LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,113 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I Judge a company on its customer service as will al get things wrong every now and again I was sent the wrong product and instead of helping me with there mistake I am finding in hard to get any reply's from them so be very careful dealing with them as the after sales customer service does not exist looks like I have done my money”

Helpful Report

Posted 4 years ago

“I would have given them a -5 but that rating was not available. Absolutely the worst company I have ever dealt with and I buy almost exclusively online. The ad showed that they would ship within 4 days of your order. They failed to tell me that the shipment was coming from China. It took 29 days from order date to delivery date for me to receive the gloves I ordered. After 20 days I wrote them and asked them what had happened to my order and they replied that I needed to check with the shipper to see where the order was. I don't feel like it's my place to check with the shipper plus I had no idea who the shipper was other than the post office which was the final drop off service and they said they had received notification that a delivery was coming but they still hadn't received it. I will never order from this place again and all those good reviews they received had to have been paid for.”

Helpful Report

Posted 4 years ago

“They are a scam. Once you pay they say delivery is in 3 to 5 days however they take a week to list item as processed, once they list as shipped the tracking number says they have notify UPS of shipments. If you inquiere at this point they ask you to wait one more week and then they disappear never delivering. AVOID THE SCAM.”

Helpful Report

Posted 4 years ago

“I actually received my items (2 shirts) The quality was absolutely shocking the styling and colour were nothing like the photo in the add, they were advertised as Linen shirts but are 100% polyester. Based on my very negative experience I would not recommend this company to anyone.”

Helpful Report

Posted 4 years ago

“Do not order anything from them. I ordered a pair of exercise leggings and even though the shipping time should take up to 7 business days, I've been already waiting for over 3 weeks and now I'm receiving an alert that the package has been returned to sender as wrongly addressed. I've double checked my account and the address I provided is 100% correct. What is more, when I messaged the customer service they sent me a statement that the package cannot be delivered and in these circumstances it's not refundable. This doesn't make any sense as first of all, when you make the order you have you pay an additional small amount for insurance, which I also did, secondly I did not receive the package because of their mistake (if that's even true)... They're just scums who want your money and don't care about customer's rights. Don't ever buy anything from lightinthebox. Waste of time and money! Someone should seriously ban them!!!”

Helpful Report

Posted 4 years ago

“Ordered April 8th still have not received order no way to contact stay away from this company if you want to call it that no good no good at all.”

Helpful Report

Posted 4 years ago

“No one respond to massage or emails, more than a month after clear payment still processing I am going to get my money refund ASAP”

Helpful Report

Posted 4 years ago

“DO NOY BUY FROM THIS COMPANY- there is excess tax once it is shipped that you must pay before you get your goods.”

Helpful Report

Posted 4 years ago

“LTB has ignored my request to, "UNSUBSCRIBE", for a month or more. They are creating more and more bad feelings and bad recommendations as the days pass. Does anyone know why they refuse to act on a customer request? I've sent the request more than 20 times! They can only use the COVID excuse for so long . . .”

Helpful Report

Posted 4 years ago

“I have ordered a pillow sets. No package, No response, No refund. I paid close to $65. for my package and Expedite fees and Insurance. Please beware. This is a scam. BBB will be notified.”

Helpful Report

Posted 4 years ago

“I have been asked to pay £18.17 income tax on an item costing £30 plus £7 postage. I understood the goods were being sent from within the UK, not from China. I have asked for a refund. We will see”

Helpful Report

Posted 4 years ago

“I've ordered thermometer as our old broke down. Paid extra for quick delivery 3-5 days. They gave me log in details to track my order..my account details never worked. No contact no connection email ..after when I open refund case with PayPal about 4 week after they sent me suspicious stickers. PEOPLE NEVER BUY ANYTHING FROM THEM IS A SCAM.”

Helpful Report

Posted 4 years ago

“We ordered and paid for airpods. The site was saying it was still pending even though the money was took out so we decided to try again and once again the money was taken and no way of tracking the airpods and it wasn't in my orders”

Helpful Report

Posted 4 years ago

“This is my second bad review regarding my watch that's over a month not arrived. I even paid p&p to arrive on time. 7 days. I would actually just like a refund now. I have tried to contact customer services and no go. When I ordered my watch I didn't receive a email or customer number but money left my account . My email number I would like to send to you for lightinabox. To contact me urgently as I want my refund.”

Helpful Report

Posted 4 years ago

“This company and all its employees should be burned in hot oil. How dare they take my money and never ship the item. They are scammers. I mean what else should we expect from Beijing China. My review is nothing but negative. They don’t even deserve 1 Star! My mistake was not looking into the company before ordering. Dirty filthy chinks!!!!!!!!!! go to hell!!!!!!!”

Helpful Report

Posted 4 years ago

“Slow shipping!!!!! Felt like I may never get item. They created label and didn't ship for a long time. Got generic responses from customer service!!!”

Helpful Report

Posted 4 years ago

“Ordered and product never arrived. Contacted customer support twice - no response. Had to dispute transaction to get payment refunded.”

Helpful Report

Posted 4 years ago

“I ordered and paid for a jacket in October Re: Order 34385642 I have not received it till today”

Helpful Report

Posted 4 years ago

“Horrible Horrible company My daughter ordered from them on April 21 she paid an extremely large shipping fee to have her order shipped in 3 days the order never shipped until april 27, as of May 7 it still has not arrived. Customer service is a joke to this company. No phone number is listed on any website. Package tracking is next to impossible with the company. No one has responded to the demand to refund the shipping charge.”

Helpful Report

Posted 4 years ago

“I never recieved my order.my money was taken.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,113 reviews