Lincare Reviews

Name: Lincare
Rating: 2.17

2.2 Rating 353 Reviews

28 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

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“Not delivering the portable oxygen tank when Promised, because of the Holiday weekend we might have to wait until the next available Day.”

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Posted 7 months ago

“Melinda came to the rescue!! My mother's home concentrator broke during Memorial Day weekend and Melinda came out and replaced it with a very nice unit. She was very kind and considerate and professional. Melinda listened to our concerns and helped us. She is truly an asset to Lincare!!”

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Posted 7 months ago

“Cannot get my cpap supplies. They don’t return calls. I had to order online with a private company.”

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Posted 7 months ago

“Lousy customer service. Never honored commitments made at initial receipt of medical equipment. Excessive hold time30 minutes, inability of customer representative to resolve problems, no call backs. Changing to different company”

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Posted 7 months ago

“My problem isn't the employees at the local office. It's the too bad comment when I contact Lincare because my brand new/slightly used oxygen concentrator that worked for an hour I was told to use my portable tanks until the office opens and they could schedule someone to bring another unit But the portables don't work with a CPAP, no problem I'm told, just don't use the CPAP tonight I need my CPAP, it's not a novelty item. When tested i was having 70+ episodes per hour with a oxygen level in the 82-83 range without my CPAP , With a history of low oxygen which lead to my prescription for a CPAP with oxygen while at rest. The person that runs the answering service told me they have no concerns with my need for a CPAP and oxygen, as long as I have portable tanks I was told as long as I have portable tanks I would be fine without my CPAP machine I guess I'm not to sleep tonight or risk an oxygen level of low 80s , but only until the office opens and they can schedule the serviceman to deliver another new/used concentrator I hate to see the statement of customer service is their first and foremost concern. I was told 24/7 service but on several occassions found out different Especially when it comes to the CPAP machine I guess the phone service person is under the impression that a CPAP machine is not a necessary health aid, she spoke as if it's a novelty item and wasn't really needed and going without one is no big deal not for 1night. This person needs to be properly informed , some people like myself need this device to insure I'll wake up in the morning with my senses intact Sleeping with an oxygen level at 82+- Is not healthy, but it's apparently of no concern of Lincares she informed me. This is not what I was told when signing my contact for goods and services The employees at the local office are extremely helpful and efficient but the Lincare guidelines prevent them from providing services that are promised when signing the 5 year contract No 24 hour service is the norm at Lincare, it looks good on paper and sounds comforting to hear but that's as far as it goes”

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Posted 7 months ago

“The Resmed C pap machine had problems with the dehumidifier from the first night I used it. They replaced the machine. The second c pap machine did the same even when set at a lower level. I was told to return the machine because of an insurance billing problem the cellular data showed low usage on my part. The data also showed that there was actually problems with both c pap machines. Returning the machine as requested by Lincare staff became a problem for me because the serial number on the return paper work did not match and I would not sigh until it was done properly. I asked for proof on paper with a letter head on it that the first machine was returned three weeks prior and swapped out for another machine. Keep in mind that a Resmed C Pap machine sells for $1,100.00. (google to confirm) not even to mention what the company considers to be the rental value to them.There has to be a mark up in value. I was there for like an hour. Which turned unpleasant for my self and two staff members. I did leave with two copies of the proper paper work to use as proof of my returning both machines. The serial number came up right so I signed the papers. I would tell you as a client of any medical equipment supplier check that paper before you sign because every thing you sign applies to a contact between yourself and that company. Protect yourself from future financial loses.”

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Posted 7 months ago

“I just wanted to say ann Marie did a wonderful job handling the assignment as far as making sure that I got the CPAP machine and for this I'm so grateful”

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Posted 7 months ago

“It began when Diane called, she was very professional and very nice to tell us that the oxygen would be delivered the following day. Joel arrived and spent an hour with us setting up the proper location and gave us all of the pertinent information on oxygen. He was an excellent teacher and should be cloned. Your Company appears to be very customer oriented and we are very grateful.”

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Posted 7 months ago

“They continuously sent me supplies, sometimes twice a month. Continued to charge my insurance company,and harrased me by phone and mail. I did not have the machine they sent supplies for and when asked to send me a return label, they got rude and hung up. They then took money out of my account. Will not listen to you and are veryrude.”

