Mountainwatch Travel Reviews

Name: Mountainwatch Travel
Rating: 4.89

4.9 Rating 232 Reviews

99 %

of reviewers recommend Mountainwatch Travel

Company Reviews

Metrics

4.9

Based on 232 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Write Your review

Tell us how Mountainwatch Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service!”

Helpful Report

Posted 2 years ago

“The service was excellent and the staff very friendly and efficient. The whole experience was very enjoyable with mountain watch organizing all the travel details and accommodation smoothly . We had a lovely holiday and would definitely recommend mountain watch as a travel service company for your skiing holiday.”

Helpful Report

Posted 2 years ago

“A pleasure to deal with throughout gave us lots of options for different price ranges. And all done for a last minute holiday! Had a great ski trip, will definitely be a return customer.”

Helpful Report

Posted 2 years ago

“I emailed Mountainwatch a rough plan/list of what I was looking for for our Queenstown trip. Emer was absolutely amazing in helping us bring our snow holiday to life. She kept in regular contact with myself and answered all my queries promptly. She went above and beyond to find all the best deals and keep our trip below budget. During our holiday there was a mix up with our accomodation and it was instantly resolved by Mountainwatch after a single phone call. I will definitely work with Mountainwatch again in planning our next trip.”

Helpful Report

Posted 2 years ago

“Fantastic ski trip organised by these guys for the 5 of us. Accomodation was top class, our hired 4WD was great, our lift passes were all waiting for us - no problems whatsoever. We fell in love wwith Wanaka. Would use Mountainwatch again in a heart beat!”

Helpful Report

Posted 2 years ago

“The crew at Mountainwatch Travel made it super easy for our large group of 10 blokes. Our first trip to NZ with Mountainwatch Travel was a breeze. Everything was taken care of. Accomodation, lift passes and bus transfers all sorted by Juzzy. Highly recommend them, We will definitely use them again for snow travel.”

Helpful Report

Posted 2 years ago

“Best Customer service I have ever received. I went through 4 travel agents who all made numerous mistakes before I found Miranda from Mountainwatch. At first contact, Miranda went out of her way to understand exactly what I wanted and why. Miranda understood how special our trip was and went over and above to ensure every detail was accurate. Miranda responded within minutes to my emails. I will recommend her to all of my family. Thank you for the great experience.”

Helpful Report

Posted 2 years ago

“Vicky was fantastic to work with, always quick to reply to emails, helpful during issues on the trip and proactive at organising logistics! Thanks to her my group of 12 had a great trip despite some challenging logistical situations! Would absolutely recommend and look forward to working with Vicky for future ski trips!”

Helpful Report

Posted 2 years ago

“Justine was great. Thankyou for your patience with the booking process. Very easy - just contacted via Email and phone with no problems.”

Helpful Report

Posted 2 years ago

“All worked - everything exceeded expectations. Nozawa Onsen was STUNNING.”

Helpful Report

Posted 5 years ago

“Suzy was very warm helpful and available whenever I needed her in a complicated booking”

Helpful Report

Posted 5 years ago

“With just over a week to plan a last minute trip to Hakuba, Rob from liquid snow was very quick with replies (usually within minutes, and even replied on weekends) and helped me book my trip to line up with friends who already had theirs booked for months.”

Helpful Report

Posted 5 years ago

“Thank you so much you organised my ski-holiday. I'm really enjoyed. The information was good. The Cultured hotel have fantastic staff, their is always very helpful.”

Helpful Report

Posted 5 years ago

“Knowledgable, responsive, always able to answer questions, they know because they go!”

Helpful Report

Posted 5 years ago

“Booking was really easy and everything was planned for. Having the office in Hakuba was super convenient, there were a few times we had questions or wanted to add to our booking during the trip and could easily do so in person. Would 100% recommend to anyone to book through Liquid Snow. We definitely will again!”

Helpful Report

Posted 5 years ago

“Thank you Liquid Snow for a well organised trip to Hakuba! Noelzy understood what I was after and managed to get it right👌 Fantastic! Will use Liquid Snow again!!!”

Helpful Report

Posted 5 years ago

“Another Japan year passes and yes Liquid Tours once again showed why they are the best travel Ski Company to travel with in Japan,great staff,excellent service,and a great bunch of girls and guys who give you the upmost attention while on your stay through the Japanese Alps.Thanks everyone again for a great holiday”

Helpful Report

Posted 5 years ago

“They were quick to respond and really helpful with all our questions (having never been to Japan before we had lots). The hotel they recommended was great and all the transfers from the airport run super smooth. Will certainly use them again for future snow trips!”

Helpful Report

Posted 5 years ago

“Fantastic service from Justine! Great package deal, hospitality from the Nomad lodge, ease of the Narita-Hakuba bus and Valley lift pass.”

Helpful Report

Posted 5 years ago

“Rob was extremely helpful with our recent trip to Hakuba, Japan. All aspects of our organised trip were fantastic. Would highly recommend :)”

Helpful Report

Posted 5 years ago

Mountainwatch Travel is rated 4.9 based on 232 reviews