LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothing was fine, only issues is that I ordered the wrong size lol Items where delivered by Royal Mail, but half of the address was missing so wasn't delivered. Royal Mail hold returns for 15days so was able to get it delivered in a couple of days. Apart from that all good.”

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Posted 3 years ago

“Purchased an Anime Hoodie for my Granddaughter. My item arrived in good time and the quality of the Hoodie looks good. Would use this company again”

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Posted 3 years ago

“Brilliant service with brilliant products”

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Posted 3 years ago

“A well managed business, Nothing is to much for them if you come across a problem with a order. Easy to contact and always recieve a prompt reply back. Great prices by sellers and good quality merchandise.”

LightInTheBox 5 star review on 6th April 2021

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Posted 3 years ago

“Item arrived on time. Item was as described . Very good service”

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Posted 3 years ago

“Good retail prices I very like it”

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Posted 3 years ago

“Good enough quality but can take some time to arrive.”

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Posted 3 years ago

“AVOID poor quality and cost just as much to return. Does not tell you from China!”

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Posted 3 years ago

“Excellent service. The products I bought were exactly what we wanted. It takes a few weeks for delivery but it is worth it.”

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Posted 3 years ago

“Love the site and how I can get lots of bits cheap. Delivery can take AGES with no tracking available. So that can be a bit rubbish but overall it’s good.”

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Posted 3 years ago

“Very good quality and happy with speed I received them”

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Posted 3 years ago

“Good quality goods at great prices”

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Posted 3 years ago

“Quick delivery to Ireland. Very nicely made products. Will buy again.”

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Posted 3 years ago

“I have received wrong Item.”

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Posted 3 years ago

Dear customer, We apologize for the problem and the inconvenience caused. We will forward your case to our sourcing department for further check. It was found our customer service department had issued you full refund of the wrongly shipped item on April 6th. Is your problem resolved now? The refund will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by LightInTheBox.com. However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49 Please let us know as soon as possible if you have further question.

Posted 3 years ago

“Quick delivery prompt response.”

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Posted 3 years ago

“I recommend. A large selection of goods. fast delivery.the goods keep the size 👌😄”

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Posted 3 years ago

“It is not clear from the web site that this is a Chinese firm and goods are being shipped from there. They make the return process very difficult even suggesting, if item does not fit, that one gives it to a friend due to the cost of return. I have returned 2 items, posting was £25 pounds and I have not received a refund 2 months later. I cannot enter my account to make contact as it does not accept my password and the one's it sends are never recognised. I have lost over £100.”

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Posted 3 years ago

“Fantastic and they fit perfect. I am normally a size 10 and ordered a size medium. Communication was exceptional. They took a little longer than expected but they were worth waiting for as they are a bargain and so comfortable. Yes I would recommend.”

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Posted 3 years ago

“Good communication, fast delivery and excellent product, would recommend”

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Posted 3 years ago

“Everything I've purchased thro LitB have been very good it's just that I need to buy large 4 trackies + 2XL for shirts but other than that, everything's fine + not too expensive, fanx”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews