LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“The dresses were quite well made but the sizing is not consistent. I have ordered dresses in the same size on several occasions and each time one of them has not been the correct fit. Also the return process is very complicated and I just gave up trying to work it out and just had to accept the loss of those items.”

Helpful Report

Posted 1 year ago

“Wanted to return one item. Seller wanted photographic proof of problem. We declined. Seller resolved the issue in other way . I.e., a partial refund. Buyer happy with that solution. Thanks will look forward to having further goods from seller. Happy with service now.”

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Posted 1 year ago

“Amazing quality, my partner absolutely loved both shirts”

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Posted 1 year ago

“lightin the box is very competent and the product I bought is exactly as advertised. very good delivery and price. would definately use them again.”

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Posted 1 year ago

“Excellent service and quick delivery”

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Posted 1 year ago

“Having made purchases from lightin the Box a long time ago I have recently found myself buying more goods lately, hadn't realised there was access to such a wide range of very interesting products, some I have not even known about and can make use of. Service is great and I don`t even mind the occasional email showing a range of goods, I realise goods come from abroad so accounts for delays in arrival. So, all in all, a good site. Oh! thought this review was about the company but seeing below it is asking about some delivery.”

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Posted 1 year ago

“Have bought a lot of things over the last few months from dresses for a wedding to tops and I have to say I am so very happy with the quality of the items would recommend having a look”

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Posted 1 year ago

“Sizing can be a bit suspect, UK sizing very different. I would suggest ordering 1 or 2 sizes bigger Quality of some goods are inferior than appears in pictures, many tops are see through not shown in pictures. Designs are great and not found in UK sadly and the selection of colours are brilliant. Overall you have to take care in ordering but when the item fits and quality is good then you can end up with a smashing and unusual outfit”

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Posted 1 year ago

“Great communication. Quality products.”

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Posted 1 year ago

“the t shirt is awesome.it is also well made and delivery was quick”

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Posted 1 year ago

“unfortunetly i have not received a payment on my account as agreed for goods that were to small .”

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Posted 1 year ago

“My items arrived and one was marked and one wasn't as expected so not suitable. However the return communication took a while and postage was expensive to return so I had a refund of 60% and kept the item. Not ideal but that's what my experience was.”

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Posted 1 year ago

“Lovely dress really happy with although it was very long and have had to have it turned up”

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Posted 1 year ago

“Very good quality and quick service”

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Posted 1 year ago

“The clothes are really lovely, howeber be carefull of sizeing,, as really small. The company keep you informed at all times, so you know when to expect your items. All in all great.”

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Posted 1 year ago

“Beautiful items. Gorgeous on.”

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Posted 1 year ago

“I bought a selection of dresses and tops from LightInTheBox. The quality surprised me - really good fabrics the styles are just like the photos and fit is true and perfect. thank you for restoring my faith in on-line ordering ! You were a pleasure to deal with and kept me informed all along the way”

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Posted 1 year ago

“My order was absolutely amazing and my mom really loved her dress. I don't think they any anything that lightinthebox needs to improve”

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Posted 1 year ago

“excellent value for money”

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Posted 1 year ago

“first Chinese company that gets the size right Clothing is good quality Which makes a change. Iam buying with confidence”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews