Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,292 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pretty lights but the plug was very temperamental. You kindly replaced them for us. The new set were perfect.”

Helpful Report

Posted 8 years ago

Hi Christine, I am delighted that the replacement arrived very quickly, and that all is well. Kindest regards, Jo

Posted 8 years ago

“The lights were delivered to a neighbour 3 sets wouldnt work emailed seversl times total waste of money still no refund or replacement wont use this company again”

Helpful Report

Posted 8 years ago

Dear Eilish, Thank you for your review and your email. I am very sorry that the lights did not work, and I have replaced the order for you today. I'm afraid that I cannot guarantee that the postman will not deliver to your neighbour, as this is out of our control. I hope the order arrives quickly and thank you for your patience. Kind regards, Jo

Posted 8 years ago

“Items received were purchased via Tesco Direct. They were very disappointing and not as advertised. Cost of postage and packing was excessive and we had to pay for the returns. Therefore £20 worth of goods cost as £10.55 to receive and return. Buyer beware!”

Helpful Report

Posted 8 years ago

Hi Chris, Thank you very much for this review and for your time on the phone today. It was very good to talk through the issues and get your feedback, which is very valuable. I am pleased you are happy with the refund issued and hope that we may be able to welcome you to Lights4fun in the future. WIth kindest regards, Jo

Posted 8 years ago

“I ordered the wrong lights I called and I could NOT cancel my order even though it was the next day!!! I then received a refund to find that it was less 1.99.For what??”

Helpful Report

Posted 8 years ago

Dear Julie, Thank you for leaving a review. I am very sorry that we couldn't cancel your order a day after you placed it. All our orders are processed immediately and we dispatch within 24 hours of ordering, and at this peak time of year our customers prefer to receive their orders as quickly as possible. The £1.99 covers the original delivery charge, as this is classed as a change of mind return. However, I have refunded this to your card just now. I am sorry that this wasn't clear. Thank you very much. Kindest regards, Jo

Posted 8 years ago

“Every battery I put in them ends up leaking”

Helpful Report

Posted 8 years ago

“We have put up the outdoor lights we ordered for a retirement community and both sets have already failed. This is a huge disappointment not only to the elderly community that look forward to the festive lights, but also because it's quite an inconvenience to arrange for access and a ladder etc. Both sets of lights have failed in the same way, that is one of the two parallel wires in each string has ceased to function.”

Helpful Report

Posted 8 years ago

Dear Frances, Thank you for your review. I understand from my colleague, Claire, that we have replaced the lights today and that you are happy with this. I fully appreciate the importance and significance of the display, and the total inconvenience of replacing lights using ladders when you shouldn't have to. I am very sorry. I have just refunded your original £5.99 delivery charge and hope that the replacements arrive promptly and work perfectly. Thank you very much for your patience. Kindest regards, Jo

Posted 8 years ago

“If i could give it less i would. Disgusted by the service. Cant talk about the products as i never received them! They took my money, delivered it to the wrong address, and have said there is nothing they can do about it. No money and no products. Rude, unhelpful 'customer service'. WOULD NOT RECOMMEND”

Helpful Report

Posted 8 years ago

Dear Hannah, I am very disappointed to read your review as I have been in correspondence with you over the past few days. I have tracked the order and it has arrived at the address, as you are aware from my email of earlier today. Your order has been delivered to the primary address when you checked out by PayPal. The PayPal checkout system offers the opportunity to change the address at that time. I appreciate that you emailed us a day later to cancel the order, by which time it had already left the warehouse. Regretfully, we cannot be responsible for the addresses held on customer's personal PayPal accounts. Kind regards, Jo

Posted 8 years ago

“Quick response when buying but replacement Christmas tree lighting transformer lasted 5 minutes before getting very hot and exploding- dangerous-not impressed. P.S Since submitting the above review the company (Jo) has phoned me and said the transformer was probably incompatible with my tree as they were designed to work with their in house products. I'm no sure it says this on the website, but my money was cheerfully refunded so in fairness I thought I had to correct the previous comments. Chris C”

Helpful Report

Posted 8 years ago

Dear Christopher, Thank you for leaving the review, however, I can see that you bought from our website a universal transformer for use with your own existing lights purchased elsewhere, and it seems clear that this was not compatible with your lights. I am sorry that you had an issue, and I can see that we have refunded your entire order value. My recommendation would be to always refer to the original supplier to ensure compatibility. Thank you. Kindest regards, Jo

Posted 8 years ago

“Terrible website, reported problems with order and payment right away, got no response. Ended up paying twice for the same item but only receiving one. Still have heard nothing back - hoping leaving this feedback will wake them up...”

Helpful Report

Posted 8 years ago

Dear Steve, I am very sorry indeed to read this and understand your annoyance and frustration completely. Unfortunately I cannot reach you by phone to apologise in person. I have had a look at PayPal and indeed it has debited you twice; I have refunded £16.98 immediately. Unfortunately, I don't know why this has happened and referred the issue to our IT dept. As for the lack of response, our main system does not show this duplication so again I can only apologise most sincerely. On a lighter note, I hope that the candle bridge has arrived safely and works perfectly. Kindest regards, Jo

Posted 8 years ago

“Received my lights and half of them didn't work. No information on how to send back for a refund and when I tried to speak to the online chat, was informed that they are only a 'personal shopping team', will not be buying anything from here again!”

Helpful Report

Posted 8 years ago

Dear Katie, Thank you very much for leaving a review. I have tried to call you without luck. I am truly sorry that the lights were faulty; there is no need to return them to us. I will replace them immediately by first class tracked post, and refund your entire order value also. I hope that this resolution reflects how sorry I am, and I hope the lights arrive quickly and work perfectly. Once again, sincere apologies. Kindest regards, Jo

Posted 8 years ago

“I sent for 3 sets the first on only stayed lit for one night I have just put my second one out today so I will just have to wait and see”

Helpful Report

Posted 8 years ago

Hello Sandra, thank you for your review and for your time on the phone this afternoon. At this time of year with the shorter days and poorer weather conditions our Solar Lights are not as reliable as they are in Spring and Summer. I am pleased that you would like to try our Outdoor Battery Lights as an alternative and confirm that the two strings will be delivered to you in the next couple of days with Royal Mail. I hope that you will enjoy using these lights as part of your Christmas display and can then enjoy the Solar Lights next year in your garden. We look forward to welcoming you back to Lights4fun in the near future. With kind regards, Lisa

Posted 8 years ago

“One out of the three sets of lights didn't work and one bulb was a different hue to the rest on the same set.”

Helpful Report

Posted 8 years ago

Hi Matt, I am so sorry that one of the 3 sets of battery lights you ordered was faulty. I have placed an order to send another to you today by first class post. Please kindly dispose of the faulty set. I hope that the replacement arrives quickly and works perfectly. We hope to welcome you back to Lights4fun very soon. Kindest regards, Jo

Posted 8 years ago

“Not one for complaining however today was frustrating .. Placed Order 10.30am on the Friday.. chose your company as I needed next day delivery service. your company offered the next day delivery service. I required lights urgently for a Christmas Street Market Stall for Sat evening . Other ones had failed after testing. So I paid next day delivery £5.95 . I received a confirmation email that the lights would be delivered next day Sat delivery. At 4pm I received an email from the courier stating delivery would be Monday not Saturday !!! I contacted your company Natasha who apologised and said DPD courier don't offer Sat delivery ? ( it doesn't say that on your site) but you would happily pay the £14.95 fee .This was not clear at point of ordering. Natasha was going to contact your warehouse to try get lights away with another courier . She was to call me back immediately . Sadly she didn't. I then called 40 minutes later at 5.15pm to find out if they had made the other courier. She then said "yes we managed to send them you'll get them tomorrow" Phew I thought. 15 minutes later another Call from your company Natasha stating they missed the cut off Point so there's no delivery tomorrow. How Disappointed I am with your company. Lessons to be learned I think ..re customer care. What made it worse I was at a shopping centre and could have purchased an alternative at the time when I found out from the courier initially, but then was told it's ok you''re going to get them. I then drove home . Once home found out no delivery coming tomorrow. Pamela Hunter Midlothian”

Helpful Report

Posted 8 years ago

Hi Pamela, Thank you very much for your review. I have tried to call you a few times but have been unlucky. I am so sorry that we let you down, and that we didn't deliver the string of festoon lights and plug as we should have. In hindsight, we should have simply re-listed the order and cancelled and recalled the existing one. It has been a lesson learned and we are truly sorry. Natasha joins me in sending a huge apology and I hope that the small gift that is on the way to you helps to ease the whole sorry situation. Thank you so much. Kindest regards, Jo

Posted 8 years ago

“Out of all the red solar garden lights I bought. Only 2 work!!”

Helpful Report

Posted 8 years ago

Hi Vikki, thank you for your time on the phone today. I am very sorry indeed that the lights are not illuminating. As discussed I have dispatched 16 solar batteries today by first class tracked post. I have also refunded your £4.99 delivery charge. I hope that the lights will now illuminate and once again thank you for taking the time to leave a review and for giving me the opportunity to put matters right. I have sent you my personal email address so you can keep in touch. Many thanks. Kindest regards, Jo

Posted 8 years ago

“Customer service was good but the product was awful. Had several replacements, none of which worked! Finally asked for a refund but we lost money as delivery cost wasn't refunded.”

Helpful Report

Posted 8 years ago

Hi Melanie, I am so sorry that the wire was so tangled on the sunflower lights, and I understand that my colleague Karen has refunded your entire order value and offered you a replacement of another item. Do please let us know and we will arrange for the item to be dispatched today. I have tried your mobile without luck and hope to speak with you soon. My number is 01423816040. I will keep trying to reach you! Many thanks. Kindest regards Jo

Posted 8 years ago

“The solar powered fairy lights do not work - at all! A complete waste of money. I have been meaning to email to complain but I'm not sure I would want replacement lights as it appears that they are in no way fit for purpose.”

Helpful Report

Posted 8 years ago

Hi Samantha, I am so sorry that the solar panel has not worked. I hope that the battery pack and batteries arrived quickly and you now have lights that illuminate. I can understand and appreciate your disappointment and frustration, so I have refunded your £4.99 original delivery charge and applied a £10 credit to your account for you to spend and hopefully you will be confident enough to order again with us. Many thanks and kindest regards, Jo

Posted 8 years ago

“none of the lights have ever lit up nothing”

Helpful Report

Posted 8 years ago

Dear Robert, I am so sorry that the solar lights have not illuminated and confirm that we have refunded your entire order value. I appreciate that this is a poor shopping experience for you and would love to look after you (should you consider placing a new order with us) by offering you a 15% discount. I sincerely hope to welcome you back very soon. Please ask for me. Thank you and kindest regards, Jo

Posted 8 years ago

“It's not worth the money probably get something like from the pound shop. Would not dare order anything from you again sorry.”

Helpful Report

Posted 8 years ago

Dear Jamie, I am very sorry and extremely disappointed that you feel this way but I fully understand your position. We have refunded your full order value but I would love to try and give you confidence that we always strive to give our customers the best possible value for money. I have emailed you directly regarding this and hope to speak with you very soon. With sincere thanks and kindest regards, Jo

Posted 8 years ago

“One of the light sets stopped working. Reported the matter and never heard back.”

Helpful Report

Posted 8 years ago

Hi Paul, I am so sorry that one of the light strings was not working and even more sorry that we were unable to reach you via the number we had for you, which led you to believe that we did not reply. I am very pleased that you are completely satisfied with the resolution and that you would shop with us again. We really look forward to welcoming you back to Lights4fun very soon. Best wishes to Tracey. Kindest regards, Jo

Posted 8 years ago

“I bought 8 sets of fairy lights for my Papakata wedding in July, only to find that when they had been put up the transformer plug (also bought from lights4fun) did not work. All 8 sets could not be used, resulting in a large amount of wasted money as well as no fairy lights in the Papakata tipis on my wedding day!!!”

Helpful Report

Posted 8 years ago

Hello Claire, we are so sorry to hear that you were unable to use the lights for your wedding day and understand how disappointing this must have been. We will be in touch personally to put this right for you. With kind regards, Lisa, Lights4fun

Posted 8 years ago

Lights4fun is rated 4.9 based on 42,292 reviews