Lincare Reviews

Name: Lincare
Rating: 2.20

2.2 Rating 421 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Lincare for about 7 years or so. Recently when trying to contact them (locally) to schedule an appointment to get fitted for new supplies, I have received no answer, constant ringing and no call backs. Therefore I went elsewhere locally. To which right after moving companies for supplies, I get a statement saying I owe Lincare $130.80. I haven’t received a bill from Lincare in over a year (none for 2024). All I received was an apology that I should have been receiving a statement in the mail, but now they will send me all the statements at once, but if I could pay my balance, that would settle my letter that I currently received. As a national business, this is unacceptable and I would NEVER recommend anyone dealing with a place like Lincare.”

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Posted 4 months ago

“After numerous phones calls to the fulfillment center Lincare continues to send out wrong products for my CPAP supplies. My last shipment still contained the wrong CPAP supplies. The shipment was received in a box cut up from what appears to be a box they received supplies in. I guess Lincare cannot afford patient type shipping boxes. It’s really reassuring knowing my respiratory supplies were shipped in a used cut up box. I give Lincare zero stars for customer care and product safety”

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Posted 4 months ago

“Horrendous company! I started using a CPAP machine in July. They have never registered my CPAP machine with my insurance. I’m trying to use their Online portal to reorder My CPAP device ..I’ve reached out so many times online to chat or called people in person …I work full-time I’m busy too! and reaching out to these people is like pulling teeth. If I could afford to purchase a CPAP machine and buy my products without having any use with this Company due to my insurance I would!”

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Posted 4 months ago

“Worst company ever! Issues EVERY TIME! I'd give zero stars if it would let me.”

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Posted 4 months ago

“Went to the North Kansas City office to exchange nebulizer that quit working. The woman there was one of the rudest people I've ever met. They gave me a nebulizer without a box. The rude woman should not be in customer service.”

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Posted 4 months ago

“Worst company EVER!!!! Bad communication Bad customer service ( more like customer disservice) On hold forever if you call They call and tell you to call only to sit on hold forever Company sucks!!’ Highly recommend to find some else if you have a choice!!!!!!!!!! CEO must not care about this company at all!!”

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Posted 4 months ago

“Won't send the right food 3 months now”

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Posted 5 months ago

“Slammed me with $1200 in charges for several orders that they told me were covered by my insurance guidelines. All the items were much cheaper on Amazon without insurance (literally a fraction of their price) and I only ordered from them because it was "insured". Never sent a bill even though my billing address was same as my shipping address, so I didn't know the charges were accumulating. Abusive collections representative.”

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Posted 5 months ago

“The worst customer service company ever to deal with. I shouldn’t have to be redirected five different times to end my autoshiips!!!”

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Posted 5 months ago

“I would rather score them with Less than 1/4 star, to be honest. Lincare is the worst company I have ever dealt with for medical needs. I work in the healthcare industry and can not believe that Lincare is even allowed to do business in healthcare. Why was I sent to Lincare to receive my CPAP machine? I have no idea. But I do know that their billing system is corrupt and fraudulent. They are very unprofessional, rude and should be investigated by the insurance companies that they are billing. I have found more mistakes and mischarged amounts as well as receiving, and I quote, "delayed invoices due to a billing error on their end". My machine was picked up, by a male delivery driver, unannounced and with no prior contact to let me know that they were going to pick up the machine. Or that I was out of compliance with the use of the machine (never mentioned there was an expected amount of use either) Then 6 months later I receive invoices totally $500 that they claim I owe. My deductible was already met and their billing does not match the invoices that we received earlier in the year. I am reporting this scam of a company to the CMS and BBB. CROOKS and CRIMINALS!!!!”

Helpful Report

Posted 5 months ago

“If you have other options, I recommend choosing any service EXCEPT Lincare. The representatives in Missouri and Kansas are rude and may hang up if you ask them to confirm the address where they will send equipment. I just ordered supplies, and the woman who took my order clearly needs to find a different job, as her skills seem to lie in other areas.”

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Posted 5 months ago

“2 weeks ago went to local office. My mom needs a walker. Called and agent hung up on me for asking about delay in getting anything done STILL NO CALL ABT getting a walker”

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Posted 5 months ago

“I set up direct billing and my bill has never been the same and I’ve had my CPAP since April and I’ve not received any supplies for it. I’ve been just buying it online. I’m not sure what I’m paying for and they won’t send me a bill and my local one won’t answer my questions and the customer service desk doesn’t help answer any of my questions either.”

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Posted 5 months ago

“Cannot get right size mask.Lincare in Slidell Louisiana not managed right.Workers never know what is going on.Ready to call my insurance to put in complaint against this company.I can see why Lincare has such poor reviews.”

Helpful Report

Posted 5 months ago

“My brother had a portable oxygen machine thru Lincare. The machine stopped working in July. The company picked it up for repair. It’s now November and still have not received it back. We have called numerous times and have been told the inventory is low and doing their best to replace it. Spoke with a customer advocate today and gave us a case number. He told us that it has to go thru steps until we see any results. How much longer will his take? Terrible company.”

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Posted 5 months ago

“If you contact Lincare of Port Richey FL do NOT work with Amanda. She’s rude and doesn’t appear to want to work. Talking to her on the phone can make a person very frustrated. She does not want to provide any help to her Customers that pay her salary. If she doesn’t like her job maybe she needs to be fired or removed from talking to customers.”

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Posted 5 months ago

“This employees review is similar to my customer reviewAnonymous Guest Re: Woking at Lincare? I'd rather have my fingernails pulled out with a pair of plier”

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Posted 5 months ago

“Customer service is horrible Sheron has you on the phone for a period of time very rude wit customers”

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Posted 5 months ago

“Lincare has been paid by me as well as my insurance. Double billed, double paid. Have been trying for months to get reimbursement, but cannot get response. Phone calls take hours, and I get transwferred numerous times, then disconnected. Promises to "get back with me" are nevver fulfilled. They have a history of lawsuits: Fraudulent overbilling of Medicare and Medicare Advantage Plans”

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Posted 5 months ago

“Still getting a bill 3 yrs later for supplies I never received. Wrote review then. DO NOT DO BUSINESS WITH THIS COMPANY.”

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Posted 5 months ago

Lincare is rated 2.2 based on 421 reviews