LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful cushion covers. Expensive looking material and well made. Excellent value for money ... thank you”

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Posted 3 years ago

“Really pleased with my purchase and speedy delivery, it’s great quality at a great price”

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Posted 3 years ago

“Very good merchandise at good prices,would recommend”

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Posted 3 years ago

“I have bought cycling clothing. I'm mostly very happy with the clothing I have bought. It is usually well made, using good materials and fit for purpose. I do find the descriptions of the products not always so easy to understand what I'm getting, making it hard to distinguish between different products. There is a tendency to throw in every key word, so that it hits all searches. I find this unhelpful and so i don't trust it. Nothing is suitable for everything. MTB clothing is not the same as road clothing - different requirements. Also it would be helpful if clothing shows suitable temperature range. i recently bought something suitable for winter, but its no good at 1 degree, so wasnt what i was looking for really. Customer service is terrific, very proactive. Delivery times are not rapid, but that's fine as the prices are low. However they seem to be better now, originally may have been due to pandemic.”

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Posted 3 years ago

“The product has a good quality and the deliverry was pretty quick...I recommend..”

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Posted 3 years ago

“Love shopping with you just your tracking is a bit longer than you say and some of your price are expensive”

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Posted 3 years ago

“Items good but delivery always takes a long time”

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Posted 3 years ago

“Very good products. Everything I get from light in the box works very well A++++”

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Posted 3 years ago

“Received my order within 15 days Tshirt looked exactly as in pic exact size & great quality Delighted with my purchase will shop again soon”

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Posted 3 years ago

“ordered a large jacket what turned up was a extra small with a large label , absolute junk poor quality sizing all wrong , never using these again , impossible to contact and no returns information , please avoid , Chinese rubbish”

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Posted 3 years ago

Dear customer, We feel sorry to hear the jacket does not meet your satisfaction and you felt difficult to contact us too. On our website, you will be easily to find a "Help Center" button on the top banner. Next time, please click this button and submit a Ticket to contact our customer service if you need any help. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html In order to help you, our supervisor had conducted new Ticket ID =22831218 in our ticket center to help you check the case and will try our best to help you out. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“What a con wrong items sent and refuse to return as they say it’s too expensive absolute pile of rubbish”

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Posted 3 years ago

“Easy to order, great offers, wide range of clothing”

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Posted 3 years ago

“This item was faulty and it is like getting blood out of a stone trying to get a refund. Even when they sent the item again that was faulty too. I won't be using this site again.”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22824735 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 3 years ago

“Very Good! Thanks”

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Posted 3 years ago

“I get a lot off here I love it don't take long and keep you updated”

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Posted 3 years ago

“My package was split in two by the company. I am waiting for the second delivery one and the first one took a month and a half to arrive. I made a review and a complaint about the situation. The company replied very quick telling me that they are dealing with the situation and offered a generous refund for all the inconveniences. I am glad that customer service is taking care and answering the reviews. Hopefully everything goes as promised and of course, if I really receive what I have been told, I would remain as client. I of course would advise the company a more transparent tracking system and a more accurate calculation for the delivery times, which would save many inconveniences.”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22824530 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 3 years ago

“I am delighted with the quality of my purchases from LightInTheBox and the prompt manner in which they were delivered to me.”

LightInTheBox 5 star review on 5th February 2021

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Posted 4 years ago

“Very on trend ,Just one small problem . Deliveries a little slow.”

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Posted 4 years ago

“excellent service”

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Posted 4 years ago

“Good quality products timely delivery”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews