LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“LightlnTheBox is the best online shoping site...i liked this site always..the price is not so much,,customer service is excellent..they are delevery the product right time,,overall it is the best site for me”

Helpful Report

Posted 4 years ago

“I would like to say this "what you see is what you get" because when you order a product just by the visual appearance displayed on the site. Before ordering you must read the reviews about that particular product from different sites to ensure that the product is genuine. This will help you about the hassles of returning the product if not found up to your expectations”

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Posted 4 years ago

“wow, i am very happy. Lightinthebox customer servie, price are very cheap and delivery process are so good, i like it”

Helpful Report

Posted 4 years ago

“this is the most happenis for there me. i con't explain how much i can happy. This must be the best shopping experience I have had in a while, the product was intact and perfect when it arrived and it was just the way I wanted it. Thank you Lightinthe box for being so dependable, honest, prompt and reliable.”

Helpful Report

Posted 4 years ago

“We’re all about good ol’ retail therapy (as we sit here tracking the package from our latest Nordstrom spree), but did you know it’s also a huge mood booster? Yeah, you probably did, and so did we…but not in our wildest dreams did we imagine it could be so beneficial for our mental health. As if our online shopping addiction needed more fuel for its fire, a new study from e-commerce marketing firm Rokt, revealed that in a survey of more than 4,000 consumers, 81 percent said they were happiest when online shopping, beating out social media (or, in our case, our Instagram newsfeed full of cute puppies) by a landslide.”

Helpful Report

Posted 4 years ago

“They are greaaat. loved theam so much.Wow I love this shopping very faster than all the shop I know online wow I really enjoy my self when I order they it faster I really love this bro thanks very easy to shop with you ...please friends this is the only way to shop online please” I really recommend this to you.”

Helpful Report

Posted 4 years ago

“Great and excellent company with affordable price of good and wonderful qualities. The delivery is so fast. They have a very good customer service care”

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Posted 4 years ago

“Absolutely awesome. usually mostly look forward to the flash sales every time and am very in love with their 3D printed shirts, think I even got popular cause of that lol. I'D 100% recommend them to any body shopping online, you wont regret it at all . Always i like this ...”

Helpful Report

Posted 4 years ago

“LightInTheBox is the best online site I have ever used, their sales are set at affordable prices and am always looking forward to the flash sales. I most especially fell in love with their 3D print Tshirts, I think it even made me popular wearing them lol. I'd 100% recommend them to any one doing online shopping, you wont regret it”

Helpful Report

Posted 4 years ago

“LightInTheBox is the most ideal shopping site for me, they have sales at affordable prices. I usually mostly look forward to the flash sales every time and am very in love with their 3D printed shirts, think I even got popular cause of that lol. I'D 100% recommend them to any body shopping online, you wont regret it at all”

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Posted 4 years ago

“Nice nice nice nice nice nice nice nice nice nice nice nice nice”

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Posted 4 years ago

“Le meilleur du service client est d'avoir tout à votre portée sans avoir à bouger le petit doigt, et c'est ce que nous vous offrons. La livraison est immédiate et toute réclamation est une priorité afin d'offrir à nos clients un service de qualité sans pareil.”

Helpful Report

Posted 4 years ago

“Wow LightInTheBox is very nice, I just shopped with them and had a little complaint but it was dealt with well by their nice customer service and the good I ordered was delivered quickly. I will recommend others to try it because they are efficient and reliable.”

Helpful Report

Posted 4 years ago

“This must be the best shopping experience I have had in a while, the product was intact and perfect when it arrived and it was just the way I wanted it. Thank you Lightinthe box for being so dependable, honest, prompt and reliable. Their products are affordable and can be shipped to anywhere in the world, also their support service is superb.”

Helpful Report

Posted 4 years ago

“Wow thanks bro for this wonderful online shopping wow I really love this so faster and easy to order I love you bro friends please this is real shopping try out and see for your self you are the best ...”

Helpful Report

Posted 4 years ago

“Wow I love this shopping very faster than all the shop I know online wow I really enjoy my self when I order they it faster I really love this bro thanks very easy to shopy with you ...please friends this is the only way to shop online please”

Helpful Report

Posted 4 years ago

“I have tried to return items 3 times. First they said I need to take a picture so I did but it would Not accept the size that my cell phone picture submitted, then they said the tickets were resolved and then it tells me I cannot send a new ticket for a ticket already resolved. Will never order from this company again and you shouldn’t either. No way to contact them by phone even though they have ALL of your information. Impossible to return items. Just lost hundreds of dollars. It’s funny when I sent in a review, one of their options for choosing what type of customer service you used is “By phone”? Cannot reach them by phone. Awful!!!!”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problems. Could you please firstly tell us the Order Number you referred to? Please also tell us more details about your problems and requests. We will further check them and try to resolve them in a timely manner. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“Shipping and delivery time were excellent. I recommend LightInTheBox. It is a reliable company if you are looking for good and quality products . They deal with items range between avcessories and clothing from the highest quality.And now i had my dress delivered safely for my date.”

Helpful Report

Posted 4 years ago

“I had the best shopping spree with lightin the box and the customer service was at notch as they were also approachable. Their items are of high quality and affordable prices within my range of spending compared to their competitors.I highly recommend lightin the best for the best shopping experience.”

Helpful Report

Posted 4 years ago

“The item I brought you was according to my desire and standard; the delivery was well done. best projector, fine and clear pictures sound is clear and on point I just love this product..... Working very well just as stated in the description. it's good for a commercial purpose Go for it.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews