lights.co.uk Reviews

Name: lights.co.uk
Rating: 4.68

4.7 Rating 404 Reviews

93 %

of reviewers recommend lights.co.uk

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4.7

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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lights.co.uk 5 star review on 11th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product swift delivery”

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Posted 2 years ago

“I got exactly what I wanted for the outside of my sons new home, arrived quickly, easy to install, really bright and looks great.”

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Posted 2 years ago

“First class product at a great price. Prompt delivery.”

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Posted 2 years ago

“Great product and price , delivered on time . All round good quality service , well done .”

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Posted 2 years ago

“I ordered several pendant lamps which all arrived swiftly and looked great. Unfortunately one of them was faulty but it only took a single email for the customer service team to send out a replacement and organise the free of charge return. Sometimes products are faulty, it happens, but the quick no fuss response is why I’m giving them 5 stars.”

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Posted 2 years ago

“Fantastic quality, quick secure delivery and the light is super bright for my workspace. I’m a jeweller and the light has helped so much. Really happy.”

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Posted 2 years ago

“If I could leave no stars I would. I ordered the Lindby Emilienne arc floor lamp, black and gold mid January. This was delivered early February. Whilst putting it together we noticed the shade was damaged and they had tried to spray over it with a slightly different paint. It was horrible. I called to complain and I was offered money off so quickly it was obvious this was the standard response and they were used to it but I obviously didn’t want a substandard lamp. I asked for the lamp to be collected, collection took almost 3 weeks. Lamp was confirmed returned on 3rd March but as of today 16th March I have still not received my refund of £320. Please don’t waste your money and time on this company.”

lights.co.uk 1 star review on 16th March 2022

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Posted 2 years ago

“I placed an order on the 8th December, delivery was supposed to be 10th, I had to chase twice to find items still sat in warehouse, its now the 17th and still no lights, additionally its marketed as a uk company however its German so you are then waiting for internation shipping and customs delays - no further orders to be plced here. These were supposed to be installed by this week - not happy.”

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Posted 2 years ago

“Steer clear – of the most consistently incompetent company I have ever come across in my 70 years on this planet. Why did I give them one star? Because I couldn’t give them MINUS 71 – the number of emails to and from them to complete the transaction. Or MINUS 71 – the number of days from my initial order to the confirmation of the refund. Or MINUS 40+ - the number of phone calls to lights.co.uk sorting out the order, wrong items, damaged items and refund - and the calls to DPD to sort out them being given the wrong address. Or just MINUS 2 – the number of time they lied directly to me. Hopeless!!! I ordered three external lights on 9th July 21. When DPD turned up a couple of days later – he only had one small box. Had I bought three lights for a dolls house? No. When I opened the outer box, there was only one light – and it was the WRONG one – so first call to lights.co.uk. Did get an email saying not to bother sending the wrong one back. They did send out three of the correct lights – but they put an extra space in the postcode. It didn’t arrive on the due date, or the next few days and the tracking info showed the parcel was bouncing between the Hull hub and the Chelmsford depot more than once – so called and emailed lights.co.uk, but got no help – so called DPD. They confirmed my postcode and said it should have gone to the Springfield depot as they now do my area. One of the managers drove the parcel to Springfield and it arrived a day later The outer box was damaged. There were three lights, and the correct ones, but one of the boxes was damaged and it rattled with loose parts inside. So called lights.co.uk again who agreed to send out a replacement. Despite highlighting the address issue causing problems at DPD – they again addressed it with the extra space in the postcode which had the same effect at DPD. Called lights .co.uk to ask them to sort it out. They told me they aren’t allowed to call DPD, so it was down to me to chase them again. SO I called DPD – who asked why I was calling them rather than the retailer. I told then what I had been told that they aren’t allowed to call DPD – and they said “They are lying – they are our customer and should be sorting this out for you” Again it took a manager driving the parcel to the Springfield depot – which took a couple of days this time – but the light eventually reached us intact. Lights.co.uk had sent out a return form for the damaged light, but later sent an email saying not to bother sending it back. After all this trouble we decided we’d had enough and asked to return all three lights for a refund. Labels and custom forms were emailed to us and we bundled them up into a parcel, popped on the labels ad took it to the Post Office. The return form and the customs forms clearly showed there were three lights in the parcel After a few days – more than the 3 to 5 working days they quote for receiving you refund, nothing had hit the account, so called and emailed several times to be repeatedly told there had been an internal issue and it would be passed to complaints and would be processed. This was 30th July. Waited and waited … and waited. Still nothing so more calls and emails and hey! A refund reached the account on 1st September. For ONLY ONE of the three lights! So more calls and emails and more long waits and more passing to complaints and it will be processed. I was told they couldn’t just do a bank transfer as it has to be refunded “some other way”. On 16th September I received an email saying they had refunded my PayPal account. I paid by card, and checking my PayPal account the balance was ZERO. SoI called again – by now getting quite angry and extremely frustrated. They could see it was being processed but couldn’t see it had been paid. So I told them if I didn’t see the refund for the other two in my account the next morning I would initiate a Section 75 claim with the credit card who would then be on their back as well as me. Lo and behold the next morning (17th September) my account was showing the balance of the refund full processed and deposited on 15th September – which was followed by an apologetic email about the delay in replying to my 14th September email, with a screen dump of their system showing it had been refunded by bank transfer (rather than “some other way”) on the 15th!!!! The payment they couldn’t see the day before – a day after the payment!! Finally!! But would we have accepted them anyway? The picture online looks good quality items, but reality was very different. Cheap materials, poor quality manufacture, just a huge disappointment. I then looked for some reviews. So wish I’d done that before I ordered them. Yes a good number of 5 star reviews, but way too many one star reviews all quoting issues with delivery, refunds and quality – with the advice to avoid like the plague. Wish I had!”

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Posted 3 years ago

“They don't have the goods that are displayed on their site. I ordered 7 light fittings and was advsied at thepoint of sale that 6 would take 2-3 working days and 1 would be 10days. Fine, I sent ahead and paid via Paypal, thankfully,because a day later they sent mean email saying that 2 would take 2 weeks, 4 would take about 6 weeks and 1 woujld take an incredible 14 weeks. I cancelled immediately, well within my 14 day statutory right to do so. At first they refused to accept my cancellation. The website appears to be a UK company, using a London phone number but they are based in Germany. I told them I was insisting on cancelling and stated that they are selling in the UK and are therefore bound by UK consumer laws. I was prepared to report them to Trading Standards. Only then did they refund me. I have now reported them to Google Ads under Google Ad's rules against 'misrepresentation'. I would advise anyone not to buy from this company. If you have been caught out do not be weak with them or they will walk all over you. Complain to Google Ads, Paypal, Trading Standards, your credit card company, and every review site you can find.”

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Posted 3 years ago

“Customer service is very poor. They do not inform you when they dispatch or when deliver the items. I called back few times and they claimed my order has been delivered - No calls, no email nothing about that. Now they are making very difficult to ask for refund and I might have to claim against my credit card company. I strongly advise you to not buying from this company.”

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Posted 3 years ago

“Very poor customer service. Order was long overdue and left me in a predicament with electrician booked in and not a lot of time to get an alternative. Luckily electrician did work and returned on a later date for an extra £30 to fit the late lights from lights.co.uk who are not uk anyhow Customer service starts to ignore when realising they should be helping more and costing me money”

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Posted 3 years ago

“Product arrived defective (scratches and defective paint on the base of the lamp) that was obvious. Applied for refund on the website but apparently it's not an automatic process so now I need to wait for someone to contact me by email and I cannot seal up the lamp package in case they ask me for photo of the defect or if I need to include an invoice slip. Now I have two huge open boxes in my living room. This is so annoying. Honestly waste of time I would never buy from this retailer again .”

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Posted 3 years ago

“Scam scam scam! They never deliver the product.”

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Posted 3 years ago

“AVOID THIS COMPANY AT ALL COSTS. THEY ARE COMPLETELY RUBBISH. SENT ME TWO ITEMS INCORRECTLY AND COULDN'T ARRANGE FOR THE ACTUAL ITEM TO BE DELIVERED AND NOW HAVE MY REFUND WHIH IS ESSENTIALLY BEING HELD TO RANSOM. HONESTLY THE WORST COMPANY IVE EVER TRIED TO BUY FROM. ABISMAL”

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Posted 3 years ago

“DO NOT BUY from this company they admit not delivering my lights but will not REFUND had to go to credit card company to get refund”

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Posted 3 years ago

“Failed to actually deliver everything that was meant to be delivered I have had to spend extra money to resolve myself. They obviously know little to nothing of their own products. I have no faith in the company and wouldn't recommend to anyone.”

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Posted 4 years ago

“Website states 3-5 day delivery for the lights I ordered however customer service has said it's out of stock. Still waiting for my order 27 days later...”

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Posted 4 years ago

“BEWARE: The product is of cheap quality, all plastic. Korona sun shaped Led ceiling lamp, dimmable. Once installed via an electrician the unit was defective one of the filliment would not light up. Contacted company and was sent out another unit, was told to dispose of the unit as it does not make sense paying for the shipping back of a defective unit. A month later I now receive numerous emails requesting me to send back the unit and they are now threating me with dept recovery. So now I'm in a situation to now pay them for their defective unit. £79.90 for cheap plastic, even the chrome is plastic, appalling products. Good Luck.....”

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Posted 4 years ago

“Bought 9 side walk lights. One turned out to be faulty but the team replaced it in no time. Execellent service !”

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Posted 4 years ago

lights.co.uk is rated 4.7 based on 404 reviews