LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,108 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Azt kaptam amire számítottam, és megfelelően tájékoztattak a csomagom aktuális állapotáról. Ez volt az első rendelésem, de lehet nem az utolsó.”

Helpful Report

Posted 4 years ago

“First time of using this company and never again.I ordered a dress on the 12th of December and not heard a thing since no information on shipping. I wish I had looked at reviews before ordering. Disgusting company and should never be allowed to get away with it.”

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Posted 4 years ago

“Molto bello, fa un bel effetto 😉”

LightInTheBox 5 star review on 8th January 2021

Helpful Report

Posted 4 years ago

“Ordered a number of items on 12 th Dec, looked like delivery was quite quick according to the site so no problem, they'll be here in time for Christmas... Oh no!!!.. After three emails my goods finally arrived yesterday, sorry light in the box, rubbish service and will definitely not be using again!”

Helpful Report

Posted 4 years ago

“This bike shirt is really good quality and looks great. Shipment was fast and package arrived in perfect condition. I ordered size XL, which is almost perfect for me (I'm 180 cm tall and weigh about 80 kg). If you like it a bit looser, than an XXL might be the perfect size.”

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Posted 4 years ago

“Tiene infinidad de productos, con descuentos importantes y buena relación calidad precio”

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Posted 4 years ago

“Bestellung hat mit kleiner Lieferverzögerung geklappt. Artikel-Qualität ist gut.”

Helpful Report

Posted 4 years ago

“all 5 star reviews are fake,written by their own employees,please beware”

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Posted 4 years ago

“החברה האלא הכי רציניים באינטרנט כל הזמנה זוכה לטיפול אישי ומסור וכל הזמן דואגים שנהיה מרוצים ולא חסר משהו תמיד קשובים לבקשתנו חברה ממדרגה ראשונה שכך ימשיכו אוהבים אותכם”

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Posted 4 years ago

“Very informative, beautifully looking and appealing site and pages, great amount of products, searching intuitive and very well solved, great prices and offers, very pleased in total, great place for buying great products :-)”

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Posted 4 years ago

“The Best website yo shoping, i love the quality of The productos and customer service. I love Buy in jefe ❤️❤️❤️❤️”

Helpful Report

Posted 4 years ago

“Be warned! If you are not happy with the product, this company’s returns policy is that you have to pay to return the item to China! This will easily cost over half the purchase cost of the item! They offer you 20% off your next purchase or give you 10% refund if you decide to keep the item as compensation! Sizes are based on Chinese patterns so therefore much smaller than UK size guides eg Med is small! I will not be ordering with this Company again!”

Helpful Report

Posted 4 years ago

“WARNING! Don't buy from www.lightinthebox.com. Here is what happened. In November, 2020, they ran an ad on Facebook advertising all kinds of cycling clothing, shoes and gear. I ordered some clothing on November 16. I paid extra for express air. My package arrived on January 6, 2021. During this overly long process I received little or no attention from light in the box, after making several inquiries. I also ordered bike shoes. They were sized in EU and no size chart was given. I ordered the largest size they offered and they came too small. When I attempted to return them the instructions I received were insane. No one would consider their behavior to be good customer service. Below is the actual review I wrote them about this order: I ordered the largest size you offered (42) (there was NO size chart given) and I am not used to EUR sizes. The shoes were too small. I want to return them. When I received your return/refund instructions they were ridiculous - only an idiot would go through the long and involved process to return them. The first line in your return instructions suggested that I gift or sell the shoes myself. Really!!! Do you think that constitutes good customer service? Where I come from this is BAD customer service. You claim to give good customer service, but you did not give me good service. On your "Attention and Care" page you make the following claims: If you want to return the product, please confirm that you’ve received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided. It it obvious to me that you made your return/refund policy so complicated that you were hoping that most people would not bother. Well, in this case you are correct; however I will make it my business to let everyone I can to be aware of how you run your business. It stinks. By the way, you are now offering the same shoe for less money and with larger sizes than you did in November. That only makes me more angry.”

Helpful Report

Posted 4 years ago

“meine Bestellungen waren alle okay,sehr zufrieden war ich mit den handschuhen und derwindundurchlässigen fahrradjacke,auch die beleuchtung war super,einzieges Manko war der fehlende adapterfür die EU”

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Posted 4 years ago

“So far so good,but us of today,i have order last 2 weeks,until know, i didn't received.”

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Posted 4 years ago

“Contente de mes achats chez vous. Belle qualité, tee shirt comme la description, taille très bien pas de surprise. Seul le temps de réception à été plus long que prévu mais c'était période de Noël. Je referais une commande chez vous.”

Helpful Report

Posted 4 years ago

“Ordered 3 Tee shirts in Medium. 2 arrived ok but one was XXL Returned it to returns address in Reading for exchange but received back same XXL together with my covering letter !!!!! Do not use this company”

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Posted 4 years ago

“Nice things, good quality”

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Posted 4 years ago

“Goods never arrived! Claimed money back from PayPal. They also break GDPR rules, I have read other customers personal info via the Trustpilot website. They have hundreds of dubious 5* reviews by “invited/incentivised reviewers. Could it be they are not genuine 🤔!!! Have documented all my difficulties on Trustpilot, please read mine and hundreds of other disgruntled customers before you think of shopping with this bunch of incompetents 😡 if may help you.”

Helpful Report

Posted 4 years ago

“believed we were dealing with a UK site with UK distance selling obligations, eventually poor quality phone cases arrived, apparently we cannot return them because they are 'accessories' and are excluded from their returns policy?? Business owner is a Mr Hongfie Chen. Don't waste your money here unless you enjoying making donations to Mr Chen!!”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,108 reviews