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Posted 7 months ago

“Terrible company. Absolutely no care and concern for the patient. Knowing I was c-pap dependent, failed to deliver supplies and failed to notify me for MONTHS. Forced me to buy supplies online despite having insurance. Please avoid this company at all costs! They simply do not (Lin) CARE.”

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Posted 7 months ago

“We used to have Dan from the Hudson, FL office. He did a great job, but transferred to Virginia. We have since had Jim who is fairly new to the company, seemed knowledgeable, and had a friendly attitude. We switched our delivery day and now have Andy. He is great!!! Very professional, helpful, and has a good sense of humor!!!”

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Posted 7 months ago

“Lincare care keeps calling me. They are relentless call every day even after I told them I did not need supplies and I would call them. Told them to take my name off their list and they told me that they needed my date of birth and address. The very Rude Caller had me on speakerphone, Yelling in the phone. People treat you how you treat them. I will never order from them again!”

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Posted 7 months ago

“Brought out equipment I did not need. When it came time for what I did need was locked in to a contract. Brought a sleep appia machine, didn’t use it, was never tested for it, never diagnosed with. Turned the machine back, guess it was the wrong, although I have a recent. Changing Medicare ever for a machine they have. Call someone else”

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Posted 7 months ago

“Abusive prices!!! Get what you need at Amazon. Lincare charges over 50% to 60% for the same products. I will never do business with them again.”

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Posted 7 months ago

“Lincare does not care. The Dayton, Ohio Office is terrible. Michelle is very rude and hangs up on you when there is a problem. When you call back she claims we were disconnected. The concentrator they sent out is very loud and unsafe. It's reading 70 decibels whi h will cause hearing loss. Do not use this company. We cannot get the oxygen supplies that my mother needs.”

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Posted 7 months ago

“My Cpap Machine is not Working, Called 4 Time to ask to Fix my Proplem, 5Day's later now Reply, I Have copd and afib,This is life Threatening Don't no what to Do!”

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Posted 8 months ago

“3 months ago went to Ft. Myers office to try on new bipap mask, your employee seem to rush threw my appointment put one on me said it was largest she had and that was it, she was somewhat rude also. Infact the one she signed me up for was a medium and they you do sell a large which after talking to your supplier I was able to get. Today I called your Naples Office to check on the status of a new bipap machine order, that girl was like talking to a brick wall, she had trouble answering my questions regarding my order and giving me an explanation of the delay and if it would be mailed or I would have to pick it up. This has been an ongoing issue with you office staff in this area, plainly they suck. Maybe you need to pay more to get people who care.”

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Posted 8 months ago

“Joe and Andy have ALWAYS gone the extra mile for myself and others. Nothing was ever too much . Whatever i needed they were right there getting it for me . All with smiles and humour. No one i know has ever had a bad word to say about either one. Thank you Lincare for being smart enough to hire these two great guys.”

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Posted 8 months ago

“Terrible company. The continue to bill me for supplies I didn't order and had returned! The also billed my insurance company and shoukd not have. Product was returned over 4 months ago and today I received a bill from my insurance stating I owe. Tried multiple time to actually speak to somebody at lincare and are continually told to call different numbers and have been hung up on several times. Horrible to do business will and they bill for products never received. DO NOT work with them if you have a choice!!”

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Posted 8 months ago

“Robert our delivery person is great, he is kind and happy to answers questions. They have been out of the oxygen tanks I need two weeks in a row and could only provide a few. The delivery day gets changed when they run low and since you must be home to take delivery and sign, I have to rearrange my schedule to accommodate their incompetency. My account needed to be transferred to a different location after the initial delivery, it has been 8 months and it is still not done so I receive texts from the wrong office saying to expect my delivery the next day and nothing gets delivered, so then I have to call and wait more days. I'm now told there is a billing issue so the account is on hold while it is under audit and they cannot transfer it. Do not call between 12 and 1 p.m., you'll be left on hold the entire time because they're at lunch, but the recording does not tell you that.”

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Posted 8 months ago

Lincare is rated 2.2 based on 353 reviews