Long Tall Sally Reviews

Name: Long Tall Sally
Rating: 1.53

1.5 Rating 196 Reviews

11 %

of reviewers recommend Long Tall Sally

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Metrics

1.5

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having returned merchandise that according to the post office was received, (Your item was delivered to an individual at the address at 11:44 am on December 19, 2022 in ROSELLE, IL 60172.) This company is claiming they have not received it and are delaying my refund. Very poor customer service.”

Long Tall Sally 1 star review on 4th January 2023

Helpful Report

Posted 2 years ago

“Hi I been a customer with tall girl which is now long tall sally for 25 years, my recent purchase was a sweater , when I got it there was a hole at the front and the size was too big . As stated on the website that the return are easier by doing or on your own but when I returned the sweater the shipping cost was almost the same of the sweater. I email customer service and this is what they said they cannot do anything. For all the customers in Canada if you are not sure don’t buy the return is bad. I cannot give away the sweater or even wear it. The quality is so bad and the price is going up. What a ripoff from this company .”

Helpful Report

Posted 2 years ago

“The original LTS sold lovely clothing, always as described and always very good quality. I wore a pair of 'original' jeans a couple of days ago and had forgotten just how nice they were. Beautiful fabric, well designed and well made. Since the new management the quality has been poor, even for £70+ jeans and my biggest bug-bear the jeans described as 'boot leg' are in fact straight leg - no wider at the ankle than the knee. Very sad”

Helpful Report

Posted 2 years ago

“I ordered a shacket from LTS. When it finally arrived, it was beautiful, but they sent the wrong size and it is way too big for me. Due to the fact LTS sent me the wrong size, I emailed customer service for a free return (normally, they charge $20.00) which is what their site says to do in case of error or defective items. I received a case number... then nothing. I've replied to them over and over... even started a new conversation... and can't get any further response. This has been since 11/29/22! Absolutely the worst customer service EVER and as a result, I won't be buying from LTS any more.”

Helpful Report

Posted 2 years ago

“Very deceiving company. They clearly state that return are accepted. I have been defrauded by 380.00 dollars. We need to go public and make them well-known for the scammers they are.”

Helpful Report

Posted 2 years ago

“Very unhappy with Long Tall Sally (LTS). I wanted to purchase some leggings but because my waist and hip sizes fell between two USA sizes, I requested help on what size to order. A ticket number was assigned by LTS but no one ever got in touch with me so I had to guess size to order as I wanted leggings for the holiday. When leggings arrived I determined they were two sizes too large so I reached out for help on return and exchange. They told me I would have to pay for the international cost to return the ones too large. I am very unhappy about this because had someone actually responded to the ticket number THEY assigned to help me on this I might not be in the situation I am now. I am NOT willing to pay international cost to return. And when dealing with on-line support on this matter twice, they ended conversation both times so I had to reinitiate to continue with it. In the end I want to say I will NEVER buy from LTS again and I will never speak in good terms about them to others. You are not customer oriented at all.”

Helpful Report

Posted 2 years ago

“Wish I had read reviews before I ordered a £64 jacket, my parcel was not recieved, almost impossible to talk to anyone, emails not helpful, it's a really bad company”

Helpful Report

Posted 2 years ago

“Although package came quickly, item was extremely badly packaged. Clothing hanging out of unsealed inner plastic. The yellowed sellotape supposed to seal it was undone,and stuck to the fleece item Luckily I carefully managed to remove it,but I have never received anything in the post so badly wrapped. ....Hope it wasn't a previously returned item. I will never buy from this company again. Wish I had read the reviews first”

Helpful Report

Posted 2 years ago

“I received a pair of pants of the worst quality I have ever seen. I am shocked that LTS, a company I used to rely on for high quality garments, not only charged over 50 dollars for these pants, but even had them on their website at all. In addition, I cannot return them without paying for postage to the UK that will cost me more than the pants are actually worth. These pants are so terrible, I will not even donate them.”

Helpful Report

Posted 2 years ago

“I returned items in September. I have emailed them at least 5 or more times and no reply from them accept we will get back to you. I have been made tons of purchases from them in the past had good service however now I am out of over $200 because they can not even bother to track my package or help me with this situation. Just horrible!!!!”

Helpful Report

Posted 2 years ago

“Actually, not even a one. 0 out of 5 LTS. All these years I have been using LTS and now for the FIRST time I want to return some items (I used their online measurement guide and it is way out). What I was sent was 2 sizes to big from what I measured. Since 5/10/2022 I have been trying to return 3 x items and because I am a "international" customer the normal process would not work. Someone was going to contact me within 24 hours and today (17/11/2022) I still haven't had contact from anybody!!! LTS, reply to my GE2804400660 & GE2843118016 contact. VERY DISSAPPOINTED!”

Helpful Report

Posted 2 years ago

“I didn't look at reviews of this company prior to purchasing and I regret it. My package said it was delivered a couple days before it was expected to be so I was excited, but questioned it since there was no updates on the shipping website. Just to arrive home and the package is nowhere to be found. Checked with my neighbors, checked with the post office, nobody had the package. My mail man said he didn't even have any packages for me that day. I reached out to customer service and after a 3 week delay, they responded with asking me to look at my neighbors, which I said in my original request. Then they asked me to fill out an honor statement on 07/10/22. They responded YESTERDAY (11/10/22) telling me they couldn't do anything about it. They don't offer package/shipment insurance and they aren't willing to right the wrong that I didn't get the $100+ worth of clothes I ordered.”

Helpful Report

Posted 2 years ago

“The previous owners were awesome!! I do not recommend ordering from here. Returns are impossible. Literally, something happened between april-June 2022. You can only email them. Postage to return my items was over $1100(the merchandise was less $$$). Also, the price listed when ordering was not the price I was charged…much higher! It’s unfortunate, as the majority of the clothing was of decent quality. However, now I have to Taylor the items I needed to return, try to sew off sweaters, etc, because the return cost is prohibitive!! Such a crock!!!! Customer service is horrible!!! The absolute worst in the industry!!! Also, when the box arrived it had major gaps all around the box. Big enough for toads, mice, etc to get in. I had to leave it in my garage and open it there and inspect each bag and item before I took it in my home(it arrived while I was at work and sat outside my home).”

Helpful Report

Posted 2 years ago

“I wanted to exchange the items i bought for a smaller size Not possible. Sad i will never order from them again”

Helpful Report

Posted 2 years ago

“They suck. This is one of numerous reviews I have sent. I did not get my package that was ordered in July. I have contacted them and I got no satisfaction. My advice to you is don’t order unless you don’t care about losing money”

Helpful Report

Posted 2 years ago

“I didn’t get my order and they insist that I did. I had to fill out a declaration form stating the above but that did nothing. They suck. I wish I had read the reviews before ordering”

Helpful Report

Posted 2 years ago

“Clearly does not want any clothes returned. Do not buy from this company.”

Helpful Report

Posted 2 years ago

“I returned 2 pairs of shoes 16 days ago and I still have no idea when they are going to send me the refund. The tracking link says that the shipment has been successfully delivered, but I do not know when or if they will communicate when they will send back the refund. To my despair I ordered 2 other pairs which I want to return. So I have around 200 euros in refund which I do not know when I will get.”

Helpful Report

Posted 2 years ago

“Order skirt 19.99 and that was in the sale! Very very poor quality, no shape, thin and lightweight , lost a customer”

Helpful Report

Posted 2 years ago

“I have not been receiving a response to my inquiry through the LTS online returns site so I will try here...I am in Canada and trying to return a purchase valued at over $400 Canadian. Canada Post will not accept my return package as the return address is not showing up as valid. LTS is not responding to my inquiries re how to address this issue. At this time, it appears I am out over $400. Does LTS or anyone reading this have a solution or is the overseas return policy fraudulent?”

Helpful Report

Posted 2 years ago

Long Tall Sally is rated 1.5 based on 196 reviews