Living and Home Reviews

Name: Living and Home
Rating: 3.92

3.9 Rating 899 Reviews

73 %

of reviewers recommend Living and Home

3.9

Based on 899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

info@livingandhome.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first and last order . I ordered a sofa from living and home. The expected delivery time was 3-7 days. There were 12 days left to house warming party I organised at my home so I was sure it would arrive about 3-5 days before celebration. BUT, there was no delivery . I patiently waited until 7th day and called them on 8th day ,only to be told that they will find out where is my order and call me back. After an hour I received an email from them which state that the item was out of stock. Is that a joke? They took money out from my account without making sure if they have the item. They didn’t inform me that the item was out of stock. I had to call them to investigate about my order. I would strongly not recommend anyone to buy from them . They must learn the basics of business in the online market . They let me down . I would never buy from them .”

Helpful Report

Posted 3 years ago

Dear Quasar, Apology for the experience. We will take on your feedback and make improvements, in the future. Thanks Kenny Living and Home

Posted 3 years ago

“X2 items ordered. First delivery, wrong. Returned. Second part of delivery arrived, red stains all over it. Customer service really unhelpful. Finally arranged a return, however still not received the return of my money.”

Helpful Report

Posted 3 years ago

Dear Lauren, Apology for the experience. Our Customer Relation Manager will follow your case, again. Thanks Kenny Living and Home

Posted 3 years ago

“I’m still yet to receive half of my order despite chasing twice.”

Helpful Report

Posted 3 years ago

Dear Liberty, Apology for the experience. We will continue to work with our carriers, to deliver your goods, ASAP. Thanks Kenny Living and Home

Posted 3 years ago

“Canopy Umbrella Received item which was very poor quality and when we tried to put it up, it cracked, later discovered a faulty piece. I contacted the company who gave me many excuses not to return or refund- I had it too long, had it a day when I complained!! Finally after several emails and photos of the damaged item - weeks later the item was finally collected at their expense, initially they wanted me to return it at my expense?? Never will I purchase from this company again.”

Helpful Report

Posted 3 years ago

“A lot of excuses why my delivery never turned up but the final blame went to yodel for losing a big shed some how. I will say they did give me my money back but I did just really want my parcel I brought in the 1st place”

Helpful Report

Posted 3 years ago

Dear Darren, Apology for your experience. We will take on your feedback and work with our carriers, to deliver a better customer experience, next time. Thanks Kenny Living and Home

Posted 3 years ago

“Hello re our purchase of a greenhouse, we have still not recieved it could you please look into this for us”

Helpful Report

Posted 3 years ago

Dear Jeffrey, Sorry for your experience. We are working with the logistic company- XDP, to deliver the parcel ASAP. Please contact us, if there are further problems. Thanks Kenny Living and Home

Posted 3 years ago

“..still waiting for my egg chair weeks later..I have received an email saying it's been delivered..well I have not received it ..what is going on with this company..so few updates and I am wondering if this is just one big scam HELP”

Helpful Report

Posted 3 years ago

Dear Carol, Sorry for your experience. Our system shows the egg chair had been delivered, safely, at your porch. Is this not the case? Please contact us again, if there are further problems. Thanks Kenny Living and Home

Posted 3 years ago

“Ordered green house over 2 weeks ago and still waiting for second part of parcel to come”

Helpful Report

Posted 3 years ago

Dear Michael, Sorry for your experience. In our system, it shows the carrier XDP had delivered 2 parcels, on the 17th June (Thursday). Is this not the case? Please contact us again, if there are further problems. Thanks Kenny Living and Home

Posted 3 years ago

“Delivered my armchair without notice, lucky I was home, sent an email about the quality of the armchair and 7 days later have not had a reply. Appalling customer service”

Helpful Report

Posted 3 years ago

Dear Mr Minter, Sorry for your experience. Can we have your order number? Our Customer Relation Manager will re-solve the problem ASAP. Looking forward to your reply. Thanks Kenny Living and Home

Posted 3 years ago

“Poor quality would not buy again and when I have emailed twice regarding my broken chair no has gotten back to me.”

Helpful Report

Posted 3 years ago

Dear Jade, Sorry for your experience. Our Customer Relation Manager will call you ASAP, to re-solve the problem. Thanks Kenny Living and Home

Posted 3 years ago

“Not impressed would be good to get goods”

Helpful Report

Posted 3 years ago

Dear Eileen, Sorry for your experience. But, we believe the parcel had been delivered by Blue DPD, in 26th March. Please contact us at enquiries@livingandhome.co.uk if you still not receive your parcel. Thanks Kenny Living and Home

Posted 3 years ago

“I am really disappointed with this company. Would not recommend. Ordered a chair & no where were we asked about our location for extra delivery charge. Website state “ FREE UK Delivery within 3-7 days. After day 4 I contact & received an email asking for £67 delivery due to our location? Was told we should have received an email advising ( no email received). Rang customer service only to be told about the additional charge & that was it - even though the order confirmation even stared free delivery. There was not even an offer to negotiate a lesser delivery cost. A staff member called Jason really had a poor customer service WOULD NOT RECOMMEND THIS COMPANY... SHOCKING SERVICE...”

