LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I’ve heard some bad comments about LightInTheBox… But all I can say is .. they did fantastic.. the goods were perfect fantastic price … and the tracking was great .. it took 10days but it arrived dead on time .. a great site 🙏🙏🙏Thank you LightInTheBox 👍🏼👍🏼 I live in England so 10 days was great”

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Posted 3 years ago

“I love this company they have lots of different things to buy , prices are good and the things I’ve bought are good quality products . They keep me informed all the way from order till delivery .”

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Posted 3 years ago

“Incorrect advertisement has caused you & me difficulties. You believe that your advert was correct I have sent you photographs of the advertisement & the item & they do not agree.”

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Posted 3 years ago

“Ordered two Christmas sweatshirts on 25 November 2021 hopefully in time for Christmas. Delivery date 6 - 9 working days. Fine should be here in time. Not dispatched until 13 December. Estimated delivery date 15 - 19 December. Still not arrived on 20 December. Will they be here for Christmas 2022 one wonders. Unable to comment on quality of garments at this time but judging by other comments not holding my breath. Will not be ordering from this company again.”

Helpful Report

Posted 3 years ago

“I'm not happy with the order I made with this company. I'd three purchases with this company with no paper trail for returns. As of date no delivery of my order.three weeks ago.Very poor quality on the product too small on everything.”

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Posted 3 years ago

“They sent me the colour wig (a black and blue one ) I ordered for my daughter. When I complained, they tried to tell me I had ordered the one they sent, but that I could return it to China at my own expense. They even sent me a picture of the wrong one , with green pen arrows pointing to it (as though I had ordered by mistake) which meant nothing, as I had the correct one on my purchase details (a brown and blonde one) and had screen shotted it. (see enclosed photos) Didnt hear off them again. Now I realize, I am not every going to get a refund, and they have no intention of sending me out a new one. Be very careful”

LightInTheBox 1 star review on 19th December 2021

Helpful Report

Posted 3 years ago

“I bought shoes for my daughter's Christmas gift. I paid extra shipping $24 shipping fee + $20 customs duty. The product arrives poorly packaged, the box was damaged, the smell of shoes like freshly color sprayed toxic order. The size was too small than indicated. I try to return it, but they don't offer me a shipping label, but offered me a 30% refund. I'd like to have a full refund. I left a review on the product, but it doesn't show it. That's means reviews are manipulated by the company. I want to have a full refund.”

LightInTheBox 1 star review on 18th December 2021

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Posted 3 years ago

“Can someone please help me to return my order. I ordered wet suits and I have received what can be described as gym wear so not fit for purpose. On your delivery email I try to click on returns and it's showing nothing in orders. What do I do next?”

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Posted 3 years ago

“Paid for a sweatshirt....was taking ages to arrive. Then found out it was addressed incorrectly. (Not by me). Was returned to sender...refused refund only way I had a chance to get the Item was to cough up more postage and packaging...never dealt with such a poor poor company before”

Helpful Report

Posted 3 years ago

“Do not buy from this company. Everything seems to come from China and it is very poor quality - nothing like the photo. Goods have to be returned to China at the buyers cost. Customer service is quick but this doesn't make up for the cheap Chinese product which is not worth anything near the discounted price.”

Helpful Report

Posted 3 years ago

“Poor customer service, errors on their site preventing logging in and raising a ticket. Refusal to refund after delivery took over 20 days to arrive and no longer need the item. Do not use!!”

Helpful Report

Posted 3 years ago

“Do not use this company - For refunds, consider doing a chargeback through your bank/card provider. I ordered a dress which turned out to be poor quality, thin, clingy, nylon type material. You cannot return it to the Birmingham address on the box label but must return to China. When you request a return the company tell you it will cost more to return it than it's worth and offer you 30% credit to buy more goods from them or 20% refund - which gets credited to your account in their website and you then have to go online to instruct them that you wish to "withdraw" your credit in order to get it paid into your bank account. I refused the 20% refund and then got offered 30%. I refused and told them I wanted 75% or I would go directly to my bank and do a full chargeback. That moved them! I then got the 75% credited to my light in the box account, which I had to go online to then instruct them to pay back to my bank account. I will never use this company again. With hindsight, I should have just contacted my bank and told them it was a fraudulent transaction and done a full chargeback but I was trying to be fair-minded. Goods are sold in a fraudulent way - appearing to be shipped from the UK but then requiring shipping to China to return (written in the very very small print). The refund process is deliberately obscure, long winded and difficult and the " lets do a deal because it's not worth your while returning the item" attitude is deceitful. The dress is in the bin!”

Helpful Report

Posted 3 years ago

“don't buy from this company. I ordered a outside light that is supposed to rotate different designs which it doesnt and I didnt get a UK plug instead received a travel adaptor plug. I got a refund but it was very disappointing to wait for the shipment to receive something that wasn't correct.”

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Posted 3 years ago

“I’ve waited since I placed my order on the 29th nov & has just arrived. It look nothing like the picture apart from the material is the same. I want to return this but cannot find an easy solution! Any help or a call since I cannot get any luck with this company !”

Helpful Report

Posted 3 years ago

“Exceptionally slow delivery, with orders taking approximately 3 weeks, and then only dispatched after we complained. Still awaiting a refund for one item that was out of stock, and have been waiting for nearly 3 weeks. I dont think the refund will ever arrive”

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Posted 3 years ago

“They sent me an item which was too small. It turned out that most of the items are non returnable. Even if it was returnable they only give you 7 days and the warehouse is in China ! Too expensive to send!”

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Posted 3 years ago

“Nothing like photograph poor quality postage £9 so returning my disappointing garment another £9 for a garment costing £20 ,do I return it paying all this money out ???”

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Posted 3 years ago

“Nothing like photograph poor quality postage £9 so returning my disappointing garment another £9 for a garment costing £20 ,do I return it paying all this money out ???”

Helpful Report

Posted 3 years ago

“Steer clear of this awful company. They are scammers and con artists still not received my order placed on 5th December despite sending several emails. Now I just my money back plus delivery charges I paid. Stay well clear do not fall prey like I did you will be disappointed!”

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Posted 3 years ago

“Same old story as other ppl. bought a shacket and quality was awful, tried to find out how to send back and was offered stupid amount 10% of the price i paid, then offered 38p and was told my case was resolved?? Need a form to send back and they wont send it!!! PLEASE AVOID I wish i did.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews