Long Tall Sally Reviews

Name: Long Tall Sally
Rating: 1.53

1.5 Rating 196 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

Questions

Metrics

1.5

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Long Tall Sally made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No stars. Customer service was extremely poor and the manager was very rude and unhelpful. Clearly loyalty and frequent buying with this company stands for nothing. Purchased a long khaki puffa coat that had a faulty zip. Poor quality coat and service Don’t recommend anyone buy from this company”

Helpful Report

Posted 1 year ago

“Terrible service in Canada. I can only get a generic email saying that they haven't received the return, even though I keep sending them pictures from the tracking number showing it was in their warehouse over a month ago. I'm going to have to get the credit card company to dispute the charge.”

Helpful Report

Posted 1 year ago

“I agree with the reviews expressing their frustration with customer service. I ordered a large shipment. All in the wrong size. Because their sizing guidelines have changed over the years. Now I am stuck with cloths I can't wear. I miss the days when they were real. Also, am I the only one who finds all their knit wear highly uncomfortable? Scratchy and unbelievably unbearable to wear?”

Helpful Report

Posted 1 year ago

“Ordered black straight leg jeans in size 14 ..am size 14 on the bottom half in Every other brand I wear!! These jeans were so tight on the waist I had to return them ..also the quality was poor and nothing like what it used to be!! I'm very disappointed ☹️☹️☹️☹️”

Helpful Report

Posted 1 year ago

“The returns process for Germany does not work at all as I could not proceed with the online system. The bot and an email did not help me with my specific inquiry. They offer DPD as the only postal service which is the most inconvenient for me, personally. In the end I phoned customer services and asked for a returns address to which I will send the packet at my cost. I am a good customer of LTS (we tall women do not have much choice!) but I always think very carefully before buying as their returns system is atrocious.”

Helpful Report

Posted 1 year ago

“They have started charging £1.99 for returns, since March 2023. This is bad enough in itself seeing as they also charge £2.99 for delivery, however, this information is hidden in small print deep in their website, in a very devious and dishonest way. They are literally hiding this information. For years it was free returns & they gave absolutely no notification for their regular customers that this had changed. Do not support such an unscrupulous organisation. Terrible disregard for customers .”

Helpful Report

Posted 1 year ago

“HORRIBLE... HORRIBLE... HORRIBLE! September 19th, 2023 SO mad and sad! I placed a few orders and they were impossible to work with to make returns. They try to send you a UK label mailing from the US so you can put your own postage on it, in my case it would've been $50+ to return. They make you jump thru sooo many hoops to get the right label and without assistance. If you do order be warned, and you need to get the $12 return label that is offered thru E-Global. Long Tall Sally has definitely changed ownership or something becuz it used to be reputable so sadly disappointing! Best of all they charged me for 2 necklaces I never received and charged me another $12 to return those of which I never received!”

Helpful Report

Posted 1 year ago

“I have been ordering from LTS for years. Recently when I order from them it takes a long time to receive my order. If you need to return an item they won’t acknowledge their own order number. Therefore you can’t exchange or reorder your item that doesn’t fit. Lately LTS merchandise quality is horrible. You can never call the customer service number and speak directly to a representative. You can only communicate with them via email. Even then they don’t respond, I will never order from LTS again.”

Helpful Report

Posted 1 year ago

“I love this website, always receive my items and return if quick and easy. I haven't had to send much back lucky but I do find on the knickers and bras they fit perfect are very comfortable just not the best quality for price (the knickers keep breaking on the side, where you pull them up and down)”

Helpful Report

Posted 1 year ago

“I have been a customer of long tall sally way back before it was called long tall sally....it used to be called tall girl. My entire wardrobe is bought from there. I've been very lucky and have not had to return items. However, 3 months ago I ordered cargo pants and the shipped said "delivered" however, I didn't get them. For 3 months I have been fighting for a replacement, store credit or refund and they will not cooperate. They do not do refunds or credits for international purchases (I live in Canada). Sadly I will never buy from them again.”

Helpful Report

Posted 1 year ago

“GE4186736214GB. Online Returns portal claims they can't find my email (that my confirmation & invoice was sent to) can't find my zipcode that my package was delivered to. After reading these reviews, I'm doing a chargeback. Can't afford to eat $100 for two terrible quality, matronly dresses.”

Helpful Report

Posted 1 year ago

“I am only putting a one as a review because there is no round zero option. I paid one huge amount of money for a size 32 bootcut jean because Long Tally Sally prides themselves on quality and excellent customer relations. Firstly I struggled to get someone to let me know when my package was being shipped after paying the full amount. Then I got a mail to saying that I had to pay R1000 extra for shipping after paying for shipping with my invoice. When the jean arrived it was not a size 32 but a 38. The quality of the jean is absolutely PATHETIC! The size is wrong & it looks nothing like the picture on the website and the apathetic treatment I received when querying about a return and refund has me so angry that I want to tell the world what an awful business Long Tall Sally is. I have never been more disillusioned or disappointed in my life. May Long Tall Sally never cheat another person like I have been cheated ever again.”

Helpful Report

Posted 1 year ago

“Same as other customers. Their site doesn’t recognise the order number or my email so I can’t ask for a refund. I’m stuck with bathers that don’t fit and I can’t get a refund.”

Helpful Report

Posted 1 year ago

“Now, that LTS has been taken over by another company, it literally cost me TWENTY BUCKS to try on a dress and send it back. The dress, NOT as pictured, is, as has become usual with their clothes, hideous. Their customer service has gone straight down hill in the past few years. It's all online, bots and boxes and pure frustration. I get sucked in, like, once a year, because I'm tall and sometimes desperate for clothes, but it's always a sucker punch with them. Poor quality, ZERO taste, and ZERO customer service. Again 20 bucks to try on a dress. Pathetic.”

Helpful Report

Posted 1 year ago

“Same experience as everyone else--no refund on the return sent more than a month ago--bad customer service---they asked for my tracking information (which stated that they received the package almost a month ago) which I sent. I've now been ghosted. I'd be better off to take my cash and burn it for warmth then to do business with them. One star because I can't go lower.”

Helpful Report

Posted 1 year ago

“Ordered 4 items 2 I need to send back. Been trying to do online return, which states simple and easy! What a joke my order # and my email address does not come up in their files! Funny it does when they sent me my invoice with order # they gave me!! Very dissatisfied and stuck with $130 worth of clothes that don’t fit. Won’t ever order from them again, definitely not the company I dealt w for many past years!”

Helpful Report

Posted 1 year ago

“Really poor quality clothing since being taken over. It used to be reliable and guaranteed excellent quality. I bought some jumpers recently which bobbled after just 2 washes. Terrible quality, over-priced and so disappointing:(”

Helpful Report

Posted 1 year ago

“I miss original LTS which was consistently good quality, dependable length. My experience since the take over isn't good nor that of my friends. Ordered a dress which wasn't long enough, thin unflattering material. I won't order again. Instead I'm buying original LTS on eBay.”

Helpful Report

Posted 1 year ago

“I have experienced the same issues with returns in Canada. Big flash on the screen, We Ship to Canada! (but we don't really want it back) Purchased poor quallity items that I tried to return. The site says it can't recognize your order number. I finally found another way to go into the site for returns. They ship out your product for 15.00 then want 45.00 to return it and you have to accept the terms and charge before you hit send. You can send them back at your expense but Global E does not give you a return address. TERRIBLE Service. Don't order from here. I have odered product at American Tall if anyone is interested. 9.00 shipping each way.”

Helpful Report

Posted 1 year ago

“Late 2022 something has gone very wrong with this company . I ordered 3 pairs of identical black jeans size 14 and two pairs of 16. The quality is very poor and the smell of the dye is horrendous. One pair of 16;s the zip wouldn't stay up but the fit was great - these were returned. the second pair of 16;s were very undersized and much closer to a 14. Again the smell was terrible and the dye that came out was shocking. DON'T wash with anything else. I m still waiting for a refund.”

Helpful Report

Posted 2 years ago

Long Tall Sally is rated 1.5 based on 196 reviews