LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,109 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Poor communication. Item never arrived & having great difficulties getting refund. Not shipped within given website timescale. JUST STEAR CLEAR OF THIS COMPANY. CHINA BASED - TERRIBLE SHIPPING ISSUES”

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Posted 4 years ago

“Item not received”

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Posted 4 years ago

“I ordered 2 jumpers for my daughters birthday back in November I paid for quick delivery and spent over 40 pounds the jumpers have never been received.I have chased them up loads of times constantly being told they have been shipped.The tracking number states that they are still waiting for the items from 10.12.20 it appears I have been duped they provide a shipping number as proof of shipping but this is not proof of anything I was given a 10 pound voucher which stated I needed to spend more than the vouchers worth!! Must be stupid seeing as they've taken my money for good never sent or received Thank you very much 1 very upset autistic child who didn't get her birthday present and doesn't seem that she will get it as a Christmas present either”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We sincerely apologize for the shipping delay. Your package had been forwarded to Royal Mail's Agent in China and is currently held by them. Royal Mail is overloaded by packages due to the busy holiday season. So they require longer time than before to deal with all the packages and ship them to UK. And the online tracking will be updated again once the package arrives at UK. We can understand that you need the order sooner and have asked the courier to prioritize the order delivery. However, this will still require several days to ship. Would you please be kindly waiting for this order a few more days? At the same time, we'd like to apply for a proper compensation for you. I had conducted new Ticket ID =22363868 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Late arrival. Inadequate communication. Wrong color. But the dress is well tailored and has excellent quality.”

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Posted 4 years ago

“Late arrival. Inadequate communication. Wrong color. But the dress is well tailored and has excellent quality.”

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Posted 4 years ago

“First of all the prices are very reasonable and the app is very easy to use . But unfortunately the shipping sucks. I placed an order in Tue last week of November and on the 6th of December I finally got a tracking number that is completely useless. All it says is a shipping label was created in New York when I track it . It is now the 20 th of December and it still says the same thing no change after 2 full weeks of the label being created. It says on the app all packages will be shipped 5 to 7 days it does not say that it is going to take 3+ weeks to receive them. That sucks to cause I was ready to buy a lot more from them if it was a good buying experience but unfortunately it was not.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22363846 in our ticket center and provide solutions. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“SAY AWAY FROM THIS SITE: my first order took 3 months it was good quality so give them the benifit of dout I ordered for the second time 2 items I revived one item. but a month later I still had not received the second item so I contacted customer services they got back a week and a half later saying it had been delivered to a completely different address they are not geting back to me on this I have asked for my money back nothing will not be using them again”

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Posted 4 years ago

“Appalling quality very different to picture. Reviews on site must be fake! Do not buy from them.”

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Posted 4 years ago

“Got to agree with all the other reviews - this has been a nightmare. I cancelled the order almost immediately due to the lack of information regarding delivery and the added delivery charge which should have been removed. The company dispatched the items they had anyway and then DHL contacted me to say there was an import charge of almost 50% of the cost of the initial order. I have now been told I have to pay the charge and claim it back by sending them the invoice...for goods that I no longer want.”

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Posted 4 years ago

“This company is a scam and a hoax. DO NOT order from them. You will receive garbage. There is no return policy unless you intend to pay $40 to ship to Guangzhou China. I have been to China many times, the quality in the stores is good. This is NOT. Stay far away, the pictures on the site are made up. You will NOT get what is advertised. Better to just burn your money instead. You will definitely lose it.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. As for your case, do you mean all the products you received have quality problems? If so, we'd like to help you investigate the case further. Based on our policy, we could not cover any shipping fee incurred for the return of non-quality products. But if we confirm all the products have quality issue, we'd like to help you return them back for a full refund, at our expense. We appreciate your understanding. I had conducted new Ticket ID =22355570 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“No facility here for 0 stars Non delivery Non existent customer service I do wonder if this company is legit and what they are still allowed to trade Surely consumer standards should be involved”

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Posted 4 years ago

“Great items for sale and great prices. Bought 3 hoodies so far. Happy with every purchase. Likely to buy a lot more.”

