LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Fast delivery”

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Posted 2 years ago

“Very happy with my new wigs they are exactly what I ordered in colour and style and didn't take long to arrive.”

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Posted 2 years ago

“Lovely phone case very happy”

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Posted 2 years ago

“Prices are very good”

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Posted 2 years ago

“I am delighted with my order.”

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Posted 2 years ago

“I like the products and the anticipation delivery is accurate.”

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Posted 2 years ago

“Took a while to arrive but excellent quality.looks exactly as picture and ** no too long** Hooray! Very happy with my purchase.”

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Posted 2 years ago

“Delighted with wine coloured shirt, very seasonal. Impressed all my friends, especially the ladies. Regards Mick”

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Posted 2 years ago

“have ordered on many occasions from light in the box and generally been very satisfied with the quality, but my last order of 5 cardigans of a certain size was to say the least very disappointing, of the 5 XL it seemed 3 of them was wrongly sized and should of been MEDIUM at least, luckily i was able to pass them on rather than go through the process of a lengthy returns issue, but this would not put me off using this company in the future as like said overall my experience of using this company has been very satisfactory and would recommend the service and quality.”

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Posted 2 years ago

“Various items ordered and arrived in good time. Pleased with the items, but surprised that I was charged delivery for each item, when two arrived in the same parcel.”

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Posted 2 years ago

“I'm pleased with my order and they arrived on time will be using this site again 😁👍”

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Posted 2 years ago

“So far everything i have bought i have been happy with, except a mens winter jacket that was the description of it, it turned out to be a t shirt that looked like a jacket, very disappointed in that ,the picture of it looks like a jacket”

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Posted 2 years ago

“A huge choice of products all at very reasonable prices, I was disappointed in the delivery time, 5 weeks, I know asia is long way away but other purchases arrive in far less time.”

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Posted 2 years ago

“I was super pleased with the mens fleece jacket, it was exactly as advertised, I was a little worried as some reviews weren’t very good, but it was perfect, thankyou,haven’t received sweater yet, but hope it’s as good as the fleece”

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Posted 2 years ago

“Convenience of ordering and promt delivery of the item would lead us to make further purchases”

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Posted 2 years ago

“Delivery was swift and quality brilliant. I will be ordering from Lightinthebox again!”

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Posted 2 years ago

“Excellent place to shop for all items including led lights. Well done for the great site. Very cheap too. Keep it up”

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Posted 2 years ago

“The clothes I ordered are exactly as pictured. I am very satisfied with the quality. I will definitely order from them again in the future. The items did take longer than I expected.... but they all arrived in time for Christmas.”

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Posted 2 years ago

“The garment arrived close to the due date and is beautifully made. The illustration on the website is representative of the product. My only adverse comment, given the lengthy delivery period the tracking information needs to be better kept up to date. The period shown as "in preparation" is extensive. This may be a function of the volume of sales but leaves the purchaser wondering if he has been scammed.”

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Posted 2 years ago

“Design of ladies clothes is wonderful and best ever. Description and materials appalling. Delivery far too long. Regds, Lotte”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763185 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews