LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Really pleased with the cover. The colour, fit and feel is just perfect. Arrived in good time.”

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Posted 3 years ago

“Great service, great app - easy to navigate and find what you want and some fantastic deals. managed to get exactly what I was looking for and the quality was way better than what I was expecting. Excellent!”

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Posted 3 years ago

“Good quality at good prices Quick delivery!”

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Posted 3 years ago

“Bought as present for my dad he has been using it daily loves it bonus as just fits nice in his pocket”

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Posted 3 years ago

“Good service ,the jumpsuits is a good quality but a bit see through i really love it . It's nice in color too . I wish I didn't have to wait for the shipping of my other order for so long and additional fees”

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Posted 3 years ago

“Delighted with this soft fluffy top Arrived quickly”

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Posted 3 years ago

“Thank you so much for my lovely dress, which if anything was better than the picture. It was delivered on time and LightinTheBox has been excellent.”

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Posted 3 years ago

“Good delivery time. High quality product. Great communication from start to end. Will shop from here again.”

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Posted 3 years ago

“I'm in the UK, this is the first time I used lightinthebox and I'm very happy with the service and I will be returning for more stuff and delivery was fast also”

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Posted 3 years ago

“Very easy to use this site. The order arrived within two weeks. I would definitely recommend this site for shopping”

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Posted 3 years ago

“DO NOT USE THIS COMPANY I would give zero stars if that was an option I stupidly fell for the lovely photos on their website but the items that arrive are dreadful quality and totally different colours to their photos I have been trying to find out how to get a refund from them for the past week with no luck They also had the cheek to offer me 50% back if I wanted to keep the items The only place for this garbage is in a bin Please DO NOT order from here”

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Posted 3 years ago

“This company just take your money and fail to provide any service whatsoever. It is a disgrace they are allowed to operate legally”

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Posted 3 years ago

“Finally received our items after a delay of 2 weeks. Items looked good and we're as ordered.”

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Posted 3 years ago

“They even do not deserve one star! Never never never shop from here! In december I ordered a t-shirt. IT NEVER CAME. I wrote them to pay me back. They asked me to be patient (after 5 months!) Because of covid, there are problems of transportation. Bla bla bla....I am going to continue to chase them but stay away from them. This company is a CON, steals from people...”

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Posted 3 years ago

“I would give 0 stars if I could. Absolutely disgraceful. I ordered several items of lingerie in the same size, one was way too big, one a bit tight but usable. A garter described as a 3 piece with stockings came without the stockings and they said there was an option when ordering, but there is no option for garter only and the description clearly states 3 piece. I've been emailing back and forth like 10 times now. They started with offering 20% refund or 30% credit, I said no way so they said it couldn't be returned anyway and offered 30% and 40% time. It kept going up to 50%-60% and they told me to read the return policy which I had already done and I was in the right, so I replied quoting their own policy and asking for a full refund of the two items. They got back to me agreeing to a return at MY EXPENSES, again against their own policy. I replied but they marked it as resolved and I got a reply saying they can't find the ticket. I've now escalated to a supervisor. I keep getting messages in the meanwhile saying that I have £6 about to expire, but that's a voucher if you spend £37 which I clearly would never do after this experience. Stay clear. You might be lucky once but if you have a problem - and it's likely if you order a few things - you're never gonna see the end of it. Disgraceful.”

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Posted 3 years ago

“I ordered a chair cover. Have not received it yet. They took the money.I am reporting them.Do not buy buy from this company. You will be so disappointed. Never again!! Shame on you for taking people money!!”

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Posted 3 years ago

“The order was quick in arriving. The t shirts have had an excellent response from the public and friends. I couldn't be happier with these shirts.”

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Posted 3 years ago

“thanks you,i very happy”

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Posted 3 years ago

“DO NOT USE THIS COMPANY I ORDERED 2 DRESSES THE WORST QUALITY EVER. THEY TELL YOU TO SEND PHOTOS TO PROVE THE QUALITY!!!!! AFTER COUNTLESS EMAILS TO THEM THEY REPLY AUTOMATED ONES INSTRUCTING YOU TO CLICK ON LINKS THAT DON'T EXIST. IT COST £20 TO POST THEM TO "CHINA" AND THEY NOW SAY MY FILE IS CLOSED AND TO REAPPLY FOR REFUND. THEY ARE A SCAM AND SHOULD BE CLOSED DOWN”

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Posted 3 years ago

“Bought 2 pairs of shoes for my daughter's, perfect fit quick delivery”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews