Lights4fun Reviews

Name: Lights4fun
Address: Lights4fun, The Hamlet, Hornbeam Park, Harrogate
Rating: 4.86

4.9 Rating 42,292 Reviews

98 %

of reviewers recommend Lights4fun

4.9

Based on 42,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0)1423 816040

Email:

reviews@lights4fun.co.uk

Location:

Lights4fun, The Hamlet, Hornbeam Park
Harrogate
HG2 8RE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed that after ordering £106 of goods a 10% off email was sent if I waited 24hrs I would have been able to claim when the goods arrived the voucher codes enclosed were out of date having ordered goods many times before I was very disappointed that I could not get the 10%”

Helpful Report

Posted 10 years ago

“Half of the lights don't work, and at least three bulbs were broken and another two had fallen off when I received these. Very poorly made.”

Helpful Report

Posted 10 years ago

Hello Hali I am sorry that the lights you received were faulty, we will of course replace these for you with our compliments. With kind regards, Lisa

Posted 10 years ago

“sent wrong lights! i kept them as i couldnt be bothered to return them and they will come in useful hopefully”

Helpful Report

Posted 10 years ago

Hello Neil I am sorry that you didn't receive the lights you ordered, please accept our apologies I will send a string of the White Micro Wire lights by 1st class post today. Please keep the set that you have received in error with our compliments. With thanks, Lisa

Posted 10 years ago

“Whilst the initial ordering process and service was very good, for a product that is expensive and supposed to last a number of years when it fails after only a few years quoting a 12months warranty is not acceptable service. If L4F expect the product to only last 12 months they should say so in the product description. If they feel it should last longer they are morally bound to help if they do not.”

Helpful Report

Posted 10 years ago

“Paying £4 extra for first class and receive my order 9 days later, very annoyed with that and that my order is useless now”

Helpful Report

Posted 10 years ago

Hello Lily, Thank you for taking the time to leave feedback and I'm sorry your order was delivered to you late. I can confirm that a full refund has been placed onto your account and you may keep the tubes of blood with our compliments. Once again I apologise they were not delivered to you in time and hope to welcome you back to Lights4fun in the near future. Kind regards, Tess Lights4fun

Posted 10 years ago

“Very poor delivery service.”

Helpful Report

Posted 10 years ago

Hello Lea Thank you for your feedback, I am sorry that you were disappointed with the delivery service. I have just tried to reach you by phone to understand exactly what the problem was. I am sorry that I have missed you, please would you be kind enough to call me on 01423 816040 so that we can resolve this as soon as possible. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“Terrible! Terrible! Disgraceful! A few words that come to mind. I purchased some candles for a special surprise engagement party I was planning. I opted to pay the extra money for the first class delivery to ensure I got the candles in time. Over a week later I still had not received my order. I then called up the company for explanation for my missing package. They advised me to go to my local sorting office with no delivery card being left nothing and see if my parcel was there. Obviously, the parcel was not there. I called back and understandably frustrated asked for my money back as the goods would be no good to me if they weren't here in time for the party. The lady I spoke to told me she would send me out some more candles express delivery, so they will be there next day. Unsurprisingly, another week later there is still NO candles. So my advice to you would be to NEVER use this company or place your order at least 6-9 months in advanced to ensure you maybe get your order in time. This being my first and only time using this company I can never see myself using them ever again, not recommend them to anyone. Shockingly bad!”

Helpful Report

Posted 10 years ago

“Bought two sets of of flower fairy lights for outdoor trees. One set doesn't work at all. Very disappointed customer.”

Helpful Report

Posted 10 years ago

“Deliver the product would be nice\nI still haven't received my order even though I sent an email enquiring about it on 8th August to deliveries@lights4fun.co.uk\nI haven't even had a reply.”

Helpful Report

Posted 10 years ago

“Item dispatched on 22 September have yet to receive It's now 3 October ?????”

Helpful Report

Posted 10 years ago

Hello Vivienne I am sorry that you have not received your order we despatched this by Royal Mail on Monday 22 September. I am afraid the parcel must have got lost in the delivery network. We are very happy to replace your order and will refund the delivery charge as a gesture of goodwill. With kind regards, Lisa

Posted 10 years ago

“Tiny lights, all tangled when they arrived which took ages to sort out and the colour isn't soft as described, quite the opposite! Very disappointing!”

Helpful Report

Posted 10 years ago

Hello Laura I am sorry to learn of your disappointment, a member of our Customer Service Team will be in touch to resolve this for you today. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“The lights I ordered was not working properly. The lights supposed to look warm. It looks nothing like what it advertised for. Very disappointing!”

Helpful Report

Posted 10 years ago

Hello Kajun I am sorry that you are disappointed with the lights and apologise that they did not work as well as they should. I have just tried to reach you by phone, please would you be kind enough to call me on 01423 816040 so that we can resolve this for you. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“After spending at least 2 hrs of my precious time I gave up trying to put them together Still havnt bothered Possibly won't b bothered as I broke a couple of nails as well These should b discontinued as they are crap !!!”

Helpful Report

Posted 10 years ago

Hello Sophia, Thank you for taking the time to leave feedback and I'm very sorry you have had so much trouble putting these lanterns together. I have tried to contact you via email and phone to resolve this for you. Please would you be kind enough to call me on 01423 816040. Kind regards, Tess Lights4fun

Posted 10 years ago

“Absolutely terrible.\nMy first delivery of festoon lights was faulty.\nMy second lot of lights didn't arrive because they had been sent to wrong warehouse!\nWhen delivery rearranged that did not arrive because they couldn't find the address. They had mixed up delivery and billing addresses.\nThe lights did not arrive in time therefore for the large garden party they we're needs for.\nNo one has bothered to contact me about a refund\nIt couldn't be worse!\nI am a professional event planner and I have no intention of ever using or recommending . 'Lights4you' again.”

Helpful Report

Posted 10 years ago

“Ordered approx. 3 weeks ago, no sign of the product yet”

Helpful Report

Posted 10 years ago

Hi Tony, I'm sorry you have not received your product, we have tried to contact you via email to resolve this. We look forward to hearing from you. Kind regards, Tess Lights4fun

Posted 10 years ago

“Online presentation indicated lights had some illuminating effect. It was virtually none and were little more than oversized fairy lights Very dissapointed, if not unpacked and erected would have returned as ubsuitable. A Sticklen at sticklen@btopenworld.com”

Helpful Report

Posted 10 years ago

Hello Anthony We are sorry to learn of your disappointment, a member of our Customer Service Team will be in touch to resolve this today. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“The quality of the product is pretty poor. I ordered 2 packs (pack of 2) of solar lights, so 4 in total. One of the solar lights is not working, So I rang LightsForFun, they were kind enough to send me another pack, but when I got them, one of them is not working.”

Helpful Report

Posted 10 years ago

Hello Adam, Thank you for taking the time to leave feedback and I'm sorry you are having a problem with one of your replacement lights. One of the customer service team will be in touch. Kind regards, Tess

Posted 10 years ago

“The solar panel worked for 2 nights then stopped working. Works ok with mains, but I bought them to be all year round at the end of the garden. Waste of money”

Helpful Report

Posted 10 years ago

Hello Deri I am sorry that the solar panel is faulty, I am very happy to send a replacement solar panel to you today so you can enjoy the lights in your garden. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“Haven't recieved my order for submerseable lights, should of received them last week. They cost £12.99 and partner was ordering them to trial for our wedding. I'm never going to use you again!! Thank you for all the messing around.”

Helpful Report

Posted 10 years ago

Hello Paddy I am sorry that you have not received the submersible tealights and disappointed to learn that this will prevent you from shopping with us again. We have let you down with your order for which we are truly sorry. We will send a replacement order on Express delivery to you tomorrow and refund the £12.99 you have paid. With kind regards, Lisa, Lights4fun

Posted 10 years ago

“I still haven't received my order after 18 days!”

Helpful Report

Posted 11 years ago

Lights4fun is rated 4.9 based on 42,292 reviews