Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

“excellet services from deliveries to getting them on time. Thank you.”

Posted 4 years ago

“I am satisfied because my items came in good shape and on time ,I actually did not expect it will be delivered to my door step. Will be using your services often.”

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Posted 4 years ago

“I can say that I am a very satisfied customer, I had an amazing shopping experience, will definitely continue using your services.keep up the good work.”

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Posted 4 years ago

“Anyone reading this...honestly this platform will never dissappoint you.there are alot of scam online shopping out there but this platform is legit.The service is very satisfying, the delivery is always on time and better yet you get amazing return on ever stuff you buy online.that's just amazing. This platform is really a next generation.”

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Posted 4 years ago

“To be sincere, I have shopped using many other shopping online platforms, but LightInTheBox is one of the shopping online platform that I love. It's very easy to navigate and their support team are very active and always respond to emails almost as soon as it arrives. I will recommend it to anyone who loves shopping online platforms.”

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Posted 4 years ago

“I have been shopping for a while now online, but anytime I order for something it delays before it gets delivered to me. This my first time shopping on lightinthebox and I really loved it because they delivered the items even more early than I expected. I will continue to shop here and look forward to to experience the same”

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Posted 4 years ago

“I really love lightthebox, I wish I can give them 10 stars.I've been shopping from other sites but don't deliver on the said time but my very first time on lightthebox they delivered on time. I will continue to be with them so far they are the only people I can trust”

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Posted 4 years ago

“Love shopping online. In these pandemic times finding a reliable online shop is a game changer. I have grown to appreciate online now more i ever did before. Even after the pandemic, i think I'm going to stick to doing most of my shopping online. I am also going to be recommending my friends and family to do online shopping as it is very convenient”

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Posted 4 years ago

“I really liked shopping at light in the box. It is very easy to navigate products. The customer service is really great and they do solve your problems plus the orders arrive neatly packaged without damage so I would recommend it to anyone shopping online”

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Posted 4 years ago

“I recently shopped at light in the box and I really loved the shopping experience. It is very easy to search for products and the customer service is really great. The orders arrive perfectly packed and in good conditions. i would recommend it to anyone looking for a great shopping experience”

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Posted 4 years ago

“This is the best place to shop I love the quality goods you provide for your customers the customer service is extremely great you don't have to wait long hours to be served I'm impressed with this thanks so much for the amazing experience I'll surely continue shopping here”

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Posted 4 years ago

“LightInTheBox is one amazing online shopping site. They have a wide range of varieties and choices of a single product. This is what I love the most. Just bought a blender and I had to choose from more than 100 brands. Their prices are relatively affordable. They accommodate both low and high income earners. Shipping is quite fast and secure. You receive your commodities on time and in good shape. This is mostly when you order fragile commodities. I bought a wall mirror and it arrived in one piece. Their customer service is also very friendly and accommodating. They give feedback on time. Recently I sent a query about a laptop battery and got my feedback in just 2 hours. I love this company and highly recommend it.”

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Posted 4 years ago

“I love shopping here. I have a great online shopping experience here. If u use LightinTheBox u know what am talking about but if u are new i really recommend it.”

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Posted 4 years ago

“I am here to say how glad I am for always shopping here. Thank you, LightInTheBox for the quick delivery of my wig. I have an event coming up this weekend and am definitely going to look fabulous. I highly recommend shopping at LightInTheBox they offer quality goods and their customer service is on another level.”

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Posted 4 years ago

“LightInTheBox is one amazing company. Their prices are affordable and have a wide variety of products. Ordering is quite easy since they have a variety of payment systems which makes if compatible to many countries. Shipping of commodities is relatively fast and secure. You receive your products is good shape. Customer service is accommodative and effective. Queries are answered fast. I highly recommend it to anyone who wishes to shop there.”

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Posted 4 years ago

“The customer service is second to none,the prices are affordable and their delivery is on time, and you are sure to get a refund in case of misplaced goods.”

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Posted 4 years ago

“It's a dogy company! Stay away from them‼️ Don't buy anything from them‼️‼️ They will blame you if you never receive the parcel! They will never dispatch the parcel, and as compensation, they will offer you 30% cash and some uses voucher for 50%. Which means they already still it from you 20%. They have totally useless hardly English speaking customer service.”

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Posted 4 years ago

“It's a dogy company! Stay away from them‼️ Don't buy anything from them‼️‼️ They will blame you if you never receive the parcel! They will never dispatch the parcel, and as compensation, they will offer you 30% cash and some uses voucher for 50%. Which means they already still it from you 20%. They have totally useless hardly English speaking customer service.”

Helpful Report

Posted 4 years ago

Dear customer, We regret to receive your negative review. But we are afraid that we could not agree with you. Please be noted it was not we did not send you order. The order was not shipped to you because you provided wrong shipping address. Your correct address was in Poland while you provided a shipping address in "UK" when you placed this order. As a result, the package was delivered at an address in UK. We even did not have any chance to get back this package. Tracking package: https://www3.royalmail.com/track-your-item#/tracking-results/GV458909008GB If the package was not delivered due to our fault, we'd like to issue a full refund or a reshipment for customers. But this order was not delivered due to your personal reason (wrong address). Based on our policy, usually we could not return you any order price. However, we truly valued you as our customer and tried to find a special solution for you: When you contacted us via Facebook, we offered you 30% order price refund plus 50% order price rewards as special compensation. You accepted this solution. So we thought we had reached to an agreement. Sorry to find we did not. But we still want to help you further and get this problem resolved to your satisfactory degree, even though we did not make any mistake. Our supervisor had conducted a new Ticket 21701857 and offer a NEW solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“The phone cases are horrible. Dialing a number or texting is limited and hard to do through the case. My biggest issue is the sites states how sturdy the case it and it shattered after one drop. This case is horrible and will never order again.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the item doesn’t meet your satisfaction. It is highly unusual that your problem happens, since this is a popular product on our website. We have sold it a lot and none of other customers reported the same problem. We have forwarded your feedback to the related departments and asked them to check what caused the problems. We will take some actions to avoid the same problem happens again. We will take full responsibility of your problem. I had conducted new Ticket ID =21701173 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. An email will also be sent to you. Thank you for your cooperation.

Posted 4 years ago

“Ordered 3 items - 2 wigs and a cushion cover. Both wigs weren't really as described and didn't look like the pics on the site. I kept one but the other was really off - style/colour etc. Told them I want to return, 4its not what l ordered and their trying to tell me different. Offered me a 20% refund and I can keep the product, I refused. They then came back with a 40% refund and I can keep the product again I refused. I will not be using it and don't want it, just need my money back. Ok now they came back with these ridiculous return policies - send cheapest way as they will not be paying for customs, state that its a gift etc. I am not lying so they can save money and I'm out of pocket. I'VE HAD ENOUGH OF THEM THEIR PRODUCTS THAT ARE NOT CONSISTANT, THEIR CUSTOMER SERVICES SUCK AND THEY TRY TO ROBBBBBBBB YOU! I'M DONE WITH THEM buyer beware. When they get you order right its great but thats hardly ever, I'll find another company. Also the cushion cover could be better but I'm not going to complain about it because I've kept it. BUYER BEWARE!!!!!!”

Helpful Report

Posted 4 years ago

Dear customer, We are really sorry that the wig S643701000002 doesn’t meet your satisfaction. After we receive the return package, our sourcing department will check what caused the problem. Then we will file a complaint with the supplier. We will take the efforts to avoid the same problem happens again. Thank you for your cooperation to return the order back. We know you might not understand our return instructions. According to our experience, the packages returned via Expedited method were always held by the customs, instead of returning to us. This was why we asked you to return the package via the post office. We appreciate your understanding in advance. In order to reduce your concern, our supervisor had conducted new Ticket ID =21696074 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. Thank you for your cooperation.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews