LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned my items that cost my £58.00 back to you before Christmas at a cost of £15.00 to me. They have been returned to China and are sat in a sorting office. I have waited long enough for my refund as this is not a small amount of money to me. Please may I have a full refund plus £15.00 postage.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. Please be noted we promise to arrange refund/replacement after we receive the return package. But after checking, it shows your package is currently held by the Customs and is under customs clearance progress. Due to the increasing COVID-19 cases in winter, the customs clearance progress will be more strictly and take longer time to be finished than normal. We had contacted the Customs Office, and they told us it would take another 2-3 weeks for the package to be released. Please kindly understand that we are unable to rush them. Please be also be advised that for non-quality products, we are unable to cover any shipping fee incurred (original shipping fee or return postage). So after we receive the return package, the refund for you will be products' price which is GBP 47.89. You can check the return policy statement in following link. https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0 However, I can fully understand your disappointment. I truly value you as our customer and do really want to help you, so I had conducted new Ticket ID =22782504 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I’ve been sending so many emails as Regarding this company I ordered a small lap top they advertised 26$ .98 Today Monday 1st Feb I Received a computer MOUSE. Once again I’ve be duped. I’m not leaving it no way I’m seeking legal advice. I’ve got transaction number and invoice number. I want to get my money back from these pirates. So if I where you steer clear of this company.”

Helpful Report

Posted 4 years ago

“très bien merci”

Helpful Report

Posted 4 years ago

“Lightinthebox are in the process of resolving my issue (below) and I am satisfied with the outcome.”

Helpful Report

Posted 4 years ago

“Purchased a pair of work joggers on jan 4 2021 the wrong size came , material wasn't fit for purpose submitted an email to the co there response was show pictures etc , I responded to tell them what my issues were they would not pay return del costs I followed there size and guide chart which was wrong if they are selling into the uk market they should no we are a different size to . I followed there size chart haveing previously purchased a similar pair with the same size chart guide ! they said return in an unused condition , I did ! sent back by Royal Mail rec del In the mean while they subsequently sent me an email saying due to costs , why couldn't I sell them to some one else , eluding to the fact that it was more trouble to send the back to china , and offering discount on other products ! BUYERS BEWARE !!! I followed there procedure , I responded to there protocol ! reminding them numerous times that it wasn't correct to be difficult in theses times of austerity !! AND BAD reviews would affect there business model !! this clearly fell on deaf EARS !!! PURCHERS !! BUYERS you have been WARNED !! LIGHT IN THE BOX IS AN UNPRINCIPLED COMPANY PURCHASE ANYTHING FROM THIS SITE AT YOUR PERRIL !!!”

Helpful Report

Posted 4 years ago

“I ordered a dark grey/black pet booster car seat to match the black interior of my car. Today I received a very light grey - almost white version of my order. Very disappointing! Unable to upload photos”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case, find a way to help you upload the photos and then help you resolve the problem, in order to meet your satisfaction. Please don't be worried. I had conducted new Ticket ID =22768761 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Brought a hoodie off them. It came ripped. Asked for a replacement, got ignored. Kept asking....eventually requested a refund....still ignored.”

Helpful Report

Posted 4 years ago

“I received a dress that was the wrong size. Although disappointed at first with the customer service, lightinthebox are in the process of dealing with my complaint satisfactorily and have promised a full refund.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22768749 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“The products are pretty good and the images/patterns on them are excellent. However, the sizing is a problem and delivery time is quite long. I have bought twice from LitB. No problems with the first but problems with 3 items second time. Fixing issues is very difficult because of shipping time and cost. One item not as expected, one item is 4XL when I ordered 2XL and one item labelled as 2XL but is much more like M and I can't get it on! Solution offered so far is a discount on next order!! Not acceptable!”

Helpful Report

Posted 4 years ago

“I placed an order for a top from here and they had full payment. 2 months on they say it has been delivered which it has not....on the day it was supposed to.have been delivered I was not even at home!!! They have no proof of delivery yet will not refund me.... I believe this is not a legitimate company and advise not partying with any money to them”

Helpful Report

Posted 4 years ago

“very bad..../;/”

Helpful Report

Posted 4 years ago

“The customer service is top notch and quite a good experience. I'll always subscribe to light in the box”

Helpful Report

Posted 4 years ago

“Appreciations for Overall awesome services. One thing i am lil bit back with Lightinthebox.com is Refundings & Sales Return Services. Otherwise, Big Shout Out For Lightinthebox.com. Hope to Join Highly in future, & Highly Recommend For Everyone around the World.”

Helpful Report

Posted 4 years ago

“About two weeks ago I ordered a puzzle from Light In The Box. I have not yet put it together but it seems like decent quality. The box arrived slightly damaged around the edges, which generally is not the producers fault, could however be due to poor packaging.this consumer products is very available concius for the shop.this is amazing for the shopping.”

Helpful Report

Posted 4 years ago

“There is worldwide delivery option.... Besides the site is customer friendly to find the determined product. Moreover, there products huge product which helped me much...”

Helpful Report

Posted 4 years ago

“This web site is very User friend. One of best Delivery service i ever seen”

Helpful Report

Posted 4 years ago

“About two weeks ago I ordered a puzzle from Light In The Box. I have not yet put it together but it seems like decent quality. The box arrived slightly damaged around the edges, which generally is not the producers fault, but probably it was the mistake which we cannot overlooked, the main thing is we got it at right time thanks guys appreciated that.”

Helpful Report

Posted 4 years ago

“Amazing.... very responsible people, delivered on time...& Low price To Shipping And Very professional Workers i Recommended The Others People Use This Service Thank you”

Helpful Report

Posted 4 years ago

“this app is really awesome This international shipping company is great for making online purchases with its own advice to have security and confidence in the appropriate purchase.e everybody can easily shopping by this app.l hope many people use this app. I like so much this app.”

Helpful Report

Posted 4 years ago

“good price, good quality, faster delivery, honestly i like all”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews