LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have already made comments !....The SHIRT IS NOT PINK !,,,,,Repeat; NOT PINK. It is more of a Orangey Brown!!.' The Blouse is acceptable.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28701617 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Very disappointed.. materials very different to what they appeared on website, & too difficult to return. Will take the hit but wint be purchasing again . If you'd stop emailing me .thank you”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28701580 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Very please with purchases”

Helpful Report

Posted 1 year ago

“Terrific choice available. Easy to use site. I can't get over how quickly goods arrive especially as at times I wait longer for things bought near to home. Well done LightInTheBox. Have recommended you to family and friends.”

Helpful Report

Posted 1 year ago

“Very happy with my purchases, good fit and very reasonable pricing.”

Helpful Report

Posted 1 year ago

“Shipping too expensive”

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Posted 1 year ago

“Easy to order and very good value for money. We would recommend them to anyone”

Helpful Report

Posted 1 year ago

“Just received 2 pairs of beach pants. Beautiful designs and fantastic colours. The fabric is very soft and they are very comfortable to wear. Good value and I'm very happy with them.”

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Posted 1 year ago

“Nice selection of goods especially t shirts, unusual things you dont normally see in the shops”

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Posted 1 year ago

“Bouhht the sliding shelf for my bathroom cupboard, so handy for hanging underwear to dry out. 👍”

Helpful Report

Posted 1 year ago

“Everything I bought was great. Great material. I was very happy. My only problem was I ordered a man's t-shirt. What arrived was not what I ordered. It was a plain ugly version of the shirt. That was disappointing. Apart from that i loved everything else. I would recommend this site. I will use it again”

Helpful Report

Posted 1 year ago

“Great service and excellent quality, and very bright items to brighten the day.”

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Posted 1 year ago

“Bought a printed t-shirt great price, good sizing and great quality”

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Posted 1 year ago

“Very useful . I bought two already for my wardrobe and now I’m purchasing more for my stairs . USB chargeable too which is great .”

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Posted 1 year ago

“They are have very good selection of goods,with some very good price deals.l live in the UK so postage can take up to 3 weeks or more,but items are coming from China .”

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Posted 1 year ago

“The two tops arrived quickly without damage despite coming to the UK from the USA. The quality of the material if good as is the finish. My wife is very pleased with both tops which are ideal for summer use,”

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Posted 1 year ago

“Delivery is a bit slow (10 days) but price and quality is excellent”

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Posted 1 year ago

“Great customer services”

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Posted 1 year ago

“Outstanding service I have had with this company fast delivery I will deff be using these again”

Helpful Report

Posted 1 year ago

“Cant fault postage ect , the dress is nice but very long doesn't look that long on the photo so check the length before you buy . Won't return it because by the time you pay p&p it's not worth it . Thankfully I got it on special offer.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews