LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Really impressed with this company. Kept up-to-date at regular intervals as to progress of parcel.”

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Posted 3 years ago

“Thank you and for keeping me up to date with my purchase very good.”

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Posted 3 years ago

“Some great stuff available - the ordering process could be a little more transparent if i purchase an item i would like to see the maximum delivery time including processing - it can feel misleading when it states pay extra for quick delivery only to then be presented with 14 day processing time. You only really realise this after you have already made the payment.”

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Posted 3 years ago

“Excellent value 👏”

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Posted 3 years ago

“Totally love this online store, from which we’ve mostly bought decorative household items. Prices are beyond affordable, almost suspiciously cheap sometimes and yet, so far, the quality of things like cushion covers has always turned out to be good.”

LightInTheBox 5 star review on 7th September 2021

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Posted 3 years ago

“I give light in the box, 5 out of 5. Item didn't take long to arrive,packed well. T.shirt fits great and the fabric has a lovely feel to it.”

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Posted 3 years ago

“Great product and service”

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Posted 3 years ago

“My tee shirt arrived this morning , it will fit a 2 year old , I ordered for 5 year old and the quality in very bad , never again will I use this COMPANY , its a RIP OFF , don't whatever you do order anything from LIGHT IN THE BOX ,”

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Posted 3 years ago

“Great product and perfect sizing would highly recommend and won,t hesitate to order from again and delivery was only 7 days so well happy.”

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Posted 3 years ago

“Large range of items, good quality, unique & affordable. Many thanks LightInTheBox”

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Posted 3 years ago

“Do not order from this company it pretends to be a USA company and my exsperiance is you do not get (fashion wise ) as the described and picture of the article you expect & look forward to is not the same”

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Posted 3 years ago

“I ordered a phone wallet for my phone. They sent me a phone wallet for a different phone. I was told that I had to return the product to China at my own expense but that this could be expensive for me. They suggested that I should consider taking a 10 % refund instead and keeping the wrong product. Lots of back and forth and still no positive result. Its not a lot of money but as a matter of principal.”

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Posted 3 years ago

“Ordered 4 shirts which arrived in reasonable time...However major issue with wrong size being sent...Trying to return these and gain full refund is impossible as it's going to cost the same again PLUS customs charges to send them back to China, despite marking parcel as RETURN CARGO....Its cheaper to lose £54.00 than to pay additional taxes. SHOCKING COMPANY, THE SHIRTS WILL BE BURNED, WATCH OUT FOR UPLOADED VIDEO TO TIKTOK @gdhboorach”

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Posted 3 years ago

“VERY DISAPPOINTING experience. The picture of the product they sell is very attractive and has a fancy bracket which is not on the item that they send, it is nowhere near as nice as the picture. They don’t respond to (polite) emails requesting help. My plumber said very bad quality and won’t last long. Beware of this cheap and deceitful company.”

LightInTheBox 1 star review on 2nd September 2021

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Posted 3 years ago

“I wrote the review one week ago in regards to light up shoes I bought for my grandson, following my review I was contacted and was pleased to find that my concerns were followed up by management. They apologised for the faulty product and the lack of initial follow up and promptly sent a new pair at no additional charge. My grandson is thrilled and I truly appreciate the response. Pays to follow up. My efforts were justly rewarded.”

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Posted 3 years ago

“Not even worthy of one star, ordered dresses not fit for purpose no refund and no email. Disgraceful company avoid at all costs, refuse to refund and advise to gift poor quality to family”

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Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY! They are based in China so your delivery will be late. I began communicating with them when my order did not arrive as expected. They apologized, then asked that I wait another 10 days. I explained that this was not acceptable, that it would result in delivery post my event! Instead of creating a return label for when it arrived, they stopped communicating, saying that I had to await it's arrival before requesting a return. When I requested my return, I got a song and dance and was informed that I had to pay for shipping. To China? When you clearly have a Seattle address? No. Thank God for American Express who already credited my account. Ridiculous! Save yourself a headache!”

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Posted 3 years ago

“Delighted with purchases quality is very good.”

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Posted 3 years ago

“The t shits I ordered and the Tops my partner ordered were total rubbish one item never arrived our complaints fell on deaf ears not even a reply. It is their loss as we will not ever use them again Just look at their reviews and you will see they are just a ripoff company with no customer service”

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Posted 3 years ago

“They sent me the wrong sized phone case and are now refusing to refund me. Don't go near them.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews