LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I order a pair of shoes and I got exactly what I ordered for with an even better quality.., I was In contact with the customer service until my goods arrival and they responded swiftly.”

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Posted 3 years ago

“It was really good. There prive negotiable and fast delivery it was awesome i like it.”

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Posted 3 years ago

“Great Service this company .The product quality is also good and the delivery time is fast. I will continue to purchase from them. Thanks”

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Posted 3 years ago

“This site is very good.I used this.This is very legend ery site.I recommend to everyone.”

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Posted 3 years ago

“My shopping experience with Light in The Box was absolutely pleasing. No delays, best products as shown, and reliable support system.”

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Posted 3 years ago

“Great Service this company .The product quality is also good and the delivery time is fast. I will continue to purchase from them. Thanks”

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Posted 3 years ago

“Wao amazing.i really like it.kt is best shopinv place.i recommended everyone to try it once.i buy many things and I am full satisfied.thanks”

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Posted 3 years ago

“The company services is very good and staffs are professional”

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Posted 3 years ago

“We placed and paid for our order 2 July. They said delivery will take 20 -25 days. It has been 45 days, still no delivery. They keep on blaming covid.”

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Posted 3 years ago

“Please do not order from this company. Very poor quality material & sewing. Dress looks nothing like the dress on their website. I can’t even find how to return the dress.”

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Posted 3 years ago

“I ordered from them twice, the first time, NO PROBLEM. The second time I ordered, i am still waiting after almost a month. Order says it's in the US, not far from my address. I've called the facility and they said that there was no package there under the tracking number given. I've sent light in the box several messages in reference to the whereabouts of my order. I was told, it was shipped and no longer is their responsibility. It's obvious that my order has been lost, stolen or never shipped. DO NOT ORDER FROM THIS COMPANY!!!! DO NOT. DO NOT ORDER FROM THIS COMPANY!!!!!!”

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Posted 3 years ago

“DO NOT ORDER - arrived after event I’d ordered outfit for and won’t accept return even though remains sealed (requested and provided photographic evidence) initially offered me 10% refund to keep. Excuse being it was made to measure but I ordered a regular size. Appalling customer service. Recommend you don’t take the risk of ordering from here”

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Posted 3 years ago

“I wished I had read the policy about researched before using Light In the Box - they won’t respond to any of my messages. I’ve written several. An item arrived but it’s the wrong item and I’ve been explaining to them but they won’t respond back to me. PEOPLE PLEASE DO NOT YSE LIGHT IN THE BOX - THEY ARE COMPLETE SCAM ARTISTS!”

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Posted 3 years ago

“Ordered some snazzy shoes & a Skull T-shirt. All arrived promptly. Must say the Shoes prompted lots of complimentary remarks.”

LightInTheBox 5 star review on 13th August 2021

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Posted 3 years ago

“BEWARE! The return policy states that made to order items cannot be returned. I ordered a standard size 10 formal dress. The dress does not fit. Light in the Box refuses to refund my money. They say it is a made to order dress even though I ordered a standard size 10. The dress is so ugly! Illusion sleeves are almost white. I'm stuck with this ugly dress. They also pretend to try to help you but their "special" attempt to help me offered the same 20% back that their email from the previous day offered me. So I guess they also put up a false attempt (lie) to get you "special" l help. Terrible experience with both product and service from this company. DO NOT WASTE YOUR TIME HERE.”

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Posted 3 years ago

“rubbish quality and make it difficult and expensive to return item”

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Posted 3 years ago

“I ordered 1 PAIR of patella knee braces, which means two items, but only received one. I emailed them quite a few times in the last month that the dictionary definition of 1 PAIR is TWO items. I have not received a reply and some emails are returned, cannot be sent. Very disappointing customer service. Just read the reviews here and note that I’m dealing with CHINA, that explains everything. I will not be from this company again and I try to avoid buying anything made there if possible.”

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Posted 3 years ago

“Ordered a printed t shirt and received a very cheap plain cheap plain pink one I have been well and truly had”

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Posted 3 years ago

“Good quality cycling top at a great price. Delivery estimate slightly ambitious, delivered a day later than expected.”

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Posted 3 years ago

“Rubbish firm don’t buy only gave one star because have to to write the revue returns have to be sent back to China at your expense DO NOT BUY from this firm the products are cheap and nasty”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews