Little Angels Prams Reviews

Name: Little Angels Prams
Address: 43 Prospect Street, Nottingham, Nottinghamshire
Rating: 4.80

4.8 Rating 2,707 Reviews

95 %

of reviewers recommend Little Angels Prams

4.8

Based on 2,707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01159305772

Location:

43 Prospect Street,
Nottingham
Nottinghamshire
NG7 5QE

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Little Angels Prams 5 star review on 26th March 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and friendly company. Will use again.”

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Posted 6 years ago

“Excellent service and super quick postage thank you”

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Posted 6 years ago

“I ordered an iCandy pram and carry cot from this company and was expecting my parcel to arrive within a few days. I only received half of my parcel which was the carry cot. I was told that there was some confusion in delivering my parcel but i would receive the other half the next day. Unfortunately this did not happen and this was the start to my awful ordeal. I had been in communication with Little Angel Prams every day as well as DPD as i was concerned that i was still waiting for my pram to be delivered. I was told numerous reasons as to why i was still waiting for my order such as... the parcel was too big for the van, they had limited drivers, they had limited vans, they could not find my parcel in the warehouse and i was finally told that my pram would be delivered the following week. I was upset but i understood that things sometimes happen. The following week i again received an email from Little Angel Prams saying my pram was on its way to me.. At around 4pm i still had not received anything so called Angel Prams who told me they had contacted the delivery company and that my pram was in the van on its way to me.. again this was untrue and i did not receive my pram. It had been well over a week now since i had paid £700 for my pram which i was still waiting for. I felt hopeless and no longer knew what to do as i felt i had chased my parcel for so long and was still without. I called Little Angel Prams and explained my concerns and asked for a refund if i had not received my pram by the end of the day.. 8 months pregnant and i had been caused so much stress. The lady i spoke to wasn't happy with me asking for my refund and was extremely rude, she ended up putting the phone down on me. I eventually received my pram when the manager of the delivery service personally delivered my pram after doing his best to track it down and was very apologetic. I do not fully blame Little Angel Prams for the terrible delivery service i have received but i do feel as though i was treated very unfairly by them and received no support whatsoever. The customer service i received from Little Angel Prams was awful. I will never deal with this company again and i advise anyone wishing to spend any money here to think twice! Not only was the delivery experience terrible but the quality of the pram is also very cheap and tacky..”

Helpful Report

Posted 6 years ago

Hi Georgia, We're very sorry that you feel this way about our company, we won't go into specifics as it's not the place. What we will say as a company is we did everything we could to track and trace your parcel and also explained to you that the delivery company was completely swamped and having issues delivering on time. We repeatedly explained this to yourselves that when it leaves our warehouse our deliveries and reputation are at the hands of the courier. The phone was put down on a gentleman in the end because our female staff had been repeatedly abused and harassed throughout an entire day to the point of being upset and crying. We try our best but we won't tolerate this kind of behaviour from anybody. Regards Little Angels

Posted 6 years ago

“Bought my daughters car chair/push chair here that was sold out everywhere else! 5* service and super fast delivery will definitely use this website again. Thanks so much!”

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Posted 6 years ago

“Wonderful customer service. I contacted them on Bank holiday weekend via email, way out of working hours, yet I received a prompt reply that answer my query. More than that I've been offered a great deal on my Icandy peach pushchair that arrived really quick and it's nice and ready for my little angel.Highly recommended by yet to be a parent.”

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Posted 6 years ago

“Excellent service. Had an item in stock I couldn’t find elsewhere. The price was reasonable & shipping was really fast. I would definitely recommend using this company & will use them again!”

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Posted 6 years ago

“Amazing”

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Posted 6 years ago

“Excellent customer service when I rang up before ordering the lady I spoke to to do helpful and reassured me that the product I was buying was correct. Delivery was fast and there was excellent communication as to when the parcel was coming.”

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Posted 6 years ago

“Unbeatable price of the pram we selected- Icandy pushchair and carrycot-, impeccable, very fast delivery and excellent customer service -had a question about the hood that was answer on the same day after 6pm. Would not hesitate to shop on this website again.”

Little Angels Prams 5 star review on 31st August 2018

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Posted 6 years ago

“Excellent service - regular communciations throughout the process and at a fantastic price. Highly recommended.”

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Posted 6 years ago

“Very good & friendly support. I purchased with the help of Kelly a stroller with carrycot for our coming baby. It arrived very quickly in Belgium and in perfect condition. I really recommend Little Angels.”

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Posted 6 years ago

“All good”

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Posted 6 years ago

“Very quick and efficient service!”

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Posted 6 years ago

“Easy to navigate online and prompt delivery! Everything all in the package as stated and perfect icandy pram for my baby! Highly recommend!”

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Posted 6 years ago

“Really happy with my purchase. Store pricematched my pram and it arrived the next day as stated. Would recommend.”

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Posted 6 years ago

“Very happy with my purchase (icandy pushchair & carrycot). Excellent price and excellent service. Not unpacked it all yet as my little grandchild hasn't arrived yet but checked in the boxes and everything looks great.”

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Posted 6 years ago

“Ordered I candy park and it received next day. So pleased, would recccommend. No hassle and A* service”

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Posted 6 years ago

“The delivery wasn't as quick as originally promised, but the product was as advertised and customer services was responsive and helpful.”

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Posted 6 years ago

“Outstanding service. Very happy with the product. Would definitely recommend.”

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Posted 6 years ago

“Excellent customer service! Super quick delivery love my icandy pram”

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Posted 6 years ago

Little Angels Prams is rated 4.8 based on 2,707 reviews