LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,100 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,100 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice shirt.Good quality.”

LightInTheBox 5 star review on 23rd August 2022

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Posted 2 years ago

“I really enjoy lightin TheBox becouse I think you have some very raunchy and hot sexy items for us guys that I like very very much 😃 your prices are brilliant but your shipping cost is way too high as other firms do free postage”

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Posted 2 years ago

“Love my dungaree/jumpsuit! Taking it on holiday to enjoy in the sun!”

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Posted 2 years ago

“Arrived on time and as pictured. Very pleased and will order from this website again”

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Posted 2 years ago

“Very happy”

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Posted 2 years ago

“Good, interesting products. Quality appears to be good on the products that I have purchased.”

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Posted 2 years ago

“Many thanks yet again for another first class item & service Mywife loves everything from you. 1st class service & items. Continue to use regularly & cannot recommend enough.”

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Posted 2 years ago

“Having recently received my first order of 4 dresses, I am thoroughly delighted with this shop! The dresses are great for the price - not M&S quality, but not their prices either! The styles and colour options are just amazing. One of the dresses varied slightly from the image online, and they immediately offered me 30% off to keep it, rather than ship back, which I am happy with and will alter it myself. Customer services are exceptional, so don't hesitate to order from these guys.”

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Posted 2 years ago

“Love my translucent clothes covers! They are what I had expected and now my clothes hanging on the open rail are well protected.”

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Posted 2 years ago

“Look product are good , not bad but retuning system is not good and because of that people not gonna come back again for shopping, if u send products from UK warehouses then when we go for returning it why we have to send it China that's sick .... I think light in the box gonna consider this matter because rerun and changing this is really important fact in clothing businesses Thank you But no thank u because I've been told to return my shoes to the chain so either way I will lose my money and get nothing , I know u guys providing compensation but we need product that why we have spent money not to get compensation. Hope you got it bye”

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Posted 2 years ago

“Fast efficient quality service”

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Posted 2 years ago

“I am really happy with the hat. It fitted well and was as described.”

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Posted 2 years ago

“The products are very nice my partner loved the dress. But mor attention to detail when shipping orders would be ideal I've had two orders one the wrong size and one damaged with a hole in the product. To be fair both problems were put right very quickly indeed.”

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Posted 2 years ago

“Excellent quality and service, fast and safe delivery, will be buying products from the site again.”

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Posted 2 years ago

“I would like to say "Thank You 2 to the the team at Light in the Box for a job well done as it took me ages to make my selection. the tps arrived on the date stated and the fit was great. and according to the sizing chart provided. At the moment I can't wait to show them off on holiday in Egepyt in 3 weeks time Yours Geoff Clarke”

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Posted 2 years ago

“Our granddaughter is really pleased with the Strangest Things hoodie. She says ‘Perfect size and her favourite colour’. (I’m very relieved I got both right and so did you!)”

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Posted 2 years ago

“Great clothes at reasonable prices. I order from the UK and the clothes arrive in good time.Very pleased with the service. Will keep using.”

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Posted 2 years ago

“I am still waiting for my refund”

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Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26707731, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 2 years ago

“Always good quality product. It's why I keep ordering.”

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Posted 2 years ago

“I am happy with the quality of products ordered but I am dissatisfied with the lack of advice given about items which you claim cannot be returned. Customers should be given more visible advice if this is the case. I am still waiting to here if I am getting a refund for items which do not fit. Access to direct customer care would be much appreciated. Please can I be emailed a prompt response and course of action.”

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Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26707713, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,100 reviews