😀.”

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Posted 2 years ago

“Ease of ordering ,confirmed delivery period , helpful tracking make ordering from Light in the box a pleasure. To date I have ordered many items and all have met or indeed exceeded my expectations of quality of product . Thank you .”

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Posted 2 years ago

“Light in the Box has good quality products. The Tshirts and Sweatshirts are good for all ages. R GILL”

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Posted 2 years ago

“Brilliant app with some really good quality items I bought my dance shoes all from here and are brilliant”

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Posted 2 years ago

“When I started purchasing from this seller, I was really unsure whether they would be any different from the other similar sites. They are. The quality of the items I have bought is fantastic, and the sizing they tell you, is spot on. I have now purchased many many items, and I'm very pleased.”

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Posted 2 years ago

“A excellent site I've never been disappointed in anything I have bought”

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Posted 2 years ago

“Excellent well-fitting shirts which i thought were a little over priced but well made. The "Tracking" was a bit odd and not updated as much as i would have liked. It did seem rather a long time to wait but i believe that these items are made to order thus the delay. They do seem to have many items which are "Quirky" and they standout amongst other items on the market, well done and many thanks.”

Helpful Report

Posted 2 years ago

“I have requested details on how to return 2 of the dresses I ordered and have as yet had no response so I am not very impressed with your service. The dress I am keeping is fine.”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862528, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 2 years ago

“My recent purchase have left me with a sad feeling. I was incorrectly sent a wrong size.It's nearly 3weeks now and customer service has not resolved this issue for me.I'm demoralised and feel edgy shopping with you again fearing this is the norm. If this is how innocent customers are treated, they would be hesitant shopping with Lightinthebox. I want an urgent resolution to my complaint. Thanks.”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862484, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 2 years ago

“Привет! Да, я оцениваю вас высоко, потому что я хочу заказывать снова и снова, только одна проблема, я не знаю, что я хочу! потому что все очень красиво! Спасибо”

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Posted 2 years ago

“Have now ordered several items from Light in the box and I have been absolutely thrilled with each and every one Highly recommend them”

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Posted 2 years ago

“The dress I ordered from LightintheBox was quickly despatched and I received it in a few days. The condition was good. I knew it would be too long and having it shortened adds to the cost of the dress. I would love manufacturers to design dresses in a choice of two lengths.”

Helpful Report

Posted 2 years ago

“This company took money & sent no goods. At first they were in contact, following me reporting the issue. Then they simply ignored my emails. There was no phone number to contact them, so it had to be emails.”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862360, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 2 years ago

“Great products great price great company well done 4 out of 5”

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Posted 2 years ago

“Fantastic site to shop on Quick delivery Great prices & very professional service”

LightInTheBox 5 star review on 6th September 2022

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Posted 2 years ago

“Cycling jersey excellent quality, great value for the money”

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Posted 2 years ago

“Flash sale prices fantastic !. Purchased many items ahead of my holiday.Good quality and sizing. Will continue to order from them. Very happy customer.”

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Posted 2 years ago

“One shirt the one with old people on it is fine it fits and is definitely an XL The other shirt with I apologize on it is about a medium and doesn't fit at all despite having XL on the label it is two sizes smaller than the other shirt. Very disappointing when ordering online you hope that the sizes are going to be right! 1”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26861991, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 2 years ago

“The whole experience has been easy to follow. This is my 3rd purchase from the company. My last one had a hiccup where a product didn't arrive but Lightinthebox dealt with that and simply sent a replacement. This can happen with any home delivery site so I wasn't particularly worried. I was impressed with how they dealt with the issue, there was no fuss and always answered my emails in good time. The products are excellent quality and great value for money. All of this combined is why I am a returning customer. I would recommend LightInTheBox to anyone, It's good, old-fashioned great customer service.”

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Posted 2 years ago

“Light in the box is brilliant,bit of a wait for goods but can’t complain at their prices.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,100 reviews