LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order number 37626714 processed May 29, 2020. Allegedly shipped June 1. Never received. (granted, it's an international order in the midst of a pandemic, delays were expected). Multiple "tickets," opened and closed with promised refund (September 15, 2020) not materializing, nor promised October 15, 2020 refund. Still awaiting resolution. Despite the good reviews and for the benefit of balance, am adding (rare for me) my experience to the pool of reviews.”

Helpful Report

Posted 4 years ago

Dear customer, this is supervisor from lightinthebox, I am here to help, we checked the order and noticed that the pacakge was confirmed lost in transit on the end of Sep. it is very abnormal situation, we arranged full refund to you at once, but due to the safety reason, we cannot refund to your original paypal account, we ask for the help of financial department to refund to you directly, You will receive the refund within 1~3 business days, please check it later, if you have any further questions, please contact us again.Sorry for all inconvenience.

Posted 4 years ago

“Skeptical at first but I wanted that cute butterfly shirt! Im a 12, but bigger in the chest 40D, soooo I ordered a 3X, XXXL. I was ready to be disappointed but IM SO HAPPY IT FITS LIKE I WANTED IT TO. NOT TOO BIG BUT NOT TIGHT! I WILL BE A RETURN CUSTOMER! Thank you! Plumcrzee”

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Posted 4 years ago

“I ordered a toddler's dress a week ago and it arrived today Thank you”

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Posted 4 years ago

“All these reviews are fake. They use the same phrases throughout, " pocket friendly" and "keep it up" this is all Chinese crap and they are trying to scam you out of your money”

Helpful Report

Posted 4 years ago

Dear Customer, this is supervisor from lightinthebox, i am glad to help, we feel sorry that you don't believe the good comments with our company, from the day we started，we are trying to provide better qulity with lower price products to customers all over the world, people often complaint but seldom commend,We are grateful that these customers are willing to share their real and beautiful shopping experience, and we feel very guilty that they were suspected for telling the truth. I am wondering that if you met problems on our website, or you might have some issue should be resolves, if so, Could you tell us the order number? so that we can follow up your case and help out?Thank you for your cooperation in advance.

Posted 4 years ago

“Save yourself some time and frustration and just put your money in your toilet and flush. At least then you will have a fun story to tell! Light in the box products are cheaply made and not as described. Items ship from China and no matter what they promise at checkout, you will have to pay huge customs fees to the delivery person (think 50% of your order value). Refunds are not possible because items ship without confirmation emails, order numbers or invoices. The customer service tab and refund links on the site will lead you in circles. 100 euros completely wasted on a fraudulent company.”

Helpful Report

Posted 4 years ago

“A message from LightInTheBox TID 21521149 of Order 39230139. I place d this order on the 30th August 2020 on my credit card. I got a message from light in the box that my order was cancelled due to 'some risky payment reason' and I was advised that my money would be refunded in 2 days. I waited the 2 days and no refund. Then I messaged them on the 6th September requesting my refund, i got a message back from them saying it will take about 15 days to refund my money because it was a credit card purchase. I messaged again on the 23rd September 2020 requesting my refund and I got a message back saying my ticket was 'closed' and can no longer be replied anymore. I still have not received my refund. Dont order from light in the box!”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear that you still did not receive the refund. In this case, I will contact our financial department again to check your case and get the proof of refund for you. I I had conducted new Ticket ID =21759360 for this order and will send the refund proof here later. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I was not happy with my product wrong size and quality a disgrace will not be shopping from you again”

Helpful Report

Posted 4 years ago

Dear customer, We are really sorry that the order doesn’t meet your satisfaction. Next time, if you have any problem with your order, please log in your account and submit a ticket to contact our customer service department firstly. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html Our supervisor had conducted new Ticket ID =21759333 in our ticket center to investigate your case. We will try to help you resolve the problem with the greatest effort. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Ordered a ceiling light which looked amazing on the website. It was quite expensive and I had to pay an extra £51 in tax. When I got the light it was in bits as it had to be assembled. It looked very cheap, infact horrible!!!! Certainly not like the photo on the website. I’ve since asked for a full refund. They keep sending me emails arguing with me that there is nothing wrong with it. The last email they offered me 30% refund. WHAT???? I’ve wasted over £200 on absolute rubbish. Do not buy from this website. They are scammers !!!!!”

LightInTheBox 1 star review on 17th October 2020

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Posted 4 years ago

“Horrible customer service. A woman named Harper has acknowledged that I sent the clothes back at a £14 shipping cost, and I still havent recieved my refund! She keeps telling me the money is in a cybersource and wont explain what it means! When I asked for her manager`s email she stopped responding and it has been 4 days! Do not order from this company! They are fraudulant and I will be taking legal action. They are not legitimate and will steal from you. Worst company ever!”

Helpful Report

Posted 4 years ago

Dear Aster, We are truly sorry for any inconvenience that was caused and will help you find the refund. The refund of order value was processed 9 days ago on the 8th of October. The payment method for your order was credit card, which we internally refer to as 'Cybersource'. By now you should already have received the amount of order value on your bank account and we've requested further details from our financial department. I am sorry that we can't refund the return shipping fees, as the items you've returned didn't have quality problems. We will update you shortly by email (ticket #21749599). Please don't hesitate to reply this email if you have any concerns or doubts. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“I am so disappointed I had no idea that I could not just return the items as it would Cost much more to ship them back to China. So only getting 20% back I will never order from here again.I am now stuck with 2 items that do not fit.”

Helpful Report

Posted 4 years ago

Dear Sarah, We regret to read your disappointment with this order. I would like to review your case, and see what possibilities there are to solve this satisfactory. Can you please tell me the order number? Often we will offer our customers the opportunity to keep the item with a partial refund and this doesn't exclude the possibility to return for a refund. This is offered as a commercial gesture, as for items without quality problems the shipping fees are customer's responsibility. I invite you to reply my colleague if you have another solution in mind. We are open for your suggestions, and eager to reach an agreement with you! Hoping to hear you soon, LightInTheBox Customer Service Team

Posted 4 years ago

“This is a scam for sure !!! The worlds biggest fraudsters. They will take your money and not refund. And dont think for one second the process to refund you is easy its so complicate that its impossible to get refunded. You have a better chance at winning the lotto than getting a refund. I hope the authorities close them down and catch these crooks.”

Helpful Report

Posted 4 years ago

“If you are going to doing any shopping. If you need a customer service that surpasses your expectations and makes you feel human again. I recommend you get "Light In The Box". As their services made me feel safe, shopping online. Keep the good work guys.”

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Posted 4 years ago

“The customer services were the best, and the price was pocket friendly, not to forget how effective the delivery was made. I appreciate the great service.”

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Posted 4 years ago

“I was excited when I visited their website and I was able to find Naruto printed outfits and the prices were fair. Plus there's this new phone I've been looking for, I was able to find it there. it was slightly costlier than I expected but they really have a vast collection of products. And it's nice.”

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Posted 4 years ago

“Está é uma plataforma espetacular. Quero parabenizar-vos muito por isso! Parabéns.”

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Posted 4 years ago

“Quero agradecer-vos por este magnifico trabalho que têm feito. Continuem assim!”

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Posted 4 years ago

“I have been shopping online for 3 years and finding out about LightInTheBox was like a prayer answered. I recommend anyone who wants to participate in online shopping to consider giving this platform a chance. The experience has been life changing, who would have thought you can purchase a product at your own house and have it delivered at your doorstep. All thanks to LightInTheBox for making it happen.”

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Posted 4 years ago

“I would recommend LightInTheBox to anyone. I had by far the best online shopping experience I've had this year. Their prices are affordable while keeping the product at the best quality possible. I especially loved their quick and responsive customer service that showed me through the checkout process which I reached to them about.”

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Posted 4 years ago

“Nice nice nice nice nice nice nice nice”

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Posted 4 years ago

“Lightbox is great platform. I would recommend anybody who wants to buy products online. Their delivery is on point and their customer service is quite satisfactory. I appreciate the services they offer. Couldn't ask for any better platform. Kudos guys.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews