Lincare Reviews

Name: Lincare
Rating: 2.21

2.2 Rating 420 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with my head gear and they suplied me a new one same day. Very impresive in my book. Thank yall very much.”

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Posted 1 month ago

“Worst company ever. They set appointments to service you without checking to see if you're available, then when you make a appointment with them they "forgot to add you to the list". Also my pulmonologist sent a prescription more than once for a portable oxygen a year ago and every time I ask lincare about it, I'm told "that's not my department, can't help you". This company should not be in business, they don't care about their customers. If could give a negative star review I would.”

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Posted 1 month ago

“They said my CPAP rental bill was paid off, and then billed me for it 2 years later and said, "Oops, we can't go back and bill this to insurance as it has been too long". They never answer emails/phone/chat requests. Prepare for frustration and billing battles for your foreseeable future.”

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Posted 1 month ago

“I talked to Martina today about my prescription. She was very helpful and very nice. I finally understood why I wasn't getting the individual medication ( 1 vial at a time). She went out of her way to explain it to me. Apparently it was a temporary thing. I wanted to thank her alot. She is an asset to your company. Thank you very much. Diane Naus”

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Posted 1 month ago

“Sandy from the Orchard Park office was very polite, professional, informative and personable. I greatly appreciate all her help. It is great knowing I have someone to call who looks out for the best interests of the Lincare patients.”

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Posted 1 month ago

“Lincare has the best workers and there very professional and I love doing business with them”

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Posted 1 month ago

“Horrible, horrible company. Impossible to speak with anyone. Automated phone system asks for patient name and then hangs up the call. No matter which menu item chosen. They don't honor appointments. Don't show up, don't call. Lousy, lousy service. Absolute worst company I've dealt with in years.”

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Posted 1 month ago

“Alberto arrived on time. Very efficient and friendly. He was most helpful. His reassurance made me at lease. A pleasure to work with. Thank you.”

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Posted 1 month ago

“I would like to know why the "branch" in Missoula, Montana is unresponsive to phone calls, messages, and no one is ever in their store at 723 Ronan Street!! I have been trying to get my Mom's oxygen accessories, Cannual 7 foot soft, for MONTHS! This is beyond a bad customer experience.”

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Posted 1 month ago

“I had Matt Sieber’s come out to my mother’s house today because we were having problems with her oxygen machine and her oxygen tanks. He was so helpful and so informative he taught me many things . He replaced all the parts needed. Had a great attitude and was very friendly. I can’t say enough about Matt. He’s a real keeper. Thank you very much, Matt.”

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Posted 1 month ago

“I called Lincare on January 28th to inform them of my new insurance. I need CPAP supplies but I need to have the items approved by Tufts. I called Lincare back today, February 19th, and nothing has been done on my account.”

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Posted 1 month ago

“Was having trouble with my oxygen concentrated because it was showing 1green light and 1 orange lt. Called after hours service man and was told it would have to be taken care of the next day, or I could call 911. Very unfriendly and crabby.”

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Posted 1 month ago

“Machine stopped working on Friday afternoon, they sent a nice young lady up with new Machine on Friday evening. Great service and friendly staff. Thank you so much.”

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Posted 2 months ago

“Horrible customer service. I have been trying to get replacement CPAP supplies for 3 months. The local office was very helpful but there seems to be a disconnect between the local office and the national number for ordering supplies. They could not understand that they had a different mask than was in their records . I picked up the mask at my local office. The person on the phone kept telling me I needed a prescription from my dr for a different mask. The local office made several attempts to straighten it out but every time I called it seems I started over from scratch. After 3 months I have given up and am switching to a different company to take care of my CPAP needs. Straighten it out or you will eventually go out of business.”

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Posted 2 months ago

“Horrible customer service. No phone numbers get you to a person. Actually got hung up on when I finally got through somehow, because a representative asked me 4 times to spell my name and I guess after the fourth time she could hear the frustration in my voice. Just rude.”

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Posted 2 months ago

“Had a delivery scheduled for a hospital bed for my husband. They canceled because they didn't have any in stock. We rescheduled. Next date they couldn't deliver because we had snow the day before and their trucks were stuck. Third delivery date my husband was in the hospital so they wouldn't deliver. They told me to call them back when he would be discharged, but I needed to give them a week's notice! He went from the hospital to rehab. I now had a date that he would be returning home. I called back to arrange a delivery, with a week's notice, and was told "they are no longer receiving new patients ".”

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Posted 2 months ago

“Very bad experience throughout. A rude delivery driver, zero compassion for patients, massively overcharging for equipment. My insurance has already paid three times what the oxygen concentrator cost, and when a portable unit was no longer covered by my insurance they took all my oxygen away and the driver told me to just call 911 every day.”

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Posted 2 months ago

“Approximately 2 weeks ago, my oxygen concentrator stopped working. It was around 11:30 at night. I called and was transferred to a Ryan in Salem. He was the kindest most helpful that I’ve ever experienced with Lincare. He came out in the middle of the night, freezing cold to replace the concentrator. I realize that’s part of his job and he couldn’t leave me without oxygen, but the fact he was so kind and helpful bringing it out right away and helping to set it up is something I’ll always be grateful for. It very much helped decrease my anxiety and in this day and age, it’s one of the most important and gracious things you can do for another. Thank you Ryan. You should be teaching their customer service classes!!”

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Posted 2 months ago

“Horrible company to deal with! I’ve had unfortunate experiences with supply deliveries, phone costumer service, ordering & payment processes. Similar experiences of other reviews. However, the person checking my equipment was excellent! Will use another provider.”

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Posted 2 months ago

“Best people working there . They take care of you and go above and beyond. I was recently put on Oxygen and they were great with taking care of me.”

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Posted 2 months ago

Lincare is rated 2.2 based on 420 reviews