LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Can't believe how shopping with lightinthebox so easy delivery is great”

Helpful Report

Posted 3 years ago

“If you want something original go to L.I.T.B. From quirky Ts to Insane hoodies you will always find something to enhance your collection. The prints are out of this world and comfortable too. Delivery is awesome considering the distance. I'm in the U.K. and receive goods about a week from purchase. Always worth the wait. Kirk out”

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Posted 3 years ago

“I wouldn't advise anyone to buy anything from this site I purchased two dresses over a month which I still haven't received”

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Posted 3 years ago

“Avoid this company at all cost! Unless you like just throwing your money away. Received two faulty shower units and now am asking for a refund the company is ignoring my emails. Do not use this company. The first item they offered me 25% of my money back or 40% off if I bought another, absolutely appalling Customer service. Second arrived with the same defect and then to top it off wasn’t even suitable for the UK. I’ve asked for a refund but am being ignored”

LightInTheBox 1 star review on 4th July 2021

Helpful Report

Posted 3 years ago

“Products nothing like the pictures on the website. The material is very cheap and nasty. I will never order from you again. Avoid at all costs!”

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Posted 3 years ago

“Sizing incorrect and very poor quality material. Ridiculous return policy encouraging me to give away as expense of return to China so high. Should be covering return costs as item not as described. Will not use this company again. Avoid at all costs.”

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Posted 3 years ago

“Stay away from this company, they are rubbish. I ordered 2 dresses and it’s so disgusting I’m trying to return them and get the refund but it’s so difficult to contact them. There’s no way to do that. RIDICULOUS I HATE THEM. Please don’t buy any thing from them.”

Helpful Report

Posted 3 years ago

“I’m really really disappointed by the company policy you have. It is not a good way of retaining customers if someone has to fork out £45/50 to return an item. The suggestion to pass on the item as a gift is borderline ridiculous. It’s better to be clear, open and accessible in your policies but it garners longer term customer loyalty. In this case, I won’t be using your platform again to buy anything”

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Posted 3 years ago

“DISGRACEFUL!! STAY AWAY No delivery. Automated email response multiple times. Blamed on Covid. Same automated email when I requested refund”

Helpful Report

Posted 3 years ago

“STAY AWAY from this company. Be warned!!! My daughter ordered 3 dresses.Dresses arrived late and they are cheap and nasty. They also don't fit. They arrived on the Saturday and she has tried to return them since Monday. Messages received from this scam outfit don't make sense . Wont send a return label. She was told it would cost more to return them.! Idiots!!!!! Why are we being scammed by all of these online companies who have no means of being contacted. If this company can be bothered to read their emails could someone contact me so we can resolve this issue. This matter will not be dropped until a satisfactory outcome is achieved.”

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Posted 3 years ago

“Dreadful company with hopeless customer service return or complaint contact.”

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Posted 3 years ago

“If I could give zero stars, I’d give them a negative zero. Sizing is awful, quality of material is awful and it just did not look like they advertised in the picture. Deplorable return email saying I should keep the product because shipping back to China would cost more than the return. Avoid this company.”

Helpful Report

Posted 3 years ago

“the products are very good and of high quality.customer service is very good.but ordering items that they dont have seems to be a problem. I recently ordered an item ,to be told there was a delay for 2 weeks then to be told they hadn't got the item.other than that.its excellent”

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Posted 3 years ago

“Item I ordered was much better quality than I expected, definitely going to order another 2 pairs”

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Posted 3 years ago

“Excellent earbuds can hear music and talk on the phone Loud and clear. Best buy and it's worth it.”

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Posted 3 years ago

“Do not shop here. I was offered an insulting 10% refund on four items i bought and told to give them away if i didnt want them to friends and family!! Ive never heard anything so ridiculous. They have a real scam going on here. It says on their website its easy to return goods .....liars.If i could leave no stars i would.”

Helpful Report

Posted 3 years ago

“The only problem I have is the returns process as I have been try to return items for 2 weeks and still havent got the details yet”

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Posted 3 years ago

“I collect my order I am Very Happy Thanks”

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Posted 3 years ago

“Always a pleasure dealing with this company. The clothing is of a very high standard and delivery is quite quick”

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Posted 3 years ago

“Great products such as 3d Tshirts that look fabulous and you don't find anywhere else”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews