LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Good quality plenty of choices, Processing very slow, delivery slow, could be faster,”

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Posted 2 years ago

“LITB products are excellent quality at amazing prices. Delivery is reliable and not too long in the circumstances.”

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Posted 2 years ago

“I recommend the two dresses I bought to other customers - they fit well and material on both dresses is good quality. Delivery was right on time and very efficient. I am a satisfied customer. The images or photos of the dresses are exactly the same as shown online.”

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Posted 2 years ago

“Utterly dissatisfied with the service. Ordered a few years ago when delivery was free. Orders took 3-4 weeks to arrive. Just paid £4.50 for a 6-9 day delivery. 3 weeks later am still waiting. The website stops you from getting a refund easily and you can’t put in a complaint. Awful.”

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Posted 2 years ago

“I have had a similar situation to what I am reading on all these reviews. I ordered four items, at a cost of around £135, in the hope that one of them would be suitable to match the dress I bought for my son’s wedding. All of them are terrible quality. When you want to return something you have to create a ticket, but subsequent tickets seem to delete the previous ones. I have had five email exchanges with LightInTheBox so far. One of them told me to send photographs of what I want to return and why they are faulty. It wasn’t difficult the stitching was falling apart the hems were crooked and bunched up. I sent all the photos and labelled with the codes of each item. They then offered me 15% off my next order as compensation. Then they told me I couldn’t return them at all. I sent a really shirty email saying if something is Poor quality, it is in their terms and conditions that they should provide a refund. They asked me to send photographs again, ie back to square one. I am awaiting a reply. Does anybody know how to deal with this company because we are being misled and if they were in this country we could complain to the financial ombudsman and trading standards? DO NOT BUY FROM LIGHTINTHEBOX!!”

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Posted 2 years ago

“I ordered 3 tops.. 2 are nothing like the picture.. I've tried and tried to sort out this stupid ticket they are asking for but their site won't accept my email password?.. I then looked at this site and after reading reviews I realise I might as well accept I've been ripped off , not bother trying to send these items back for a refund but never shop with them again. I just don't understand why they are being allowed to keep on with their poor products, poor quality, poor returns, and poor sizings..”

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Posted 2 years ago

“Happy with the product i ordered good quality good fit recieved order week before due date 👍”

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Posted 2 years ago

“I am giving lightinthe box 3stars. The dress I got is lovely and fits nicely. The material is a bit flimsy but good value really. Im worried about an order I had to cancel as my daughter's Ball was cancelled and I really hope they dont make me take the products as I cancelled before they were shipped. I am also waiting for another dress which I will review when it comes. Its taking longer to come than the other order. Also I am hoping to order a hat and bag for a wedding I will be attending soon. I will keep you posted on all aspects of my order. Hope to do business with lightinthebox again soon.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25822407, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“I am a new customer to Light in the Box and have made four purchases 3 T-shirts and a pair of jeans. Two of the T-shirts fitted perfectly but one did not. After contacting customer service I was offered a credit to the value of 30% of the value which I accepted. I have reordered the jeans as the size that arrived did not fit but that was down to me thinking I had a slimmer waist than I actual did 😂😂 The quality and style of the jeans was really good. Can’t wait to receive my new order.”

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Posted 2 years ago

“Arrived in a timely manner good value for the money”

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Posted 2 years ago

“I have purchased some super things from you recently.Feels great to wear these unique items. I know it takes a little extra time to deliver to UK, but boy is it worth it. Wonderful products ,great quality too. I love to browse your site. Difficult to not buy these items. I would give six stars if l could !!!! It puts a light in MY box.”

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Posted 2 years ago

“Excellent Quality, Excellent Fashion. Excellent price and delivery”

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Posted 2 years ago

“Terrible quality . Worst I’ve ever seen Won’t accept a return Stuck with dresses I wouldn’t be seen dead in”

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Posted 2 years ago

“I am sorry to say that my experience has not been very good so far , I have told customer service that the swimming costume I purchased is made of very thin material and is see through, I am still waiting for a response !”

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Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25811127, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“I am still waiting for the fascinator which was supposed to arrive 20th April still not received yet”

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Posted 2 years ago

“LightinTheBox has a lot to choose from.”

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Posted 2 years ago

“Very good quality, well made clothing. Delivery not too long and you get tracking info.”

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Posted 2 years ago

“I treated myself to a dress from Lightinthe box, it was delivered quickly and safely with a very nice person. The dress is amazing. I love this firm.xx”

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Posted 2 years ago

“The stuff I ordered took AGES to arrive and, to be honest, wasn't worth the wait. I ordered a sweatshirt, which, of course, looked OK in the picture...but it was a lousy fabric, totally man-made and looked like an old-fashioned nylon item - not good. The jumper was, again, all plastic but slightly more acceptable. Too much schlep to send back - I guess I'll learn!”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25810822, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Great products from lightinthebox Would definitely recommend and buy again”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews