Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,369 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping, reasonable prices, and beautiful garments. Highly recommend!”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Absolutely LOVE my gorgeous dress. Beautiful material. Sizing was spot on and the shipping was incredibly fast! Couldn’t be happier”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Great store. Easy to deal with and quick to send orders.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Love my dress fits perfect, sizes are true to size thank you”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“I would not recommend purchasing from Lilac and Mila unless you have first seen the dress elsewhere and tried it on already. I purchased a number of dresses all around the same size and a couple of jackets expecting to return what was not required for a full refund given it is 2021 and not the stone age! When the products arrived I didn’t even take a number of dresses out of the packaging as the print was washed out and not at all close to the imagery/colours on the website, sizing on others was not right and the jackets were a flimsy bit of suede that look a lot more solid in the pictures. They have offered a credit note only but months later there is still not a single thing on their website that I like or would purchase including their new additions. I have tried to discuss this with them but you only get generic robot answers advising the credit note never expires and to keep an eye out for new releases….useless really and hundreds of dollars out of my pocket. The reviews seem to have disappeared from their Facebook page too…they were all of a similar nature to the above. If people are complaining about the same thing there is generally an issue that the business needs to review.”

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Posted 3 years ago

Hi there, We're incredibly sorry to hear that you weren't 100% satisfied with your experience with us... To help with sizing issues, we do little try ons of the newest items on our Instagram story, which are also uploaded to our Facebook page. We will also make sure that all accurate measurements are found on all new items when uploaded to our website. We also work with numerous ladies to show you girls what our garments look like on real body types ✨ As a small business, the returns policy is something complex that we continue to look at and improve on. We used to offer refunds back in 2018, however, we have been forced to stop as we had people ordering 5 units of the same items across all different sizes. Because we had only just opened, this was often half of our stock at the time. And when people would return it all for a full refund 30 days later - that item was often seen as old stock as we would have had 5-8 releases in between. This is just one example of numerous issues we used to have when offering full refunds. We have since decided to focus on creating the best returns/ exchange process for our girls. We are now allowing returns on all items even sale items, items purchased with a credit etc. This means that even if you purchase an item at -70%, you are still able to return it. Which most stores don’t do. We have also been able to put in place a lengthy returns policy of 60 days along with offering Free Returns to all our Australian customers. Our returns policy (Up on our website) adheres to the ACCC's guidelines. We also have a wonderful exchange process, we hold items for our customers up to 60 days. It gets tricky but we have really worked on this to make it super smooth for our girls 💛 I hope this gives you a little more of an insight into Our Lilac and Mila process & returns Policy. We do understand that this can be disappointing and this is certainly not something we hope for. We truly value word of mouth, and to date it is our best form of marketing. Thank goodness for it ✨ In regards to our emails, you are more than welcome to email us at any time! You will receive an automated email to confirm that your email was received however, all other emails are written by us. We do take a lot of time and put a lot of effort into answering these to make sure that we provide the most accurate response possible. We thank you once again for your feedback, it means the world and helps us learn to do better by our customers.

Posted 2 years ago

“I'm a repeat customer(4 Purchases from Lilac & Mila in the 6 months since I discovered them) and each time has been a breeze;beautiful clothing, excellent communication about my order, very quick delivery and the Sizing Info on the website has been accurate & really helpful. The range of gorgeous designs & colours/patterns is great and varied ~ definitely something for everyone AND they show the clothing on a range of body types to help you get a better idea of what they look like on REAL women. They have quickly become a favourite of mine.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“Everything fit perfectly and arrived quickly!”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Love the dress was a perfect fit true to size”

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Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Amazing customer service, incredible product knowledge and lovely people to deal with!”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Was very pleased excellent response and fast delivery Love both dresses😍 Will definately buy again”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Will definitely be making more purchases from Lilac & Mila, they made everything easy and I love my dresses. Thank you”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Love lilac and mila! My items arrived quite quickly and are perfect. Beautiful quality and perfect sizing.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Love my Jaase dresses Great service Delivered in 2 to 3 days to South coast NSW Will definitely get more”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Amazing dress! Came quick and fits perfectly! I was a bit nervous on sizing but it's a great fit,true to size.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Lilac and Mila are fantastic. They have a beautiful range of clothes and their team are so lovely to deal with.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Great service. Really quick delivery.Thank you so much.😁”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Ordered a dress on the 5th and is still yet to arrive. Communication from store is slow. Disappointing.”

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Posted 3 years ago

Hi Laura, Thank you for taking the time to leave your feedback lovely ✨ We're incredibly sorry to hear you have experienced delays with your order. We always do our best to respond to all queries within 1 business day, and appreciate your understanding during these busy times. I can see you reached out to us via email and we responded in one business day upon following up with the courier. All couriers are experiencing extended delays due to increased parcel volume and staff shortages, as I'm sure you're aware! It is certainly disappointing when express parcels are delayed, however when this happens we always do everything in our power to have the item to you promptly. I can see we provided a time frame for you as to when to expect your parcel. AusPost contacted us today and let us know your item was on board to be delivered which we notified you of, and upon checking your tracking now we can see it has been delivered! Once again our most sincere apologies for the delay, could you please let us know how we can improve this experience for you from here? We always want to provide the best customer service possible so would love to hear your feedback! We hope you adore your new dress. Kindest, The Lilac and Mila Girls xx

Posted 3 years ago

“Fantastic quality Beautiful dress & very fast delivery”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“I love the dresses and the customer service is 10/10”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“As per sizing guidelines on the website I ordered this top in size 18. I am usually an Australian size 22. However the top I received was way too big and I am having to send it back for a smaller size or a refund. Perhaps suggesting to downsize by an approximate number of sizes would have been helpful.”

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Posted 3 years ago

Hi Lovely, Thanks so much for taking the time to leave your feedback! We're incredibly sorry to hear the top didn't suit~ our Chloe Top is designed to sit nice and flowy on the figure and not fitted. We also include the garment measurements in the product description to help our ladies decide which size will work best for them! We offer free returns on full priced and 1st time orders via our Returns Portal. From there we can issue a store credit or exchange as per our policy xx Please don't hesitate to reach out to us as we would love to help you find the perfect item! Love, the lilac and mila girls xx

Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,369 reviews