Lincare Reviews

Name: Lincare
Rating: 2.17

2.2 Rating 353 Reviews

28 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

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“My delivery man Louis (Bristol) ct. Is reliable, courteous and has a great sense of humor. I consider him to be a personal friend. I wish all companies had service people like Louis.”

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Posted 3 months ago

“Probably not the actual Lincare call agents or general staff causing this debacle. The experience reminds me of the final days of the old superstores going out of business; like when K-Mart closed down, and you just walked around inside wondering what exactly was happening, and who or what was in charge, even though you knew none of that really mattered anymore.”

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Posted 3 months ago

“Lincare had provided me with a wheelchair earlier this year but the brakes on it broke recently. So I called Lincare to tell them what happened and they ordered me a brand new wheelchair with everything I needed and wanted on it. It took about 1.5 to 2 weeks to receive it. They provided excellent customer service. Brandon and D were wonderful. They are both very knowledgeable, professional, friendly, and had great personalities and great communication skills. Brandon also helped me get 2 new batteries for my oxygen concentrator which really needed new batteries. He was great.”

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Posted 3 months ago

“I ordered oxygen supplies and 2 days after I called to confirm they are processing my order which was confirmed by whoever picked up the phone. One week passed I didn't receive the order. I called again heard that my order was sent and for some reason I didn't receive it. The agent said he would find out about it and calls me back. Later I received a call saying my order didn't process and it was not shipped. Finally I called the complain department. This is the 3rd or 4 times that I had bad experience with Linecare employee. They pick up the phone get your order and after hanging up the phone they don't care about your order. Fist of all you have to wait on the phone minimum of 15 minutes and longer then call 2 to 3 times a week until your order get processed.”

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Posted 4 months ago

“These guys are the worst company. We applied for the small mobile purse oxygen concentrator 4 months ago. Do we have it yet?!?! Nope. They are not intelligent.”

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Posted 4 months ago

“The absolute worst company ever came and took my 71 year old mothers CPAP machine and said she did not wear it enough in first 90 days that insurance would not pay for it for that reason LIARS!!! Called insurance found out it is not true the problem was lincare they said they have the right to take it back if you do not use it for the hours they want you to. They never told me mother anything about a 90 day period they are horrible how can you take it from an elderly person also she has Dementia and sometimes forgets to put it on or back on that is how dementia affects a person can't change that also she has kidney disease and takes fluid pill so goes to bathroom several times a night come on what the hell does this company expect from a 71 year old elderly woman no health problems I am So angry going to go somewhere else but I am not done yet I am contacting the better business bureau”

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Posted 4 months ago

“What went right, Nothing! I have paid for my cpap almost a year ago, still receiving a bill for a payment, they drafted my payments automatically and I paid my last one over the phone because the Florence SC office is incompetent and beyond rude. All of them. Obviously Lincare doesn't care! I cannot reach anyone without it taking over an hour and they promise to call back, but they don't. The respiratory therapist was so rude to me, for absolutely no reason from the first visit. How do you allow employees to treat people this way? All the negative reviews, you deserve!”

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Posted 4 months ago

“I had a positive experience with respiratory therapist Annmarie from the Brandon Florida office . She was so pleasant and explained in detail and the importance of using my c pap machine. I was a little apprehensive about using the machine but she was great in giving me mask options until i found the one I was comfortable with. She is an asset to Lincare. Thank you Annmarie”

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Posted 4 months ago

“Had had oxygen thru Lincare I didn't need it now they put me on some meds. My oxygen was picked up in June 6th 2024. They continue to send bills and bill my insurance what do I do😡”

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Posted 4 months ago

“I am a retired nurse case manager. I live in Livonia Michigan 48154 .I used Lincare in the past for my personal CPAP supplies plus for my patients at Trinity Health Livonia and Blue Cross Blue shield of Michigan. I recently chose Lincare for my own personal use based on my past experience for a new CPAP machine . WHAT A MISTAKE!!!! I got acknowledgement my CPAP order was placed on 8/14. I called this day and Lincare did acknowlege my order and someone would call me shortly. After not getting a call ,I started calling on 9/22. And was told someone was going to call me back . I started calling 8/26, 8/ 27 ,828and 8/29 after telling my representative my CPAP quit working .they only have one respiratory therapist is working and the first available appointment is September 10 th . This is unacceptable.”

