LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“The product is very Good Excellent very happy with it, but the delivery takes a long time...”

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Posted 3 years ago

“Great site quick delivery second time buyer”

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Posted 3 years ago

“Got what I ordered and arrived promptly would and will use again and will recommend to some other peeps”

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Posted 3 years ago

“I found my products to be exactly as described, good quality and try sizing. I was kept informed about shipping and mainland UK delivery. Definitely will use them again and highly recommend.”

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Posted 3 years ago

“Love these products. Good service”

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Posted 3 years ago

“The customer service is very good they gave me great choices when I needed to return a item, but they did get back to me a little slower than I thought they would but they must have been busy due to Covid”

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Posted 3 years ago

“Great products as always, good communication!”

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Posted 3 years ago

“Quality products and great prices. App is great and easy to use. Also lots of rewards and points available to earn through purchases wich can be used as discounts.”

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Posted 3 years ago

“Good quality T shirts true sizes for the larger person 👌”

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Posted 3 years ago

“Great prices reasonable delivery time approximately 2 weeks from order”

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Posted 3 years ago

“Absolute rubbish. Clothes are nothing like in the pictures. Very poor quality material. Buyer beware. I haven’t even gone back for a refund due to having to post everything back to China and paying for the postage. I will never order again from this website. Wouldn’t of even given it 1 star but had to to leave the review.”

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Posted 3 years ago

“Poor product. Poor return policy.”

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Posted 3 years ago

“Alert! Alert! Avoid this company with a large, gigantic bargepole. Their customer service is appallingly poor, I would say non existent. When returning items you pay more in postage than the purchase item even if you opt for the cheapest postage return... ...therefore it's not worth returning. I really wanted to rate this as -0.... but there wasn't the option. I certainly wished that I had read the reviews prior to ordering. Stay clear !!!! You've been warned!!!”

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Posted 3 years ago

“I need to return the two men's hooded winter thick coats as they are too small. ODER NUMBER 2012311442486596. I had reviewed the size chart and ordered the two coats in the large size but they are extremely too small. I cannot find where to show the items received on this site. I am also very skeptical to reorder in one of the larger sizes as the chart provided does not seem to reflect the correct bust size. I measured my chest at 41" however the coats say large and fit as a small or a child's large, not a man size. I really like the style of the coats, but again I really don't know which size would really fit me and I do not want to choose a larger size and find that they are either still too small or maybe even too big. Please send me the return form. and the address I need to ship the coats back to. They told me to keep the coats and find someone to give them to vs send back as sending to China is cost prohibitive. I CANNOT BELIEVE THIS. CHEATED AND RIPPED OFFDONALD”

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Posted 3 years ago

“DO NOT USE THIS COMPANY, THEY ARE TERRIBLE. I ORDERED HIKING TROUSERS 9TH FEB AND PAID £5 CARRIAGE. SAID 3-5 DAYS TO ARRIVE, I STILL HAVEN'T RECEIVED MY ORDER. THEY ARE BASED IN CHINA WHICH EXPLAINS EVERYTHING...SCAMMERS. I DO NOT WANT TO ASK FOR A REFUND INCASE I DON'T RECIEVE MY MONEY OR TROUSERS SO I'M STILL WAITING. ALSO, FAKE 5 STAR REVIEWS ON HERE, DON'T BOTHER THEY ARE AWFUL AND I WISH I HAD READ THE REVIEWS BEFORE ORDERING. USELESS SCAMMING COMPANY”

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Posted 3 years ago

“Ridiculous shipping time. Or better to say "processing time " as the call it. It said 4 to 9 days shipping. 2 weeks later it was still "processing " and when I wrote to them they were like, hey it says (somewhere, I didn't see) that processing time can be such and such. Even if it did say it this a joke. Why do they think it's a. to mislead ppl like this b. ok to process things for 3 weeks. Huge disappointment. I ad to cancel because by the ime it would have arrived I wouldn't need it anymore”

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Posted 3 years ago

“I bought paintings on light in the box . All paintings on site look like the were painted by a professional artist, the paintings you receive look like they were done by colour blind 4 year old children, absolutely no detail and some a totally different and PAYPAL are no help . They tell you to send the product back to China and you might get a refund but you will be out money for postage and probably the tax on top of the product you paid . Light in the box is a SCAM Site I don’t know how they are legally allowed to do what they do and how this is not false advertising.”

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Posted 3 years ago

“1. Ordered phone case, paid extra to come within 7 days. 2. Received a watch strap around 14 days later. 3. Contacted PayPal for a full refund. 4. Around 21 days later Lite in the Box tell me to send back the watch strap. 5. Sending it back will cost.money and I'm not guaranteed the full amount. PayPal is not a guarantee of a happy outcome. Lite in the Box is a scam company.”

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Posted 3 years ago

“Good jacket but cheap zipper as it broke after only a week, don't want to send it back as it will take time and money not to worth it if you live in UK. Sorry”

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Posted 3 years ago

“I am really impressed with the service I have received the quality of the goods I have purchased is outstanding. and the goods are received within 3 days”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews