Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,379 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

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“The clothes I ordered are lovely (denim jacket and maxi dress). Unfortunately the sizing was really odd. I went by the given measurements for the jacket and it was huge. I ordered a 12 in the dress given that this is my usual size and the description said that the fit was ‘generous’. The top of the dress was so small that the buttons barely did up - the elastic was stretched to the max and exposed my bra. I reckon I would need the 16 to fit my chest but then everything else would be too big because the waist and shoulders of the 12 fitted well. No refunds - only credit. Nothing else on the website that I like was available in anything above a small. I imagine it would be pot luck if I did re-order something else and I don’t have the time nor the inclination to go to and fro to the post office. I will try to re- sell my items in a buy/swap/sell site in order to get some money back. Despite the beautiful looking clothes, I won’t be ordering from here again.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. Our girls in the office are in the process of measuring out all of our items so we can provide you with measurements for all of the pieces we stock to make it easier for our beautiful customers before they purchase. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) Unfroutantely as this was posted anonymously I can't look into your order and advise of any alternatives but we have new arrivals every week so I don't think it owuld be long before you found something else you would LOVE ! As mentioned we would love to hear from you at hello@lilacandmila.com as we want you to love all your purchases so please reach out next time. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Very quick to respond to queries. Delivery by DHL Arrived in 2 days to NZ. I would be very happy to buy again from Lilac & Mila”

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Posted 4 years ago

“Such great service- love my new rowie jumper, it arrived super quickly and was wrapped beautifully! thanks lilac and mila! great customer service on email too! x”

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Posted 4 years ago

“I love the regular emails about new stock. The ordering process is very quick and simple and delivery is always fast.”

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Posted 4 years ago

“Size good, but the colour is not the same as on web site. Otherwise happy.”

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Posted 4 years ago

“My Lilac and Mila dress is beautiful and floaty. It will definitely be a staple this summer!”

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Posted 4 years ago

“I love the clothes but as I have had to return an item, I am having trouble trying to find a replacement. A lot of the items are not in my size or have sold out completely. I find the website a little frustrating to use as it can sometimes take a while to go back and then find where you were at.”

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Posted 4 years ago

“I was a bit nervous buying clothes online but it was a really easy process and the clothes were exactly as described.”

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Posted 4 years ago

“Beautiful product and perfect description, size suggestion and colour representation. Fast shipping. Perfect for being pregnant in the summer with the super soft, cool material. Thank you x”

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Posted 4 years ago

“Always receive your order within a few days and clothes are exactly as described. Perfect”

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Posted 4 years ago

“Beautiful dresses, true to website description, very prompt delivery”

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Posted 4 years ago

“Hice mi primera compra en febrero y jamás recibí mi pedido. Todavía estoy lidiando con DHL para que me hagan el envío después de haberles mandado casi 20 correos. Es una lástima porque la ropa es muy linda.”

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Posted 4 years ago

“I initially received the wrong item ordered from Lilac & Mila. However their customer service is excellent. They immediatley dispatched the correct item and resolved the issue for me without any extra cost to myself and gave me a discount on future purchase. They have a genuine friendly attitude to customers and show that they really care both about their customers and their brand- which means alot. I live in England and this is the only place I can find the larger sizes of Jaase clothing & their selection of this brand is great. I will definitely buy from them in the future and I would not hesitate to recommend Lilac & Mila.”

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Posted 4 years ago

“Love my gorgeous new dress - even better than the photos!”

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Posted 4 years ago

“Shipping to Germany was very fast!!! Thanks a lot!!”

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Posted 4 years ago

“So happy with my purchase and arrived so fast”

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Posted 4 years ago

“I love that i can return items for a refund. Some online stores will only provide a credit note and limited sizing and stock. I will be purchasing more from Lilac & Mila in the future.”

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Posted 4 years ago

“The fabric is nothing like the picture and was terrible quality,I was very disappointed and won’t buy again”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items. We also do not sell any items that we do not deem to be of acceptable quality to be worn and are constantly monitoring the quality of the items we are sending. In the future we would like to ask you to please email us for issues with garments - It is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. If you’re not satisfied with your purchase you can return it for a store credit or exchange, store credits never expire so you have plenty of time to find another must have item for your wardrobe! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“The pandemic has slowed down their shipping to Canada, but they stayed in touch, replied to my messages, and were sympathetic to my 3 month wait. I think they've fixed their delivery problems and I'll definitely order from them again.”

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Posted 4 years ago

“Beautiful dress, great service and fast delivery.”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,379 reviews