Lincare Reviews

Name: Lincare
Rating: 2.21

2.2 Rating 420 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting better. Alberto, the delivery man is MY face of the company and HE is very helpful and does everything in his power to make it a good experience! That man deserves to be recognized!!”

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Posted 4 weeks ago

“Lincare in Farmingdale, NJ. I had the absolute best experience with one of their customer service reps Michelle W. I would give her 5 stars but there is no option for just one person. So I couldn't give Lincare themselves a good rating because honestly they suck. Most experiences I've had they've been extremely rude, they talk over you and won't let you explain your circumstance to them. Back to Michelle W, she was kind, attentive and very helpful, I even told her I didn't feel I was speaking to Lincare because no one there has ever been so nice. I hope something can be put in her employee file to reflect this. She deserves an award.”

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Posted 2 months ago

“I’ve only had to pick up my equipment so far. But my experience was good. The technician was very informative and thorough with all aspects of the equipment. She explained everything I needed to know, and made sure I didn’t have any questions before leaving.”

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Posted 10 months ago

“Unfortunately, my mom who lives in another state, passed away. There was numerous calls to have her oxygen equipment picked up when she was still alive and in the nursing home, with no success. Numerous times I was told this is not the correct location, tranferred to someone else, or told I would get a call back, which never actually happened. It was really ridiculous the hoops I had to jump through to return their equipment. I would give Lincare 1 star for their poor customer service and communication (no reply to my query is unacceptable.) However, the guy, Isiah, who actually picked up the equipment was great!! I would give him 5 stars for his excellent communication skills. As I am almost 5 hours away from the pick up location, he not only notified me of the time he would arrive, left a receipt for the items he picked up and also texted me a copy, just in case........ Just wanted to say, maybe Lincare should have Isiah give some of their customer service agents some pointers on how to deal with their customers and what good customer service actually is. Thank you Isiah for you compassion, promptness, and great communication skills. Lincare should employ more employees like you!!!”

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Posted 10 months ago

“The Resmed C pap machine had problems with the dehumidifier from the first night I used it. They replaced the machine. The second c pap machine did the same even when set at a lower level. I was told to return the machine because of an insurance billing problem the cellular data showed low usage on my part. The data also showed that there was actually problems with both c pap machines. Returning the machine as requested by Lincare staff became a problem for me because the serial number on the return paper work did not match and I would not sigh until it was done properly. I asked for proof on paper with a letter head on it that the first machine was returned three weeks prior and swapped out for another machine. Keep in mind that a Resmed C Pap machine sells for $1,100.00. (google to confirm) not even to mention what the company considers to be the rental value to them.There has to be a mark up in value. I was there for like an hour. Which turned unpleasant for my self and two staff members. I did leave with two copies of the proper paper work to use as proof of my returning both machines. The serial number came up right so I signed the papers. I would tell you as a client of any medical equipment supplier check that paper before you sign because every thing you sign applies to a contact between yourself and that company. Protect yourself from future financial loses.”

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Posted 10 months ago

“First I did not select Lincare to do business with, since most retailers in my area do not accept Medicare/Tricare, but I had no choices. I was reluctant to use them, because of past issues with oxygen services, which in the end forced me to purchase my owm portable concentrators and home concentrators at $10K. Now I needed a new power chair. Medicare/tricare pay for it but I learned its like a rental, and if they pay it off before I die than fine its mine to keep, but if I die before 10 years ? , they will be back to take it. So it took about 1.5 months to get the chair, I requested a blue chair, they delivered a red chair. They did not prepare the chair for delivery, and the power cable was just dangling, the delivery driver acted like he did not know what to do, so I routed and tie wraped the cable myself. Of course I had to make all the adjustments to the chair but with the exception of the arms they should have been done. The chair was also missing one dust cap for a rear caster, so for now I am using duct tape, and hope they respond to my email for a replacement. I have to say, the customer service really hasn't improved in the last few years. They required me to sign a lot of papers, but did not have copies for me, I also requested those by email. When they finally delivered it it was one week late based on the projected date of delivery. I am happy just to have the chair since my old one was 20 years old and a tire was dry rotted leaving pieces all over my floor. Due to customer service they rate 3 stars. I hope they respond to my email.”

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Posted 1 year ago

Lincare is rated 2.2 based on 420 reviews