LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a small mens hip shoulder bag which was delivered on time. The item is perfect, very well manufactured and meets the advertised description perfectly. A great purchase. Thank you.”

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Posted 2 years ago

“A new selling platform I know. I tried the first time last month which bring me a good experience. I definitely will buy again.”

LightInTheBox 5 star review on 31st May 2022

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Posted 2 years ago

“Hello, I am really pleased to have gotten this access to express my views with my transactions with your establishment. I must confess my displeasure with the engagement, and also stress the fact that this was my first transaction and I had tried a test run with just this few items from all my initial orders. I made my reviews after the products were delivered, NO RESPONSE. You canceled a request from my list due to being out of stock and said you will refund. NO REFUND MADE. One of the items you supplied was a wrong item. NO RESPONSE. It is not encouraging. Thanks again Regards, Chris”

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Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26067060, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Items arrived beautiful sandals and all in one beach wear. Very surprised about quality of items. I have since placed 2 more orders. High expectations. Thank you”

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Posted 2 years ago

“Would get 5/5 but items take a long time to arrive, my order was about 4weeks. Plus can be difficult to judge size for some clothes. But overall fantastic prices, lots of different things you can't find in shops. Will definitely purchase more from this site.”

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Posted 2 years ago

“I recently ordered an oximeter. My item arrived with no issues. The product is exactly as described and i am very happy with my purchase. and I will continue to shop with LightinTheBox!!!”

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Posted 2 years ago

“Great quality good price”

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Posted 2 years ago

“As long as you don't mind waiting for delivery these guys are well worth a look at I was very pleased with my purchase”

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Posted 2 years ago

“I was very pleased with the cycling pants. The gel pads make long rides more comfortable particularly when the surface is rough. The quality was good and delivery within the advertised time.”

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Posted 2 years ago

“I have been extremely impressed with the product purchased. The delivery had been as indicated. The product itself is brilliant. The fabric, tailoring, attention to detail. Worth buying. I would suggest posting more photos of the product, for example the cuffs and collars etc. would be an advantage as the tailoring is worth mentioning/ experiencing.”

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Posted 2 years ago

“Stand out products every time Just be careful of sizing - there can be a big difference from the size that will fit you on one product to that of the next”

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Posted 2 years ago

“They are an innovative and highly creative company. I have a most elegant grey silk dressing gown from them which I love. Also some colourful jogging bottoms. However I am not as impressed by their shirts, which, in design and material, leave something to be desired. But overall, really good products.”

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Posted 2 years ago

“First time using lightInTheBox, after I purchased the items, I read some of the reviews, I was really apprehensive as some of the reviews were awful. I Ordered a dress, jumper and cardigan. Really delighted with all 3 items. The only thing I have a issue with is I had to wait nearly 3 weeks for the items to be delivered, in fairness it did say I would have to wait that time.”

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Posted 2 years ago

“My top I ordered in xl was lovely but too big. Its very hard ordering from China, as your sizing is quite different. Haven't tried on the dress yet a looks a bit large I think”

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Posted 2 years ago

“I bought a coat 6 months ago the wool bobbled after 2wks , and i have just bought a pair of suede shoes after one week they fell apart this company should be closed for ever its complete rubbish twice bitten never again.”

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Posted 2 years ago

“Awful company with a shockingly bad return policy that make it impossible for you to not lose money if an item does not fit correctly. I strongly advise against using this company. SHEIN provide better quality products for similar prices and a first class returns policy.”

LightInTheBox 1 star review on 30th May 2022

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Posted 2 years ago

“My sunflowers I ordered were very poor quality. They were all squashed and leaves fallen off . The box they were in was crushed and broken. They looked nothing like the picture on your website . Very disappointed and will never purchase anything again from this company. Wendy Raftery”

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Posted 2 years ago

“the clothes are cheap & way too small i ordered leggings size 16 my 17 yr old granddaughter who is a size 8 cant wear them either now i want to return the items & you are doing everything you can to stop me returning them i just want my money back”

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Posted 2 years ago

“Everything. DO NOTVUSE THIS COMPANY. Delivery times awful, quality of goods appalling. Don’t try to return anything as you get swindled.”

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Posted 2 years ago

“I ordered a dress that looked lovely in the picture, but when it arrived it wasn’t! Didn’t look anything like & very badly made, cheap fabric. I won’t try to return it to China, they should have a return place in UK, post would cost more than the dress. I wouldn’t recommend anyone to buy from this company.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews