LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Extra wide trousers: fit was correct, quality is good, took time to arrive...”

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Posted 3 years ago

“Brilliant products and delivery communication with me was excellent”

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Posted 3 years ago

“Great photography for marketing their items. Very disappointed in quality and forget returns. I was offered .30 cents on dollar to return or I could pay shipping back over seas. Overall quality is terrible. I will never purchase from this web site again.”

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Posted 3 years ago

“Already written review on another site but as many people need to be advised as possible. Item ordered 29 Nov, on checkout delivery stated 5 to 7 working days, customer service thought this was 6 to 9 working days (incidentally shipping is expensive). In any case, the item was still in processing 5 days later and not shipped. Contacted Customer Service which was responsive and fast. Processing estimates then slipped from 7 Dec to 9 Dec (this is still not shipped at this date). Could not guarantee delivery by 14 Dec. Checked ordering item again on 6 Dec and 6-9 working days is the headline time on the website. This situation seems, being generous to the company, a very inaccurate order to delivery timescale. I know it is leading up to Christmas but this is very poor and other firms in my experience do much better. If you are now ordering for Christmas good luck. Customer Service has arranged a refund but that was not, in the end, what I wanted. The company would have gained a zero score had it not been for good customer service. An update to my reviews is that customer service said they would cancel my order. After waiting a suitable period I did this myself.”

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Posted 3 years ago

“Took 2mnths for delivery... Tracking is a waste of time.... No communication... Must the item be collected or is it being couriered... No contact details to follow up...will never use them again”

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Posted 3 years ago

“DO NOT buy anything I bought a ‘what they called was a sweatshirt’ it was so thin and poor quality it was disgusting. I bought a size bigger and it was still small but that’s when it gets worse trying to return the dam thing which they have made it so hard to return they should be sued. It mentions USA & Australia but at the end of the day it is China. I will persevere in attempting to get my money back. But I wish someone would shut down this site. I would have given it a 1 star but it didn’t give the option to score a zero”

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Posted 3 years ago

“Do not buy from this company! I ordered a $159 dress in size 4, listed in stock. It was too small and I wanted to return it. This company is in China and would not accept a return or refund, saying it was a custom order size. It was NOT! Their response was that since they had none in stock in size 4 and had to make one, it qualified as a custom order and not refundable. Ridiculous!! It was an off the rack size order. All made up to keep the customers money.”

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Posted 3 years ago

“Since finding LightInTheBox I have bought quite a lot and I am very pleased with all my purchases. Good value for money, good quality and prices very good too.”

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Posted 3 years ago

“This company appear to sell fake goods. Don't go near with a bargepole! I ordered 'waterproof' cycling gloves. Waterproof they are most definitely not. And I noticed you cannot leave a review on any of their products either...”

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Posted 3 years ago

“I'm very happy with this company and it's products also very good communication and always ready to help if there's a problem I shall be purchasing from them again in the future”

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Posted 3 years ago

“Do not use this company Scammers I ordered a dress £100 it came and was 3 sizes too small… they said I cannot return as it is custom made??? Avoid avoid at all cost”

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Posted 3 years ago

“Scammed!! Ordered multiple items and only part delivery arrived. Extremely poor customer service.”

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Posted 3 years ago

“Paid £200 for a wedding outfit size 16. They sent size 6 but would neither replace or allow me to return the goods for a refund despite being unwearable and therefore faulty. I feel really angry that this company breaks the law and gets away with it . Shame on them. BUYER BEWARE”

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Posted 3 years ago

“Very pleased with purchases and delivery times will have no qualms in the future when ordering more purchases.”

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Posted 3 years ago

“Awful experience from start to finish. Returns process took weeks! Pretty much a scam company. Avoid at all costs.”

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Posted 3 years ago

“The plug is not suitable for the UK only the EU and now I am having a horrendous time trying to get a refund!! Please do not shop here!!! They take your money and won’t refund when you’re entitled to it!!!”

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Posted 3 years ago

Hello, Thank you for having written a comment on our page. Please note we sell lights and equipment to countries around the world. When looking at the order details, I saw that you've chosen the EU plug, which isn't suitable for UK outlets. Don't worry, there are several ways we can resolve this. We have sent you an email (ticket #24872205) with further details. Should you have any questions or doubts, then we'd like to hear from you. Happy to be at your service! LightInTheBox Customer Service Team

Posted 3 years ago

“This is an excellent company which always supplies superb products at a reasonable price. I am very pleased to recommend this company to everyone who wants to illuminate their garden.”

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Posted 3 years ago

“great yoga pants very commfey and good designs”

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Posted 3 years ago

“The parcels sent arrived promptly and the articles I ordered were of good quality”

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Posted 3 years ago

“Received on time very good garments size l is on the small medium size . Will be perfect if he was large - Large at it should be .”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews