LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I ordered an ivory jacket to go with a dress I have bought for a wedding which I’m positive I put size 12 on, I contacted the company to inform them I needed the size changed as it had not been shipped yet and was told that the item was a made to order selection. This meant that if I cancel I would only get 50% back and a handling fee would be charged if I changed the size or requested an handling fee! I have searched their site and looked at my order confirmation and there is nothing that states it is made to order or their handling fee or that o get only 50% back, I have refused to pay the handling fee and insisted on a full refund.”

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Posted 2 years ago

“Very quick reply to solve the misunderstanding issue with packaging. The quality is as described, good and reliable materials.”

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Posted 2 years ago

“I have brought two items of LightInTheBox some dance shoe and a dance dress both fit perfectly and I didn’t have to wait long for them to be delivered”

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Posted 2 years ago

“Terrible. Do not order from this company. It is impossible to return products”

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Posted 2 years ago

“do not order - i received a white dress with no tags - the dress was filthy dirty with marks all over it and it was disgusting and looked like someone had smeared snot all over it ! - returns are shocking DO NOT ORDER”

LightInTheBox 1 star review on 28th May 2022

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Posted 2 years ago

“Should have read the reviews before purchasing. Geez”

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Posted 2 years ago

“Don't order! Nothing is as it looks on the pictures! It's all low quality copies poorly made and most likely under horrible conditions to the people making it. Bad fabrics, not what you see in the pictures which is obviously taken from another site. Everything is made with low quality materials and nothing like the pictures and then you have to pay customs on top! So regeret my order and now they wont refund all the items! Completely hoax and fake. No integrity - don't trust them!”

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Posted 2 years ago

“This company is a total rip off!!!! Don’t fall for their models, their prices or their products. Awful awful awful!!!!! I have never been so disappointed. The dresses I got were thin, made of ridiculous material…nothing like what they described them as…just an awful company. I feel like I got punked, disabelief, I can’t believe I fell for this junk. Never again! Don’t even download this stupid app, it’s a waste of time, waste of your money, waste of your sanity. Ridiculous…what a waste. They need to be reported and fined for all the junk they sell. Very disappointed. I can’t believe I fell for it, lesson learned!”

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Posted 2 years ago

“DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. PRODUCTS ARE OF POOR QUALITY AND RETURNS POLICY MAKES IT IMPOSSIBLE TO RETURN ITEMS FOR REFUND. CERTAINLY DON'T BELIEVE THEIR CLAIM TO BE LISTED ON THE NEW YORK STOCK EXGHANGE.”

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Posted 2 years ago

“Dreadful quality. The company actively discouraged returns. Don’t waste you time and money purchasing from them.”

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Posted 2 years ago

“Dress is a different colour than on their photoes. It doesnt fit, to small even though I ordered a larger size. Its impossible to get a ticket to return and reading below you cant get a full refund and expected to send back to China at you own expence. I won't be using this company again and try and block them. Very disappointing.”

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Posted 2 years ago

“I tried to return the dress I ordered without even opening the package. They sent me a huge list of how to return it to China. Otherwise I was offered a 40% return amount. I didn’t get it. After multiple emails, they sent me a “your ticket was resolved” email and claimed they would refund the moment. They did not refund anything. They don’t have anyone you can contact, and no phone number. It’s a terrible place to buy clothes.”

Helpful Report

Posted 2 years ago

“I read the reviews on here when I was initiating a return to Light in the Box and they are all true... they absolutely do make things extreeemely difficult! I needed to return 2 of the 3 dresses I purchased. So, I went in all guns blazing, threatened to complain to the Industry of Commerce in China and that I would only accept a full refund including cost of return postage. They enhanced the deal to a 50% refund or 60% reward (credit) which was initially 30% and 50%. I firmly declined. I stood my ground and they have now given me a 70% refund on the full order (3 dresses which totalled £120) and I keep the dresses (2 of which I will try to sell on Ebay, the other one i will use). I provided photos of the poor quality and stains and inundated them with emails and tickets with CAPS ON AND LOTS OF !!!!!!!! lol. My advice, if you want to return, is to blame the quality rather than sizing etc. Make it their responsibility. Provide pics of the poor stitching, stains, anything! I't won't be hard because the quality is very poor. Keep telling them it is their fault and give the impression that you know your rights and you will get your money back. Good luck!”

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Posted 2 years ago

“Ordered some shorts from Light in the Box. They are tiny and seem to have a different size guide to other trousers on the site. When I come to return the items I have to cover the cost of returning to Asia. This is NOT acceptable.”

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Posted 2 years ago

“Return policy an absolute joke. They offer you 10% refund only when you are legally entitled to 100%. They expect you to ship your returns to china recorded delivery. Would never use them again. Communication is very slow as well.”

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Posted 2 years ago

“Ordered 2 tops. Photos looked great. Looked nothing like the pictures on receipt. Quality very poor. Size much too big. The returns policy is ludicrous and complicated to put you off returning. If you get that far, you then find returns have to be sent to China at your expense. Absolute rip off. Do not use!!!”

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Posted 2 years ago

“DONT BUUUUUY!! It is a scam!!”

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Posted 2 years ago

“Can someone please tell me how I contact this company? I am trying to return items but cannot contact anyone. They have made everything so difficult.”

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Posted 2 years ago

“I ordered 6 ladies blouse/tops. They looked so lovely on line and thought they would suit my A line figure as the were shaped wider at the hem. What a disappointment. The illustrated tops were nothing like the ones shown. They were not shaped, just straight down from under arm with no flair and consequently they didn’t fit over my hips. I contacted the company but have heard nothing and no refund. I will never ever buy from them again”

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Posted 2 years ago

“Fraudulent. Merchandise looks nothing like advertised. Unable to get refund without paying as much as I did for the product. Reaching customer service is made to be difficult. This company has to be ILLEGAL.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews