“This is by far the worst connection I have ever experienced. We have had them installed for about 5 weeks now and we have had nothing but connection problems. Which is a huge issue for someone who relies on a stable intr at connection for work.
Thee has been constant issues where the connection has ceased and lila appear to be doing nothing about it. They have offered "helpful" solutions to which wr have tried and nothing has worked. Raise the router to waist height? Whe you have a cable plugged in. Oh yes good advice...
In conclusion, terrible customer service, terrible problem solving and get this garbage Internet out of my house due to breach of contract in not providing a stable reliable Internet service and connection”
“your connection on the pavement is in the wrong place, should have been at the edge of the garden in the middle of it, how much have you paid stoke on trent council to allow you to dig up our pavements???”
“Sales guys are amazing, and helpful but Customer service keep failing with customer requests and expectations. They aren't flexible on installations, and ignoring customer requests, just because "they standard procedure". Customer service just diplomatically give a middle finger on a little bit request on they installation.”
