LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong sizing,faulty zip.Informed that returns have to go to China,so would recommend that I keep dress.Total scam company.Avoid,Avoid,Avoid”

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Posted 2 years ago

“The choice and quality was amazing for the price of the clothes Ian continuing to use lightinthebox and I am eagerly awaiting the delivery of my third order”

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Posted 2 years ago

“Lovely blouse will use service again.”

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Posted 2 years ago

“Everything arrived and as expected. Of course, not as fast as Amazon but much cheaper.”

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Posted 2 years ago

“Quality materials and was what I ordered exactly”

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Posted 2 years ago

“Excellent quality. Brilliant service with them and the royal mail 👏”

LightInTheBox 5 star review on 16th March 2022

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Posted 2 years ago

“These dresses are good quality and fit lovely fast delivery I am really please with my order and will be ordering again thank you”

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Posted 2 years ago

“Customer service is rubbish….you sent me the wrong size shirt and I have been ever since trying to get some response from you about send in the right size. Please answer me and tell me what you are doing, If no reply, I am going to reject the charge..”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25440930, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“I ordered muscle toners and was pleasantly surprised not only did they arrive quickly but they are quality items that work the muscles, not only can you feel it you can see the muscles physically moving. Finally, their tracking system allows you to see where your package is at any given time”

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Posted 2 years ago

“I bought 3 tops, and I am pleased with all of them. The fabric is a bit thinner then I expected, but summer is coming.”

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Posted 2 years ago

“Good, delivery data shorter than I expect”

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Posted 2 years ago

“Jacket I purchased had a faulty zip. After loads of messages and offers of 60% refund I was told to send it back at my expense tracked. This option would have left me out of pocket. Complete rip off company”

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Posted 2 years ago

“I purchased 2 wigs which took forever to come one wig was perfect, the 2nd wig was the wrong color and I ran my fingers thru it and it immediately starts shedding. For that reason, I will not order another wig from this company and do not want to go threw trying to return to china I have already read the not-so-good reviews on returns.”

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Posted 2 years ago

“I bought a standard UK 10 size dress for prom, it was unsuitable so I tried to return asap as per the 7 day policy but flatly refused. They are saying it was made to measure therfore no refund. An earlier email from them said I could but it was cost £52 return shipping which had to be tracked or else they couldn't guarantee that they recieve it. Basically they will lie and say it is lost, so you won't recieve a refund anyway. They will also mess you around for a week until your 7 days are up. Absolute sharks. Avoid at ALL costs.”

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Posted 2 years ago

“where is my REFUND, spring is here, still no coat, still no REFUND!!!!!!!”

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Posted 2 years ago

“I have been charged the full amount and have never received shipment. They say I do not have any orders! I want my money back!!”

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Posted 2 years ago

“AVOID AT ALL COST - everything previous people have said is correct - very poor quality and wrongly sizes items sent - return is to china, customers service quality shocking box standard reply " keep the item as it is expensive to return to China and we will refund you 70% of the costing"like people state mine came from Birmingham NOT china - Got offered £28 refund to keep item which I accepted as so fed up with replies when eventually received - STILL waiting for refund and now being ignored by company - The good reviews must have been made by the company themselves or employees- AVOID AT ALL COST - should not be allowed to trade”

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Posted 2 years ago

“I've been waiting 3 weeks for my order and can get no answer to my emails. You can't find an email address or a telephone number for them, it's a disastrous company, avoid at all costs.”

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Posted 2 years ago

“It's a scam. They get back in touch in response to complaints, so you initially think it might not be a scam, but it is. I ordered a smart phone cover which took over 2 months to arrive and when it did arrive it was the worng item (the camera slot is in the wrong place to fit my phone, so unusable for me). Now I appear to be regularly uploading photos of the item sent in error (at their request). I mean, come on, what company would ask you for photos of an item that they've sent in error? Looking at previous reviews, it seems likely that the next step will be that I'll have to fork out on postage (again what company would expect you to pay postage for an item that you didn't ask for) which will be more than the value of the item, so giving up now. Scammed for £13 - could be much worse. At least they will have learnt a selection of english swear words from me.”

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Posted 2 years ago

“Same trouble all the other reviews. Colours of clothing do not match website. Returns policy is shocking and designed to deter people from returning goods by making them pay for complicated return to China even although goods shipped from UK. Dreadful company - worst I have ever dealt with.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews