LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,111 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“A) the site hides the fact they are Chinese B) they never state you have to pay import duties on the goods you order, the only time you find out is when they send an email saying you refused delivery from DHL ( a lie they never had attempted delivery) when you use the tracking number the package is being held pending payment, if you don’t pay the import duties they state on their email that you will not get a refund on your purchase, this is fraud and breaks consumer law. Had a read of a number of reviews on here which are clearly fake, buyer beware!!!”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem. As for your case, could you please firstly advise us your Order Number? Please kindly note that all our products are shipped from our Chinese warehouse. Usually Customs will check parcels of certain category over certain value and charge import tax and other fees on the imported items based on the local customs rules and regulations. Since not every parcels will be charged of this extra fee, we didn't remind customers when they placed an order. But we state this information on our website in following link. http://www.lightinthebox.com/knowledge-base/c1229/a3021.html But since you are unaware of the extra charge, we'd like to apply for a better solution for you as soon as you send us your Order Number. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“I ORDERED A PRODUCT ON 15 APRIL 2020 ORDER NO. 36846331. RECEIVED A MESSAGE THE NEXT DAY THAT IT WAS NOT PAID SENT ORDER AGAIN AND THEY SUBTRACTED THE AMOUNT TWICE FROM MY CREDIT CARD WITH NEW ORDER NO. 36846582 TRIED TO CONTACT BUT WAS TOLD TO WAIT FOR DELIVERY AND THEN RETURN I HAVE BEEN WAITING 5 AND A HALF MONTHS WITH NO DELIVERY CONTACTED CUSTOMER SERVICE SEVERAL TIMES BUT ONLY RECEIVE STANDARD PROMOTIONAL ANSWERS ACCORDING TO LIGHT IN THE BOX CONTRACT THE PACKAGE WILL BE DEEMED LOST IF NOT DELIVERED IN 4 MONTHS AND MONEY WILL BE REFUNDED. REQUESTED A REFUND SEVERAL TIMES BUT NO RESPONSE. I WILL NOT RECOMMEND THIS SERVICE TO ANYBODY”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We sincerely apologize for the shipping delay of both orders and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem. I had conducted new Ticket ID =21524401 & 21524407 in our ticket center and will help you resolve the problems in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our replies. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“paid for items never received them , tried to contact no response i will never use them again they are a complete on line con artist , they made everything on line to contact them impossible to speak to anybody ==STAY CLEAR OF THIS COMPANY .”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“My account was hacked after making a payment to this company I wouldn’t recommend it for security reasons”

Helpful Report

Posted 4 years ago

Dear customer, We are really sorry to hear your problem. But we think your problem was not caused by us. We carefully protect customers' information. Please be kindly advised that all customers' information will be stored in a Data Base. And this database is strictly encrypted. We even will not be able to see your payment information. So it is not possible for someone to use the information to hack your account. We are afraid your account was hacked due to other reasons. In this case, we highly recommend you to contact your bank and ask them to help you check and resolve this problem. We do really hope they will help you resolve the problem very soon. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“Received goods after 30 days, wanted to return items as none of them was right fit . Communication with customer service long and tricky , they will offer 50% voucher which you have to spend on their site and you can keep goods. etc but never full refund .”

Helpful Report

Posted 4 years ago

Hello Tanya, Thank you for writing the review I saw that you've made a return request, and made colleague presented different options. It included to keep the items with a 30% partial refund or 50% voucher, which was offered as a commercial gesture. If you read my colleague her message again,then you will see she also mentioned a return for refund being an option. I can affirm this order was delivered largely within promised delays. We've received your payment on the 11th of august, and you received this order 13 days on the 24th of August. Kindly note that for this order you've chosen economical shipping method, with a shipping delay between 13-26 business days (or 18-37 consecutive days). I take note you wish to return the items and have provided you the returninstructions by email (ticket #21514398). Kindly check your email and don't hesitate to reply if you have any questions or need further assistance. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“This is tasted and trusted”

Helpful Report

Posted 4 years ago

“Ordered a small Fitbit strap. Large came. Contacted company who very quickly responded and created a ticket for my complaint. They asked for photos to be sent which I did (had to do it on the PC rather than on phone/tablet) then nothing. Sent 3 emails and said in the last I would be filing a dispute with Pay Pal and still nothing. So yesterday I set up a dispute and a message went via PayPal. Still nothing.”

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Posted 4 years ago

“This is one of the most best online shopping I have ever had they deliver as fast as possible I really love this site so much”

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Posted 4 years ago

“Ordered a large jacket. I'm 5 foot nothing and sleeves too short. Jacket won't close. To send back will cost me another €10. Be careful here.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear the jacket does not fit. But please be advised that all our clothes are made based on our own size chart. As our size chart is not EU size, you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance. Based on our policy, usually we are unable to cover any shipping fee incurred for the return of non-quality products. You can check the return policy statement in following link. https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0 However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21509881 in our ticket center and provide SPECIAL solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Excellent services I would recommend it to everyone.”

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Posted 4 years ago

“Beautiful and great product”

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Posted 4 years ago

“I rated this 5 stars because of the amazing customer service.thanks for make it easy and simple experience .”

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Posted 4 years ago

“Useless company and support. Promises to live within 10-12 days but has not even received confirmation of the purchase after 2 weeks, however, the money has been withdrawn. Contact the support with a very careless, non-helpful and unprofessional answer. Will NEVER buy anything through this find-at company again. Would advise EVERYONE to buy one of these scammers! Better pay a little more from someone else and actually get their (already) paid products! Get h-wheat LightInTheBox and hope your page and business idea burns in the abyss!”

Helpful Report

Posted 4 years ago

“Värdelöst företag och support. Utlovar lev inom 10-12 dagar men inte ens fått bekräftelse på köpet efter 2 v, dock har pengarna dragits. Kontaktar supporten med väldigt nonchalant, icke hjälpsam och oproffsigt svar. Kommer ALDRIG köpa något via detta hitta-på företag igen. Skulle avråda ALLA att köpa något av dessa lurendrejare! Bättre betala lite mer från någon annan och faktiskt få sina (redan) betalade produkter! Får åt h-vete LightInTheBox och hoppas eran sida och affärsidé brinner i avgrunden!”

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Posted 4 years ago

Kära kund, Vi ber om ursäkt för problemet. Kan du ge oss ditt beställningsnummer så att vi kan kontrollera ditt problem ytterligare? Vi hjälper dig att lösa problemet med vår största ansträngning. Tack för din förståelse och samarbete i förväg.

Posted 4 years ago

“LightInThebox is the best.There are lots of options to chose from.Good quality, best deliveries, best customer service support and lower prices.”

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Posted 4 years ago

“LightInTheBox is the best online marketing company, shipping 100% guaranteed, great company, I recommend it, thank you, brother.”

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Posted 4 years ago

“LightInTheBox has saved me a lot of money since their prices are affordable. Their customer service is excellent. You order and get your goods right into your doorstep.”

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Posted 4 years ago

“Good quality 'the price was affordable 'the delivery was easy”

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Posted 4 years ago

“LightInTheBox is the best online marketing company, shipping 100% guaranteed, great company, I recommend it, thank you, brother.”

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Posted 4 years ago

“LightInTheBox is the best online marketing company, shipping 100% guaranteed, great company, I recommend it, thank you, brother.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,111 reviews