Helpful Report

Posted 4 years ago

Dear Phil, Sorry for your experience. At the moment, we do charge delivery fee for remote areas, in the UK. Please see our delivery policy: https://www.livingandhome.co.uk/pages/delivery-policy Please contact us again, if there are further questions. Thanks Kenny Living and Home

Posted 4 years ago

“DO NOT TRUST! I wish I could give zero to this company. Never trust this company, the experience is terrible, this guys are blackmailing the customers to delete the bed reviews. I have placed an order in September 2020 and received just a part of it December. Since then I am sending emails to them in order to receive my refund and no answer. I have 429.92 euro in their account for several months and looks like they don’t care. Order no #ORD202037865 After I first posted this review they emailed me starting to come with excuses and then blackmailing me. I have all the emails with them. They said they will give me the money back if I delete my review. After that another 10 days without my money back. Some more excuses.”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for your experience. The customer service you receive, is below our usual standard. The Order number you provide is not a Living and Home Order number. Is there confusion in here? Looking forward to your reply. Thanks Kenny Living and Home

Posted 4 years ago

“I ordered the Lounge Chair and Footstool in Blue but received a Sky Blue version. No one on your live chat, no phone number. My order number is 5325.”

Helpful Report

Posted 4 years ago

Dear David, Sorry for your experience. Our Customer Relation Manager will follow your case. Hopefully, the issue will be re-solve soon. Please contact us again, if there are further problems.

Posted 4 years ago

“I'm absolutely shocked by the purchase from this website, I thought I could rely on this site to deliver a good quality chair. The chair I purchased was held together by staples which after 2 months have all popped off the chair meaning the chair has come apart and unusable. I didn't receive a response from customer service after emailing twice and when I called to flag the disappointment I was told I had already been replied to (still yet to receive any emails). I was told nothing could be done about the chair as there was no warranty past 30 days. What company makes poorly manufactured chairs and can offer no service when they unsurprisingly break. As a gesture of good will I was offered a £5 discount which is actually a bit offensive after spending £100 on a chair that was poorly made and is unusable. I have declined the £5 discount as will not be purchasing from this company again.”

Helpful Report

Posted 4 years ago

“Received chairs today and the screws don’t allow you to match the holes in the chair The screws provided seem too short - it’s not what I expected at it stated partially assembled. Not sure how I am able to put this together on my own, with the above issues? Please help - I can provide photos if required”

Helpful Report

Posted 4 years ago

Dear Cusotmer, Sorry for your experience. Can you provide me with the Order number, so we can follow up? Thanks Kenny Living and Home

Posted 4 years ago

“We ordered what we thought was a 'widescreen' style wall- mounted fireplace. When it arrived the fireplace looked nothing like the picture - totally different dimensions from the picture on the website, and not what we wanted at all. We emailed to politely request a free return rather than the £45 charge as we had after all received the wrong fireplace. We attached side-by-side pictures of the very different listed and actual fireplaces. They would not accept that the fireplace we received was not what we tried to purchase. They eventually agreed, after many emails, to give us £10 off the return delivery, or 10% off the fire that we didn't want. We recommend that you DO NOT BUY anything from here, because if you have a problem with your order they will not care, and their lame offers to solve the issues are not worth the hassle. Rubbish customer service!”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for your experience. Can I have your Order number, so we can investigate what happen? Thanks Kenny Living and Home

Posted 4 years ago

“I purchased a pink office chair. But LivingandHome sent me an ottoman, totally off! Kiran was helpful and quick in coordinating redelivery. Second delivery was wrong again! A grey chair was sent. Out of frustration, I cancelled my order. Such a mess! Stay away!”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for your experience. Can I have your Order number, so we can investigate what happen? Thanks Kenny Living and Home

Posted 4 years ago

“Purchased this chair a few months ago. Having barely used it the metal brackets at the back of it have become detached. This has made the chair flimsy, and almost unusable. The overall quality of the chair is poor, and it feels cheaply made. If you are considering this for working from home, don’t.”

Helpful Report

Posted 4 years ago

Dear Alex, Apology for your experience. Can we have your Order number to re-solve the issue? Thanks Kenny Living and Home

Posted 4 years ago

“I already sent a review that's not been posted re the mixer I bought from mano mano, but it turns out it's your machine. You need to collect it and refund my £149.99. The cement mixer has 10 bolts,spring washers and leather washers missing. Mano mano said you would contact me. A lady did and I have emailed your company about six times now with no reply. Come and collect your machine, it's re packed in the box it was sent in. You can then sort my refund out. I definitely won't buy from Living and Home or Mano Mano again. Seems a pair of dodgy companies to me and you shouldn't be allowed to operate this way.”

Helpful Report

Posted 4 years ago

Dear Rodger, Apology for your experience. Can I have your Order number in Mano Mano? Our Mano Mano's Manager will follow up closely. Looking forward to your reply. Thanks Kenny Living and Home

Posted 4 years ago

Living and Home is rated 3.9 based on 899 reviews