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Posted 4 years ago

“STAY AWAY, DO NOT BUY FROM HERE Bought three jumpers from them and they never bothered to notify me about one of them being out of stock I found out when they arrived and they weren’t even going to refund me and they arrived three weeks late and then also got taxed 30 euro for a package that cost 45 and even though I paid the insurance they still refused to reimburse me. They may be cheap but don’t be tempted they are an absolute joke. I have never had such appalling service in my entire life they have absolutely no business sense and I personally hope they go out of business. When I contacted them about it it took days for them to tell me they weren’t giving me any money back but could have a thirteen euro voucher for their terrible shop. DO NOT BUY FROM HERE”

Helpful Report

Posted 4 years ago

Dear Customer, This is customer service supervisor from lightinthebox, We are sorry to hear that. we would like to help. We checked we contact you in ticket 22159642 taht we canceled the out of shock product and made the refund to you. For the custom fee, we are sorry for that, In fact, some of the packages will be charged this fee. Unfortunately, we have no control it, since customs and taxation policies vary widely from country to country. but we have the duty insurance service, if you paid for it , we will make full refund of the custome fee to you. We created a new ticket=22355169 to follow up your case and help you to resolve the problems, could you please login your account to check our reply? Thank you for your cooperation in advance. Best Regards, Customer Service Lightinthebox

Posted 4 years ago

“Do not. Repeat. Do not order through this company. They do not send the goods they don’t respond to emails etc. They close enquires without resolutions. Absolutely abysmal. Save yourself the hassle of having to claim it back through your bank , you will not get a thing back”

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Posted 4 years ago

“Beware of sizes. I ordered 3XL - largest size available thinking I could take it in if it was too loose. It fits like a sausage skin. I think this will fit my 12 year old THIN granddaughter so it's not a total loss. Won't be ordering clothes from this company again.”

Helpful Report

Posted 4 years ago

Hi, Thank you for writing this review and reaching out to us. We are sorry for having let you down with this order. Kindly note we add a detailed size chart for each item and indicated the measurement both in centimeter and inches to avoid sizing issues. I can perfectly understand you are unhappy to receive items that can't be worn. We must avoid you feeling unhappy with this purchase. We noted as well that this was your first order on our website and you might not be aware of our size chart. We have send you an email (ticket #22346450) with further details. If you have any questions or comments then we'd like to hear from you. With kind regards, LightInTheBox Customer Service Team

Posted 4 years ago

“Easy to navigate, use website and order goods. Clothing arrived on time. Good products and excellent graphic printing. Product was a great fit. Would use Lightinthebox again.”

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Posted 4 years ago

“No customer service at all. You can’t contact company other than via their app. I couldn’t sign in, they refuse to deal with me unless I message thru my account (I can’t get in!) they don’t respond to my requests to get access to my account. Ordered items 2 weeks ago, one email says items despatched, another email says they are unable to despatch! No response to emails. They have stolen my money they don’t seem to have a complaints procedure, I am now forced to ask PayPal to obtain my refund. DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

“I bought a dress for my daughter’s Xmas party and for Xmas day...they sent me a doggy blanket!!! 🤣 I’ve complained, obviously, but awaiting a response.”

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Posted 4 years ago

“very suspicious 5 star reviews in a row please beware,DO NOT ORDER ANYTHING FROM THESE RATS,NOT RECOMMENDED AT ALL”

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Posted 4 years ago

Hello We are truly sorry for all inconveniences caused. May we know if you've made an order on our website? If yes then tell us the reason of your dissatisfaction and also mention the order number. I can assure all our reviews are real and from genuine customers. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“I ordered in August. I received an email after a few months saying my address was wrong (it wasn't) and I needed to send the right one asap (which I did). Still nothing after 4 months. Obviously they try to blame me for not receiving anything. On our local reviews in South Africa , they receive mostly 1 star terrible reviews and then some very suspicious 5 star reviews in a row.... Terrible terrible company!!”

Helpful Report

Posted 4 years ago

Hello We apologize this package hasn't reached you yet. In fact this delay is highly unusual. The logistic department is checking where your parcel currently is. We will update the results in a few hours.Please refer to our email (ticket 22346297) for further details. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,109 reviews