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Posted 4 months ago

“If you don’t HAVE to use this company DON’T!!! Dealing with their billing is a nightmare, “Joe” tells you one thing, “Mary” tells you total opposite and then there’s the double billing which they automatically take out of your account, HATE dealing with this company!!!”

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Posted 4 months ago

“I have an RX for a new CPAP. On arrival the first time the receptionist was short and rude. Once past that I was told the RX was wrong and needed more information which i received from my doctor. Then on the next trip was told they needed more information from the doctor. These people do not have their act together. They are not in the least bit proactive in giving you all the information you need in one trip! They seem to think your time as well as the doctors isn't as important as theirs. Not to mention all the traveling back and forth. Their low ratings are very well deserved. Please do yourself a favor and pass these people by and save yourself a mountain of frustration!”

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Posted 4 months ago

“This company don't even deserve an 1star. So unprofessional. I feel sorry for how our elderly people have been treated. When I tell you awful is and understatement. These some of this staff should not be handling patienr care. I've never been hung up on so many times sound like the phone is picked and dropped and the hold times are ridiculous. Someone look into this company.”

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Posted 4 months ago

“I met Martin Butler for the first time today. He was very forth coming with information and answering any questions that I had. Would like working with him in the future. Raymond Easterling”

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Posted 4 months ago

“I had the best experience with Lincare here Lynn at the office here in Myrtle Beach took care of me. She followed through got me hooked up again with my machine and everything’s perfect. She followed through and till she got everything done for me in a timely manner. Thank you Lynn”

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Posted 4 months ago

“Rudest person on the phone. On hold for 30 min. No one ever answered so I called back and pressed a different option and when they finally answered she argued with me about how my concentrator was running. Her name was Danielle.”

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Posted 4 months ago

“Lincare is very aggressive and misleading in setting you up with CPAP. You are auto-enrolled in re-supply which in my opinion is way over the top. In just 2 months I had like 3 new masks, filters and they would send me more. What a waste! Also you are charged for these. Then when you try to cancel auto-resupply you must call them and they are not direct and clear in helping you. It's a bit like pulling teeth to cancel. Next, when you log into their patient portal (7 months later)...it tells me I am not eligible to purchase orders online due to my insurance...and I must call them! Interesting how if I'm on auto-resupply I'm eligible for products monthly but if I do it myself I literally am not eligible. "Reorder Supplies We currently could not find items that were eligible for reorder at this time. Please contact your local center and we would be happy to assist you. “Eligibility” refers to the requirements that must be met in order to reorder items based on your insurance provider. This could be due to various reasons such as a limited number of refills allowed within a specific time period, or other factors determined by your insurance plan. If you feel like this is incorrect, please contact your local center. (xxx) xxx-5260" This is an aggressive and money-hungry business model and not one that is actually here for patients.”

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Posted 4 months ago

“Dear JESUS CHRIST, Thank YOU LORD FOR YOUR PRESENCE and Spirit of Care at Adult and Pediatric Specialist in Duluth, Georgia!!! The staff is 100% Awesome phone Reps. Crystal,Jae, Latricia and Miriam are knowledgeable and kind!!! Their Mgr. LT is the best! He helps his drivers by solving issues to get supplies to patients promptly.”

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Posted 4 months ago

“All about the money. Have no intention of helping the user. Received a c pap was told that I would need to use the machine at least 4 hrs nightly for Medicare to cover plus I have tri care for life. Did the best I could to maintain those hrs. Some nights used for 5 plus hours some less . Was called and told that wasn't in compliance. Stated they could see my usage over Bluetooth . Barely had dot on my machine. Live in the country no internet access. Was told that I was short 3 to 4 minutes on several nights what. They could not get Medicare pay for machine. No one cares about your health. I ordered a new mask and filter Medicare payed for it. Also their call center would call a couple of times a day ask what's my name address date of birth the calls became very aggravated. Was told owell guess I would have to take another sleep study. Sad”

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Posted 4 months ago

“I picked up a nebulizer. I never received medication for it because my insurance would not approve. I made arrangements to return it. Shortly before I returned it, I received a voicemail stating you wanted to make arrangements to deliver it to me. Obviously your business does not know what is going on. I returned it July 31st. You charged my credit card for it August 11th. Your customer service is horrendous. I made numerous attempts at contacting you. Nobody answers the phone numbers on my paperwork - even after 56 minutes. The portal would not work. I only tried it twice. I already wasted enough time on Lincare.”

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Posted 4 months ago

Lincare is rated 2.2 based on 353 reviews