LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“The outfit I bought made a beautiful present for a friend’s daughter’s birthday gift. Great quality and very good value.”

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Posted 3 years ago

“useless send wrong sizes and want me to pay to return for a exchange worst company ever will never ever use again”

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Posted 3 years ago

“Great range of products, clothing, cushions, covers, bedding you name it you can probably find it.”

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Posted 3 years ago

“Excellent service,well made goods. The dispatch and delivery times were amazing. Many thanks.”

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Posted 3 years ago

“Bought wedding shoes for my daughter to wear at her wedding. Fabulous quality - look amazing and very reasonably priced - definitely would purchase from this site again - thank you”

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Posted 3 years ago

“Excellent & quick service. The wetsuit I bought was excellent quality and it arrive in d Scotland within a week! So much cheaper than anything I could buy in this country yet it came all the way from China. Thank you... I'm ready now to hit the waters of Scotland!!”

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Posted 3 years ago

“It was good experience shopping online. The clothes arrived on time . The quality of material was good too.”

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Posted 3 years ago

“Do not buy from this company quality appalling and it would be easier to fly to the moon than return goods. I will be using my dungarees as dusters.”

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Posted 3 years ago

“I ordered a face that arrived already scratched in an open and damaged box. After requested pictures sent I was told it was not damaged and was also a disposable product and therefore not eligible for a refund. This product was definitely scratched on arrival and is also re-used my many health care professionals by simply washing after use. I was offered a discount on my next order but why would I order anything else from a company who doesn’t work to satisfy a potential repeat customer and appears to sell poor quality products! Very disappointed and will never again order from or recommend this company!”

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Posted 3 years ago

“Great stuff fast orders always order from.here”

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Posted 3 years ago

“Garments look nothing like advertised Fabrics shoddy & color disgusting Lesson learned.......you get what u pay for Be warned”

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Posted 3 years ago

“Excellent quality men's tshirts. The colours are amazing and the fabric is just divine. I'm in the process of placing another order. Would definitely recommend Lightinthebox to everyone”

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Posted 3 years ago

“I had to wait almost twelve weeks for my order. I had ordered amongst other items a 2piece tankini. When it eventually arrived I Only received the bottom of the tankini. No top. After numerous emails I have given up and obviously lost my money. Also found the material used for the T shirt rather poor quality. Will NEVER EVER order from them again!! 😡😡”

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Posted 3 years ago

“Paid extra monies for faster delivery and received my ordered 1 1/2 weeks later. 😞”

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Posted 3 years ago

“Both items as described, promptish delivery. Would recommend.”

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Posted 3 years ago

“Ordered two quality belts, Fantastic quality, just what I wanted.”

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Posted 3 years ago

“Stay well away from this company. Received two dresses bought for a wedding didn't fit properly. Tried to fob me off with not ordering properly due sizes smaller in China and didn't do the size chart! Which I did! Trying to get items returned. No returns form in bag. Have nightmare sending e mails to try and get some action. Although return address is labeled on bag as Lenton LHR in Colnbrook. UK. Why can't we return it to them. Its gonna cost me more than the dresses to return the items! Paid by credit card hopefully I can recover my costs.”

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Posted 3 years ago

“I have found LightInTheBox excellent to buy from. My items were good quality and arrived in good time. There is a quick email response with any issue and customer service are very helpful.”

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Posted 3 years ago

“Great sizing gear fits Just right Took a little longer to get here but UK not round the corner 😉”

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Posted 3 years ago

“Fast and the product same as the pictures I’m so please”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews