Livie & Luca Reviews

Name: Livie & Luca
Address: 6400 Hollis Street, Suite 15, Emeryville
Rating: 4.80

4.8 Rating 340 Reviews

96 %

of reviewers recommend Livie & Luca

4.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

888-548-5822

Email:

psbserviceteam@livieandluca.com

Location:

6400 Hollis Street, Suite 15
Emeryville
94608

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Livie & Luca 1 star review on 17th September 2019

ADRIJANA FIJAN-SKRBIC

Livie & Luca 5 star review on 3rd November 2018

Anonymous

Anonymous // 01/01/2019

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“Offered me 15% off on my first purchase then doesn't even give me time to use it. I literally had about 20 pairs of shoes I was going to buy for my girls before that.”

Helpful Report

Posted 1 year ago

“The shoes run about a size and a half large than standard sizing and brands. The shoes are not as appealing in person.”

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Posted 1 year ago

“For some products a return is not possible. This is not really made clear on the homepage. This is especially difficult with children's shoes. Therefore recommend not to buy here.”

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Posted 1 year ago

“I was very disappointed with the return/exchange policy. I order the wrong size. I also order what I thought was a flat red and it was a red shimmer shoe. It was not the shoe that I wanted. They refused a return and then refused to exchange the shoes. My receipt did not state final sale. She sent me a receipt (not mine) that said Final Sal of the shoe). I am tired of ordering online and not being able to return or exchange the items. I have always loved the shoes from Livie & Luca but I will never purchase another pair. The customer service is Horrible. I read the reviews below and several states the same problem. Bad customer service.”

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Posted 1 year ago

“Just the best quality shoe my daughters have ever worn . Worth the price in consideration to how worn out other shoes get . These really last !!! Happy customer .”

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Posted 2 years ago

“If you look at the reviews, you can see exactly what I & other customers like me have been experiencing-a recent change in quality (and style). I actually found this site while I was looking up if they had been bought out by a bigger company, because the recent changes have a quantity over quality, answering to stockholders kind of feel to them. What happened Livie & Luca??”

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Posted 2 years ago

“my entire interaction with this company was disappointing. the shoes i ordered (for self and 2 kids) were ok. I dont hate them but they are just average shoes. they dont live up to the hype on the website. also i ordered the shoes on a monday to wear to an event 10 days later. the shoes did not arrive on time. What on earth? So I had to buy other shoes for the event instead. the Livie and luca shoes finally arrived 12 days later.”

Helpful Report

Posted 2 years ago

“Like the customer below, I have been a long time customer. When I started out, I was a big fan and shared this company with many. Over the years, I have unfortunately been disappointed a few times. Last time we also accidentally purchased the wrong size of two pairs of shoes on sale. I asked for a straight exchange and they refused. I gave them the benefit of the doubt, grifted the other pairs, and reordered two pairs in the bigger size. Within a few months they were falling apart as you can see in the photos. We used these shoes as indoor shoes only. When they came home from school, I reached out as I saw there is a warranty. We are past six months on delivery by just over two weeks and they would not honour the warranty on the pair we paid full price on. They covered only the pair I got on sale for 19.00 and was within the window. I also waited nearly a month for delivery. These are cute shoes, but the quality seems to have gone down and customer service draws much to firm of a line to be client-centred. I wish they made long time clients feel appreciated and were more flexible when their products clearly failed. It’s been really disappointing but we’ll be looking for an alternative despite being customers for several years and regular purchasers.”

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Posted 2 years ago

“I have been their customer for several years, Completely disappointed. Will never buy again. They lost me as a customer though I have 6 kids and might be a good purchaser. Bought a pair of shoes and made a mistake in sizing. Looks like instantly clicked on a wrong size. Ordered size 6 instead of 12. Asked to return/ exchange/ gift card. It was a final sale. The answer was negative. Have nothing to do with 6 size for my 7 yo girl. Not flexible.”

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Posted 2 years ago

“We love our L&L. These shoes are designed with the kids foot in mind. Soft, comfortable and adorable.”

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Posted 4 years ago

“Awesome shoes”

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Posted 5 years ago

“I love the style, fit and quality. So cute and will definitely last the whole season and then some.”

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Posted 5 years ago

“We love our Livie and Luca shoes! They are stylish and so comfortable and our favorite shoes!”

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Posted 5 years ago

“I love the shoes 😍”

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Posted 5 years ago

“My almost 3 year old is only wanting to wear her Livie & Luca shoes. So easy to get on, super comfortable, and oh so cute!”

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Posted 5 years ago

“I love Avery shoes I have purchased from alivie and Lucas”

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Posted 5 years ago

“We love livie and Lucas. They are the only shoe that doesn’t rub blisters on my daughters feet! Also they are always more than happy to answer my questions! ♥️”

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Posted 5 years ago

“Adorable shoes with great support! My toddler loves them, and the shoes make any outfit precious! Again, worth the money due to our babies feet are still forming!”

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Posted 5 years ago

“I recently ordered shoes for both of my girls. As will happen, neither pair fit the girls properly. The return process was quick and easy. I needed help from customer service and they were prompt in their response and very helpful! The new shoes were at our door and fit well. I love Livie & Luca’s products but their fabulous customer service will make me a loyal customer!”

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Posted 5 years ago

“My little girl loves her shoes and boots! My order came really fast!”

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Posted 5 years ago

Livie & Luca is rated 4.8 based on 340 reviews