LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“brilliant service and good prices”

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Posted 2 years ago

“Very good price's good stuff will come back again”

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Posted 2 years ago

“Light in the box have some lovely dresses on their website and not too expensive”

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Posted 2 years ago

“Best place ever to get cheap and good quality products.”

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Posted 2 years ago

“Quick delivery and great quality 👌”

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Posted 2 years ago

“Really pleased with the range of designs - usually find it hard to find clothes I like but there is something for everyone here. Also pleasantly surprised by the quality when it arrived - all seemed well made and fitted well (except where I misordered a size - you do need to double-check all the measurements for each item). Delivery was actually faster than expected too - can't wait for my next parcel!”

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Posted 2 years ago

“I ordered an outfit for my daughter's wedding. OPted to submit my own measurements to ensure that it was all ready to go. Outfit arrived. Fabric fabulous. Workmanship good. Measurements had been totally ignored and the trouser part of the suit is unwearable - I'm still hoping that a local dressmaker can make adjustments to it. At the moment, the crotch of the outfit comes closer to my knees that my crotch! Waistline marred by heavy duty elastic. I am a standard UK size 12 by the way - no need for this weight of elastic on what is supposed to be an elegant outfit. Very disappointed”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26431738, Would you please login you litb account and reply when you feel free? You can also find the message in your email# haz*****ards@hotmail.com Sincerely Customer Service.

Posted 2 years ago

“Quality clothing at very reasonable prices. I am impressed with the quality of the fabrics & workmanship. Shipping is always within the stated time. I have had no reason to contact customer services which I believe that in itself speaks volumes about this company. I am a very satisfied customer.”

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Posted 2 years ago

“Excellent service all round,and well worth the money.”

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Posted 2 years ago

“I recently purchased two shirts. The one I did like and have kept although the other shirt was not as shown on the screen unfortunately and am returning it to you. I will however state that the designs you have are very good indeed.”

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Posted 2 years ago

“I like the clothes because they are original, have a good design and are especially comfortable. I am a musician and some clothes I purchased I'm using in my shows...”

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Posted 2 years ago

“The site is easy to use and the clothes are a good price”

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Posted 2 years ago

“Excellent quality clothing, nice and cheap prices, only down side I see is the delivery cost, the saving we make on the clothes go straight into the delivery cost.”

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Posted 2 years ago

“All arrived fine”

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Posted 2 years ago

“One of the best place to buy your holiday clothes, great service and excellent quality. Very pleased with my orders.”

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Posted 2 years ago

“Although the products were of acceptable quality, their description was very misleading and wrong. Both tankinis were described as 2 piece swimwear but one was a one piece swimsuit and the other was the tankini top only even though they had said it came with briefs! Was offered a discount but still disappointed when you can’t trust the description!”

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Posted 2 years ago

“Good cheap gear would buy again”

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Posted 2 years ago

“If you had an automatic returns policy which made it easy you would have had a lot more business from me as some of your items are good but you made it so difficult I ended up keeping things I will never wear”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26431821, Would you please login you litb account and reply when you feel free? You can also find the message in your email# s****iv@hotmail.co.uk Sincerely Customer Service.

Posted 2 years ago

“Delivered quickly and good quality shirts”

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Posted 2 years ago

“I would definitely have given a higher score if the returns process wasn't so complicated and expensive. £22 for a return is outrageous. Also I felt I was blamed for the sizing being incorrect. The dress was well made, just didn't suit me. Would be so much easier to include a returns label like other companies. Has put me off buying again.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews