LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,112 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“affordable prices and too many categories to select from i really recommend it”

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Posted 4 years ago

“the prices are affordable and there is many categories to choose from i really recommend it”

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Posted 4 years ago

“Amazing customer care services, fast delivery speed and high quality products”

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Posted 4 years ago

“Their prices are cool, affordable and fast delivery agents”

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Posted 4 years ago

“Okay, clearly the 5-star reviews are all bogus. This is a bad company. I foolishly made an order. My bad, I'm an idiot. They delivered it reasonably swiftly, but to the wrong address. 8 emails later, I am still trying to get them to understand that they have shipped it to the wrong address (order confirmation address is correct, but it went to an ooooooold address of mine) and they keep telling me to be pateint, it is the pandemic, it'll get here soon. Today, customer service emailed to advise me it was delivered and the ticket is closed..... and included a screen cap of the delivery confirmation I sent them at the beginning of this process. Incompetents? Blatantly stealing from people? CS staffed solely by poorly-scripted bots? Who can say? Do not order from them. Ever. EDIT: So, they contacted me and asked for my order number to fix the problem. We have been liaising since. I sent them a screenshot of my order confirmation email which clearly shows my actual address. It is different to the address they sent my parcel to. I have had at least 8 emails from lightinthebox stating that the order was correctly delivered to the address I gave them, despite me clearly proving that this is not the case. They are not interested in doing the right thing. they will take your money and offer nothing back. Do not purchase from this company.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I've double checked your case and regret to tell that you did NOT provide correct shipping address for this order when you placed it. The shipping address you filled in your account on our website was to the city "DULWICH HILL". You updated the billing address of this order to the correct one, which with the city "Glebe". But you did not update the shipping address. You will be able to find the above information in the Order Details. We are really sorry that the package was not delivered to you due to the wrong shipping address you provided. Please be advised that usually we are unable to take any responsible for this situation. However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21510269 in our ticket center and applied for a SPECIAL solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“It was a wonderful experience for me it's a really great company”

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Posted 4 years ago

“It is very reliable and they always deliver on time. my experience with them so far has been nothing short of amazing”

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Posted 4 years ago

“It's a really great company, their customer service are fast and reply and answer all your questions, also price are at good rate with also fast delivery”

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Posted 4 years ago

“The company is the best. the prices are good”

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Posted 4 years ago

“They have cool price and fast delivery”

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Posted 4 years ago

“There have quality goods and very cool price, delivery very fast”

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Posted 4 years ago

“Very very nice I have been using this service over one year but services that they provide for us i s very good,they give you anything you ask for time and it is real good for every one”

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Posted 4 years ago

“Good and nice”

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Posted 4 years ago

“Wow!! A true experience the customer service is great, it has good designed wears, great choice if you decide to use the medium”

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Posted 4 years ago

“Wao the customer service is not bad we really appreciate your time and effort but only we ask kindly to improve on your delivery thank you so much”

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Posted 4 years ago

“Sincerely speaking the customer service was great not only that but it was fantastic even the price was not that bad but improve on your delivery”

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Posted 4 years ago

“customer service is off the charts, and the prices were affordable and a friend to the pocket.the delivery service offered was efficient. always a pleasure to shop with you.”

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Posted 4 years ago

“my experience with this company was very good. the have quality products and a very good customer service.”

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Posted 4 years ago

“my experience with light in the box was really excellent. the have good products and good customer service”

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Posted 4 years ago

“It has good, adorable ,designed wears in fashion section and the best automotives at relatively fair cost .”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,112 reviews