Lincare Reviews

Name: Lincare
Rating: 2.20

2.2 Rating 421 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They frequently ship the wrong size equipment; have LOOOONG phone wait times, poor customer service and declining equipment quality.”

Helpful Report

Posted 3 months ago

“This company is a scam. Terrible customer service. I have two insurance coverage. Lincare never send claim to insurance company, instead send me $450 bill for CPAP, the reason: the usage does not reach threshold. I call 3 times ask help because unable to use properly in the night. Only receive one call back, told me to call my doctor. Then receive a nasty letter, told me to call my doctor for the issue I have, and keep telling me they will bill me I am not going to pay a penny, if you want to sue me, go ahead. I'd be more than happy let the court to hear this, if you want to send the bill to collector, go ahead.”

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Posted 3 months ago

“They knowingly sent the wrong size headgear for a CPAP. When I called they said the company no longer makes the size I was using. Had to send everything back and find new company.”

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Posted 3 months ago

“Absolutely the WORST customer service representatives. Just spoke to the rudest lady ever while asking a question about replacement parts.”

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Posted 3 months ago

“Most every time I have ordered something there are billing issues. Three times I have went ahead and paid the bill and months later I receive a refund for over payment. It’s been going on for over four years. Im done with this company.”

Helpful Report

Posted 4 months ago

“They never called before they would come out make an appointment for them to come they never called and they never came now I am going to go with another company that is more reliable this company stinks now”

Helpful Report

Posted 4 months ago

“My physician's office placed an order through Lincare. After two weeks of hearing nothing, I called and left a message. No response. I called back after a week. They claimed they needed something else faxed from the physician. The physician's office said they never received anything and contacted Linacre. After another week, I still hadn't heard anything. I called a spoke to someone who was "looking into my case" That was three weeks ago and I still haven't heard anything. I ended up going with another company.”

Helpful Report

Posted 4 months ago

“Recently my doctor placed a prescription for an oxygen concentrator for my home and a portable unit… the portable unit had to be ordered ( min 30 plus days ) I told them I did not want or need the home unit, never picked it up. Customer service is terrible and very poor use of the English language. This company should not be in the healthcare industry. Unfortunately they seem to have a very large following within the medical community. ( not sure why) they lie, there service is terrible, Medicare should investigate this company and there billing issues. Criminal !!”

Helpful Report

Posted 4 months ago

“I called Lincare on Friday 12/13/2024 and told them my regulator was leaking oxygen in my carry around tank and all they did is replaced the small gasket I told them it wasn't the gasket. Called again today to inform them it was leaking around the gauge and they said I have to wait until Monday. I can't even leave home being afraid of running out of oxygen. They don't care about the well being of the patients as long as they get paid!”

Helpful Report

Posted 4 months ago

“Signed up to receive supplies from Lincare. Before getting my supplies, the lady at the Belmont NH office said I need to drive 45 minutes to sign papers before receiving my first order of supplies. I asked if they got send them for me to sign and she said no. I need no appointment just stop and sing a few papers. So the day I was suppose to drive 45 minutes one way, I called to see if they do the electronic signature? I was put on hold and the lady from the previous conversation setting up my account got on the phone and with attitude, she said no! I had to drive there and sign the papers in person. I told her ok I was on my way. Getting to the office, I notice a sign on the door close from 12 to 12:30 for lunch. It was 12:26 and checked the door and it was open so o walked in. A lady from in an office yelled out if I need help and I said yes, I'm here to sign some papers for my supplies. Her tone immediately changed to, do you have an appointment? No, I was told I didn't need one to sign a few papers. Well I'm on lunch but I'll help you. If you want me to wait 3 minutes I can? She never said another word to me other than sign here, here, here and here. What a serious you know what! If I didn't need my supplies, I would have told her where she could go. On the way home I called my doctors office and told them what I just went through and asked to send a prescription to Reliable Respiratory in MA. I set up with them and guess what? I don't need to drive to MA to get my first order of supplies. I would never refer Lincare even to my enemies. The lady in Belmont was sooo unprofessional. It would be nice to know they care and contact her but I seriously doubt they will.”

Helpful Report

Posted 4 months ago

“Very poorly run company. I can go on and on about the mistakes this company makes but I don't want to spend my time complaining about a business that hasn't fixed their problems over the 5 years I have used them. One saving grace is the drivers who do a fine job if they show up.”

Helpful Report

Posted 4 months ago

“the worst out of stock on items, went back and received the wrong cpap items. called 24 reorder line to see if I could reorder in the future and told we have to speak on the phone every time (not required with my previous company) and then disconnected in the middle of the conversation!! This company is supposed to help you sleep but be prepared yo lose sleep dealing with them. choose any other company if you can!!”

Helpful Report

Posted 4 months ago

“They sent my supplies to my old address and I had to pay over $40 to get them rerouted by UPS to my correct address. I've spoken with company and I've written to them and they dont even bother replying. I'm done with Lincare.”

Helpful Report

Posted 4 months ago

“Lincare has been harassing me daily to renew my medical supplies. I get unsolicited lengthy voicemails everyday. I am not a patient of Lincare and have never been a patient. I am on the Do-Not-Call Registry as well - that doesn't stop them either. I have called and called them to stop harassing me...to no avail. I would never use a company that can't respect common courtesy or respect the law.”

Helpful Report

Posted 4 months ago

“Worst company ever..... They are completely unorganized, their website is always down, you can't call because you wait over an hour to get someone. Its the only company in my area that I can use, but they SUCK... If you can go with a different provider do it.... RUN from Lincare.”

Helpful Report

Posted 4 months ago

“We went into our local Lincare office to request that supplies be stopped and to remove the machine off auto pay. We were so frustrated with the company we chose to not use them (this was in March or April). We never received any more supplies, yet received a bill for $142.24 in November saying they were submitting to collection. The bill is supposedly for supplies shipped in April and May. I have spoken with Lincare customer service, CPAP dept and finally We Care where I opened a complaint. I have spent literally hours on hold only to be “disconnected”. I have sent email complaints / chat complaints- and not yet received a call back or response. I truly believe they’re robbing people. What a disgusting scam.”

Helpful Report

Posted 4 months ago

“Lincare purchased Perferred Home, after holding 35 minutes only to be hung up on and getting wrong information the day before , holding 20 minutes , ask for supervisor, was told one didn’t exist. I would recommend you slow down on acquisitions of new business until policies are in compliance,”

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Posted 4 months ago

“Wish they had a no star. Anniston office is horrible my sister had a doctor appointment today she has stage 4 pancreatic cancer which has spread to her liver. We gat a hospital bed 2 weeks ago and when I tried to put her back to bed the rails came off the headboard I called the Anniston location and was told to put her in a chair or on the couch because they did not think anyone would come out today. They only service my area on Monday.”

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Posted 4 months ago

“Lincare is one of the worst companies to deal with. Been trying to get ahold of someone about billing unable to get a live person. Number on statement rings at another office and they can't help, " say my acct. belongs to another region" very frustrating. Been trying for a month to get a screw for the controller for a month, no results. I'm at point where they can just come and pickup the wheelchair. DO NOT DEAL WITH THIS COMPANY.”

Helpful Report

Posted 4 months ago

“Lincare uses computers to call you that prompts a recorded message for you to call them. It constantly rings your phone every other day to harass you about medication orders. Customer no service when you do speak to a human. Caregivers are not kept on file. They constantly claim HIPPA and want to speak to the patient with the patient is incapacitated..”

Helpful Report

Posted 4 months ago

Lincare is rated 2.2 based on 421 reviews