LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“So pleased with my maxi dress.So comfortable.Good quality.Also not expensive.Thank you so much.x”

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Posted 2 years ago

“Fantastic trainerslove them”

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Posted 2 years ago

“The colours of my dress is true to the picture. The length is just right. The price, oh my, is sooooo great for the quality you get. You’ve really excelled in making it affordable for anyone who wants a new outfit but struggling with the cost of living today. The only negative if at all, is the stitching on the arms, if you could give it some attention. It’s easily fixed, so not a problem for me. A big thank you one again. Please keep up the good work!”

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Posted 2 years ago

“Great value for money”

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Posted 2 years ago

“Good customer service and updates on delivery, any problems dealt with quickly”

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Posted 2 years ago

“This is an excellent site once you get through all the popups! Good value for money and I will be ordering again from them.”

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Posted 2 years ago

“I bought a cat tshirt was very please with it just like the picture i would buy again”

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Posted 2 years ago

“Really pleased with my purchase arrived on time and the quality for the money was exceptional Thank you”

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Posted 2 years ago

“I love your offerings dresses bags jewellery etc but your return policy is totally unsatisfactory. I have spent days trying to return 1 of 2 dresses I bought with no success ! Please help and I’ll buy again and again Liz”

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Posted 2 years ago

“This company have a returns policy that is both obsurd and is a means to make it nearly impossible to do so..The items took over 5 weeks to arrive and then when they did they were all random sizes that were not What we ordered. We were then offered a small % refund and to keep the stock which aren't suitable...then I've been told to send them back by the cheapest postage to China! Pretty certain I've lost out big time. Please keep well clear!!!! I have chased and chased and STILL no resolution SHOCKING SERVICE. Lightinabox are not to be dealt with. I have escalated this to a supervisor but still not a response. I've never thought getting my moneyback would be this difficult.”

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Posted 2 years ago

“It was very easy to make my purchase, the delivery was made well before the expected delivery date. the backpack I purchased is of very good quality and multi-functional, I was very impressed with the quality of the material for the purchase price paid. I will definately be using this website again. Well done everyone involved.”

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Posted 2 years ago

“Very pleased with the bag ordered. Very roomy and waterproof.”

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Posted 2 years ago

“AVOID AVOID!!! Total rip off. They’re long winded returns policy make it IMPOSSIBLE to return. I spent £160 and ended up putting the stuff on eBay to try and recoup my money. This company should be removed!!!”

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Posted 2 years ago

“1 month now and my clothes haven’t even been despatched. Have raised issue now with credit card who are going to write to them. This lying, shoddy company haven’t bothered to reply to any emails. WHY are they still allowed to trade?”

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Posted 2 years ago

“Was broken when opened package. It appears to have broken when placed in box at fulfillment center as outside of package intact. Reported promptly and followed links given on their site to return product. Links nonfunctional so could not generate return ticket. Requested help and company send detailed email. Atlas after wasting much time non of the suggested methods would generate return authorization. This is purposeful obstruction. Bad customer service, cheap products and based in China.”

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Posted 2 years ago

“Please check terms and conditions before placing an order Quality and size of 2 dresses I ordered very poor. When I received my order the return address was Birmingham but when I contacted Customer Service I was told the parcel had to be returned to China costing 3 times what I paid for delivery. I will not be ordering again from this website.”

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Posted 2 years ago

“LITB is my go to site for the last few years once you get the size chart right I give them 5* for products and customer service”

LightInTheBox 5 star review on 4th June 2022

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Posted 2 years ago

“Impossible to return the item. They mislead you and make you believe that you can return the merchandise , then when you arrive at the post office , the cost of the shipping is greater than the item itself...like more than 70dollars to return a 25 dollars dress! Will never use this company again!”

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Posted 2 years ago

“Bought a shift dress and wrap. Checked equivalent sizing on their chart which suggested that for a UK size 18 I would need XXXL. When my order arrived ( fairly promptly) I found to my horror it was more like a size 24! I decided to return my item. The next few days were a nightmare trying to negotiate the Light in the Box website.You have to apply for a ticket in your orders . the ticket has a number. You then have to wait while customer orders reviews your return . Then you are supposed to be sent a product return form However no form was issued as they were apparently very busy When finally I managed to contact the company I was given three options. One- to return to China where I would be responsible for expensive shipping and tracking costs and would only have a refund on the item itself. Two- I could keep the dress with a 5% discount .Three- I could keep the item and get a Reward which valued 20%of the item I was returning as a coupon ,/voucher to use as a discount for future orders. I was instructed to return to Asia depot with a host of details to include. The cost of return and tracking was nearly half the cost of the dress . I decided to give up and keep the useless dress which means I have already wasted time and money for nothing.I cannot wear the item and it will cost more to have a considerable alteration I was attracted by light in the box goods but I WILL NEVER DEAL WITH THEM AGAIN .I feel as if I have been conned well and truly !”

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Posted 2 years ago

“Items arrived on time well made beautiful matreal perching next order”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews